Mr.
As the country gears up to reopen in various sectors in a phased manner, IHCL's hotels have effectively implemented heightened hygiene and safety procedures for all guests, employees, partners and vendors. In preparation of resuming operations, the company has implemented multiple recommendations in its hotels and across the organization in accordance with guidelines published by the
The new experience, which begins from the moment the guest puts foot in a hotel car until alighting from one on their way back home, has been carefully thought through. Mandatory temperature checks will be conducted with all guests and associates entering the hotels. Check-in and check-out formalities will be processed digitally as far as possible in order to have minimum contact. Common and high-touch areas of hotels like cars, lobbies and elevators would witness more frequent and industrial strength disinfectants being used as part of an escalated cleanliness routine. Restaurants and banquet areas will have fewer tables and all self-serving buffets are suspended. Menus will largely be digital or single use, with greater emphasis on wellness-oriented food sections for healthier meals and greater level of immunity.
All guest facing employees like baggage handlers, valets and guest relations and back room staff, like housekeeping and engineering, have been adequately trained on social distancing norms as well as the latest precautionary hygiene and safety guidelines. In addition, all associates and vendors will also be provided with appropriate Personal Protective Equipment (PPE) and all work areas will be disinfected regularly. For more detailed guidelines on the standards for safety and hygiene from pre- arrival to check-out please see the annexure.
With its genuine sense of warmth and care being integral to the Company's DNA; IHCL and its brands - Taj, Vivanta, SeleQtions and Ginger stand prepared to welcome guests back to experience the hallmark Tajness with a commitment restrengthened.
About
Incorporated by the founder of the
Please visit:
www.ihcltata.com;
www.tajhotels.com;
www.seleqtionshotels.com;
www.vivantahotels.com;
www.gingerhotels.com
For more information, please contact: rakhee.lalvani@ihcltata.com
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