On December 31, 2016, James W. Gibson, Jr., a member of the Board of Directors (the "Board") of Community Bank System, Inc. (the "Company"), retired from the Board in accordance with the Company's mandatory retirement policy for directors. Pursuant to the Company's Bylaws, a director is required to retire from the Board on December 31 of the year in which he or she attains the age of 70. Mr. Gibson has served as a director of the Company and its subsidiary, Community Bank, N.A. (the "Bank"), since 2009. Effective as of January 1, 2017, Sally A. Steele has been appointed as Chair of the Board of the Company and the Bank. Nicholas A. DiCerbo, whose term as Chair of the Board expired in conformity with the Board's policy regarding term limits for the chairs of the Board and its committees, has been appointed to serve as Chair of the Board's Strategic/Executive Committee. Ms. Steele joined the Boards of the Company and the Bank in 2003 in connection with the Company's merger with Grange National Banc Corp.