National Research : What does the real patient experience scale look like

Joseph Snipp, Vice President of Patient Experience and Consumerism at Aspirus, will address the real patient-experience scale. He believes that when you fail to ask what patients want and deliver on it, you fail with your scores. Meeting expectations is reactive, and it is not a plan. [...]

This is an abstract of the document. To keep reading, click here and get access to the original version.