Berkshire Hills Bancorp Inc. has announced the appointment of Heather Lashway, formerly the bank's New York regional manager, as the new vice president. In her new capacity, Lashway will work closely with the retail banking regional managers to ensure products and services are effectively and efficiently communicated to customers while maintaining outstanding customer satisfaction. She will also work cooperatively with other business areas to ensure all financial needs of customers, including lending, insurance and wealth management, are being met.

Lashway joined Berkshire Bank as vice president, regional manager - New York Region in April 2011, bringing with her 17 years of experience in retail banking. Prior to joining Berkshire, she was with Citizens Financial Group, where she served as senior vice president, sales manager for 225 branches in New York.