Sprinklr, Inc. announced the launch of Sprinklr Modern Care Voice. Built on Sprinklr's unified CXM platform, Modern Care Voice marks Sprinklr's entry into the Contact Center as a Service market with a voice offering informed by insights from modern channels, a radically different solution to legacy call center technology. Sprinklr Modern Care Voice is a complete CCaaS solution and includes everything needed for a modern contact center, including automatic call distribution, conversational IVR, speech analytics, automated quality management and workforce management.

Sprinklr is the only unified Modern Care solution that is digitally native and built by design to support more than 30 digital channels. With Sprinklr, customer care teams have access to AI and insights to help find the right balance between digital and voice that serves customers' best interests, reduces cost to serve, and improves customer satisfaction scores. The larger enterprises are looking to unify experiences across customer-facing functions and teams – from Care to Marketing – across their businesses and brands, and across markets globally, all on modern channels.

Sprinklr's commitment is to help them do just that.