Brookdale Senior Living : 2023 Supplemental Report ESG report

2023 ESG Report

April 2024

brookdale.com

TABLE OF CONTENTS

A Letter From Our CEO	..3. .	. Environmental	Impact	. . . 18
Corporate Responsibility Introduction and Methodology. . . . 5		Reducing Environmental Impacts
	Energy Management
Enriching Lives and Social Responsibility	.6 . .	. .
Promote Clean Climate
Impact on Society - Residents and Community			Make Smart Investments
Our Associates - Attract, Engage, Develop and Retain
		Prioritize Safety, Planning and Preparation
Associate Safety
	Sustainability Accounting Standards Board (SASB)
Impact on Society - Suppliers
	Disclosures and Links to Additional Documents	. . . ..22 .
Our Community - Data and Privacy
Leadership and Governance	.16
Industry Leadership
Corporate Governance

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All data provided within this report is as of December 31, 2023, unless otherwise noted.

Photo: Brookdale West Boynton Beach

A LETTER FROM OUR CEO

Dear Stakeholders,

As we reflect on another impactful year at Brookdale Senior Living, our commitment to Environmental, Social and Governance (ESG) principles remains steadfast.. We are guided by our vision of providing exceptional senior living experiences to help seniors live healthier and happier while contributing positively to the world around us.. As of April 2024, we have more than 730 residents who are 100 years old or older, and our oldest resident is 110!

On the environmental front, we continue to implement sustainable practices across our communities.. From energy-efficient technologies to waste reduction initiatives, we are dedicated to improving our ecological footprint.. This year, we've achieved notable progress in our efforts to enhance the environmental sustainability of our operations..

Social responsibility is at the core of our mission.. Our communities not only provide high-quality care but also foster a sense of community and inclusivity.. We offer our associates robust training and development opportunities, as well as a culture of caring and inclusion.. We've strengthened our relationships with local organizations to support the well-being of our residents and the neighborhoods we call home and to help solve what the U..S.. Surgeon General deemed an epidemic of loneliness.. Through community engagement programs and philanthropic endeavors with organizations like the Alzheimer's Association, we strive to make a positive impact on society..

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A LETTER FROM OUR CEO

Our governance practices underscore our commitment to transparency, accountability and ethical conduct.. The Board and management team are aligned in their dedication to upholding the highest standards of corporate governance.. We believe that solid governance is essential for maintaining the trust and confidence of our shareholders, and we remain vigilant in our efforts to uphold these principles..

Looking ahead, we are excited about the opportunities the future holds.. As the landscape of senior living evolves and the aging population continues to grow, we are committed to adapting our strategies to meet the changing needs of our residents and stakeholders.. In particular, we are excited about innovations that we believe will help improve seniors' lives through value-based care.. Brookdale HealthPlus® is designed to enhance health outcomes by focusing on preventive care, chronic conditions management and timely coordination of care.. In 2023, an independent third party confirmed urgent care visits were 78% lower and hospitalizations were 36% lower for Brookdale HealthPlus residents compared to seniors living independently.. Based on these results, we expanded Brookdale HealthPlus to more communities to help more residents benefit from personalized and coordinated care and will further expand the program in 2024..

By focusing on preventive care, effective management of chronic conditions and coordination of urgent care needs, we aim to further improve overall health outcomes and promote a better quality of life for our residents.. Our innovative initiatives, combined with the benefit of fewer new construction projects and a growing senior population, are why I am confident Brookdale's future is strong..

We will continue to incorporate our ESG priorities into our decision-making processes, while focusing on creating long-term value for both our shareholders and the broader community.. Through trust and partnership, we can continue to pursue our mission of enriching the lives of seniors and make a positive impact on the world.. Together, we will navigate the path ahead and build a future that aligns with our shared values..

Lucinda M. Baier

President and Chief Executive Officer

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CORPORATE RESPONSIBILITY INTRODUCTION AND METHODOLOGY

At Brookdale, we know our success is dependent on providing meaningful work to help us attract, engage, develop and retain the best associates.. We believe it is important that our residents and their families are engaged, and that we build strong relationships between associates and residents.. Our commitment to enhancing our ESG efforts is central to our work, and we believe it is

our corporate responsibility to take steps to protect the environment in which we live, to focus our associates' knowledge and skills in ways that enable our workforce to execute on our mission, to promote diversity and inclusion in the workforce, and to adopt and practice best-in-class corporate governance..

Our Board's commitment to overseeing and ensuring our corporate strategy is informed by the opportunities and risks associated with our human capital resources and environmental strategies.. The Board's Nominating and Corporate Governance Committee reviews management's work to develop such initiatives and reporting..

Our business is a combination of multiple SASB industries, and we are reporting on two sectors that most closely align with our business: Health Care Delivery (HC-DY) and Hotels and Lodging (SV-HL).. An SASB reporting table can be found at the end of this report..

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ENRICHING LIVES AND SOCIAL RESPONSIBILITY

Our residents and their families, our associates and our suppliers are all part of our community. Given this, we begin with the Social element of our ESG update.

Through programs offered by our senior living communities, fundraisers for the Alzheimer's Association and more, we support our residents and help strengthen our local communities.

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®

Community-Based, Proactive Care Coordination - That's Brookdale HealthPlus

CARE COORDINATION: Proactive assistance with and management of preventive healthcare services such as annual wellness visits, immunizations and health screenings.

CHRONIC CONDITIONS MANAGEMENT:

Evidence-based protocols are used to manage chronic conditions and monitor a change in condition to help avoid emergency room visits and hospitalizations.

INCREASED RESIDENT SATISFACTION:

We help coordinate care with providers, manage health daily and provide oversight of urgent care needs, which supports increased resident satisfaction.

Helping to Improve Our Residents' Health: Brookdale HealthPlus outcomes for Brookdale HealthPlus residents compared to similar individuals living in private homes*

78% FEWER URGENT CARE VISITS

36% FEWER HOSPITALIZATIONS

63% HIGHER ANNUAL WELLNESS VISIT COMPLETION RATE

Brookdale HealthPlus is not currently available in all Brookdale communities.

ENRICHING LIVES AND SOCIAL RESPONSIBILITY

Impact on Society - Residents

We are passionate about helping people with the challenges of aging, both inside our communities and in the greater neighborhoods in which we are located..

Residents

Retirement should be about spending time finding fulfillment, forming meaningful connections and seeking enrichment.. This philosophy is what helps drive the lifestyle and atmosphere at our communities.. Through intentional work to understand who our residents and families are, we are able to offer them the types of personalized engagement opportunities that they enjoy and that add meaning to their lives..

• Brookdale's HealthPlus program is designed to help our residents benefit from personalized and coordinated care.. Brookdale HealthPlus is meant to enhance residents' health outcomes by focusing on preventive care, timely coordination of care and chronic conditions management..
• Our residents and families engage in welcome and orientation programs to make new friends, pursue existing and new passions, and support a strong sense of belonging in their community.. This is also part of the ongoing engagement of our residents that is supported by building relationships and making connections with fellow residents and family members..
• EngagementPlus™ puts friendships first, empowering residents to come together over shared interests to help create real, meaningful relationships and a unique culture that is socially connected..
• Most of our communities have a resident council, which meets regularly with the community's Executive Director.. These committees promote resident involvement and satisfaction, and enable community management to be even more responsive to their residents' needs and desires..
• Brookdale's National Resident Advisory Council (NAC), an invaluable source of input and feedback for our leadership team, entered its fifth year in 2023.. The NAC provides critical feedback to improve our resident and family experience.. During 2023, key members of the NAC were part of our Vendor Summit to educate our vendors on resident experience..
• Veterans are special to Brookdale.. We honor their service and their role in preserving our freedom through events and activities throughout the year, with special emphasis on Memorial Day, Veterans Day and Military Appreciation Month..
• Our Resident and Family Connection Program is available 24/7 to provide prompt resolution to questions and concerns and to share compliments about our associates..

In the U.S. News & World Report Best Senior Living ratings for 2023, Brookdale had more senior living communities recognized than any other provider for the second year in a row, and 9 of our 15 eligible skilled nursing communities earned the U.S. News & World Report Best Nursing Homes award for short-term rehabilitation..

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*Based upon third party analysis of internal Brookdale data and 2019 Medicare Current Beneficiary Survey (MCBS) data.

In 2023, our residents, families and associates embraced many community relationships, including supporting green initiatives in their Brookdale communities or greater community, committing to acts of kindness across the country, and supporting their local Walk to End Alzheimer's to raise funds for local support and research for a cure.

ENRICHING LIVES AND SOCIAL RESPONSIBILITY

Impact on Society -

Community

To be truly sustainable at Brookdale, we create caring, healthy and supportive environments for our residents and their families, both now and for generations to come. This is

one reason why our residents and associates are so active in Walk to End Alzheimer'sour surrounding communities.

event picture

Brookdale continued to be a leader in fundraising to fight Alzheimer's disease. During 2023, Brookdale maintained its commitment to supporting those seeking a cure for Alzheimer's disease, raising $1.3 million1 for Walk to End

1	Alzheimer's as a National Team, comprising Brookdale
	residents and associates around the country. We are proud
	to have raised more than $21 million for the Walk to End
	program since 2008.

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1. Funds raised by associates, residents, families and business partners.

ENRICHING LIVES AND SOCIAL RESPONSIBILITY

ENRICHING LIVES AND SOCIAL RESPONSIBILITY

Our Associates - Attract, Engage, Develop and Retain

~36,000 Associates

Strong

Attracting and Retaining Associates

At Brookdale, our business relies on people serving people, and we seek to hire associates who want to make a difference in the lives of others and to continue to learn and grow with Brookdale.. To attract and retain the best associates, we also offer a competitive total rewards program as part of our overall compensation..

Good associates attract good candidates.. Our Good People Program encourages our associates to refer friends or family to Brookdale by rewarding them with financial incentives.. In 2023, Brookdale once again paid out more than $800,000 in referral bonuses as part of the Good People Program..

Brookdale Benefits

PHYSICAL WELL-BEING

•	Medical	•	Smoking cessation
• Dental	• Weight management
•	Vision	• Diabetes management
		•	Joint health

FINANCIAL WELL-BEING

•	401(k)	•	Adoption benefit
•	Life insurance	•	Financial coaching
• Vendor discount program	• Associate Compassion Fund

EMOTIONAL WELL-BEING

•	Paid time off (PTO)	•	Employee Assistance Program
•	PTO donation program	•	Pet insurance

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ENRICHING LIVES AND SOCIAL RESPONSIBILITY

Our Associates - Attract, Engage, Develop and Retain

Inclusion and Diversity

Brookdale is committed to inclusion and diversity built on a foundation of trust, partnership, courage and passion.. We define diversity as the representation of associates from different groups, ideas, perspectives and values.. We define inclusion as a culture of policies and practices that actively engages and provides each of our associates with the opportunity to be successful at Brookdale..

We believe an inclusive and diverse culture can help achieve our mission by:

• Attracting and retaining the best talent by recruiting from a broad array of backgrounds for all levels of the organization and investing in our talent
• Increasing growth, productivity and engagement by fostering a workplace where all associates feel valued and contribute to their fullest potential
• Making Brookdale the place for top talent, driving outstanding service for our residents and increasing shareholder value
• Equipping our associates with resources to serve the changing demographics and needs of residents

Our Inclusion and Diversity Calendar highlights the rich stories from our residents and associates.. For example, this year we showcased residents and associates from several Brookdale communities during Women's History Month, Jewish American Heritage Month, Caribbean American Heritage Month, Juneteenth, and National Veterans and Military Families Month..

~70%	~17%
	ASSOCIATES IN
	LEADERSHIP ROLES1
	- ALL COMMUNITIES
	AND COMMUNITY
WOMEN	PEOPLE OF SUPPORT CENTERS
	COLOR

TOTAL WORKFORCE BY ETHNICITY

White 40% Two or More Races 3%

Black 34% NHOPI2 1%

Hispanic 17% Native American 1%

Asian 4%

TOTAL WORKFORCE BY GENDER

Female 80%

Male 20%

1. Leadership includes executive and senior management, community support centers and area directors, and community Executive Directors.
2. Native Hawaiian and Other Pacific Islanders

OUR GUIDING PRINCIPLES

MISSION-DRIVEN:	RESPECTING	SERVICE:	LEARNING-CENTERED:	CONSCIOUS INCLUSION:
Diverse teams help	AND VALUING	We acknowledge	We are committed to	We are committed to
DIFFERENCES:
us achieve our	that different people	creating and maintaining	creating a culture where
mission of enriching	We are committed to	may require different	a learning-centered	associates challenge
the lives of those we	creating a welcoming	services and levels of	environment to better	themselves and others to
serve - together.	workplace where	support.	understand and respond	see and respect differences
	everyone feels like		to the changing needs of	while working to be
	they belong.		our people.	consciously inclusive of all.

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