Shake Shack Inc. has appointed Stephanie Sentell to the role of COO, effective July 1, 2024. A 23-year industry restaurant executive, Sentell most recently served as SVP of company operations at Inspire Brands, where she oversaw the operations of over 1,100 company-owned Arby's restaurants and led 22,000 restaurant team members across the United States.

"I have known Stephanie for more than 10 years and she is one of the most dynamic and compassionate leaders that I have ever worked with," Rob Lynch, CEO of Shake Shack, said in a company press release. "She brings a wealth of operational experience and has consistently improved margins and enhanced operational efficiencies across brands, channels, and formats, including drive-thru, with a data-driven approach that will further improve and optimize the way we operate our Shacks. Stephanie has the passion and strong leadership skills to build upon the principles of Enlightened Hospitality; she knows how to develop great teams, how to solve complex problems, and has an accountability mindset that will guide our teams into a bright future. I couldn't be more excited to welcome her aboard."

Sentell will oversee all company-operated domestic Shacks, including over 12,000 team members.

"Shake Shack is an incredible company that places its team members, guest experience, and hospitality at the forefront of all decisions," she said in the release. "I'm thrilled to join Shake Shack at a time when the brand is positioned for considerable growth opportunities across multiple verticals. I look forward to partnering with an amazing team of leaders who have already built a successful foundation and collaborating on key opportunities to win."

Shake Shack has more than 530 locations.

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