NRC Health announced the appointment of Jennifer Baron as the organization?s first chief experience officer. Baron?s addition is part of the organization?s continued investments in leadership and innovation to align with the evolving healthcare landscape. In this newly created role, Baron will lead NRC Health?s experience strategy, sustaining and advancing the alignment of the organization?s experience platform to serve its partners?

unique and changing needs. Baron ? a veteran health system experience executive and advocate for centering patient and employee voices ?

has a keen understanding of both the challenges and opportunities for health systems in delivering quality patient experiences. Under Baron?s leadership, NRC Health will further its ability to support partners in improving the patient experience. Baron?s deep background leading patient experience in complex health systems has made her a proven collaborator in clinical environments.

Leveraging her 31 years in health care, she will spearhead NRC Health?s thought leadership as the organization continues to bring its robust data and insights to practical applications for health systems and their patients. Baron joins NRC Health from UC Davis Health, where she served as chief experience officer since 2020. In this role, she led UC Davis Health?s holistic experience framework, advancing a human-centered culture that prioritizes excellent experiences for patients and families as well as faculty and staff.

As part of this focus, Baron spearheaded the development of UC Davis Health?s Experience Roadmap, an evidence-based muti-year plan for hardwiring human centricity across the health system. Previously, Baron was the executive director of experience design at Indiana University Health, where she held several other roles in the years prior. Baron earned a bachelor?s degree in communications from Ball State University and is a Certified Patient Experience Professional.

Baron officially joins NRC Health on June 28, 2024.