Rimini Street, Inc. announced that Yarra Valley Water switched to Rimini Street support for its entire Oracle software portfolio, which includes Oracle Database, Oracle Middleware and Oracle Utilities Customer Care and Billing applications. Yarra Valley Water manages more than AUD 5 billion worth of infrastructure and assets, supporting more than two million people and 58,000 businesses with water and sanitation services. As part of its five-year regulatory cycle, the organization began a digital transformation journey that includes upgrading and enhancing its aging systems. The organization committed to successfully executing their digital transformation – and deliver more value to customers – without impacting customer bills.

Rimini Street Fuels Digital Transformation, Customer and Regulatory Compliance: Rimini Street presented Yarra Valley Water with a unique opportunity to reduce cost whilst maintaining (and enhancing) existing service levels. The move aligns with the organization's transformation goals and cost containment strategy by ensuring that technology spend is prudent and focused in areas that provide the greatest value. With enhanced service quality and a significant reduction in annual support fees, the savings not only fuel the utility's digital transformation agenda, but also ensure its ability to continue delivering on its commitment to keep bills flat for customers, in compliance with its regulatory obligations.

As with all Rimini Street clients, Yarra Valley Water is assigned a Primary Support Engineer with an average of 20 years of specialized enterprise software experience, as well as a team of functional and technical engineers, delivering Rimini Street's industry-leading service level agreement of 10-minute response times for all Priority 1 cases. Its true follow-the-sun model offers a seamless customer experience around the clock, every day of the year.