Integrated Report - 40 Years of Growth: Moving Forward Together

PETRONAS DAGANGAN BERHAD

Over the last 40 years, PETRONAS Dagangan Berhad (PDB) has been at the forefront of the retail oil and gas industry, providing high-qualityhydrocarbon offerings and unparalled customer and brand experiences.

We believe in putting customers at the epicentre of everything we do at PDB. Our promise of making

their everyday lives simpler and better has driven us to innovate and develop differentiated offerings

that provide greater convenience to our customers. In thePetroleumage of digital revolution, we recognise the

CokeMethanol

importance of data and technology, and have embraced digitalisation across our business operations.

2012 ~ 2017

2012		-
			Hamilton,
Launched		Formula
PETRONAS
at Wangsa
Launched		and
Home		range
2015
Launched		5
First to
Primax 97
Launched
Southeast
	Overview of PETRONAS Dagangan Berhad
	Your	Every	Day

Who

We Are and

Gasoline,	Kerosene,	Our commitment to Environmental, Social and Governance (ESG) practices continues to inform
to various	industries and m rket		LNG
aviation, mining and quarrying,	our business strategy in our pursuit to shape pathways that protect the future for our business,
manufacturing
What	stakeholders and the communities we operate in. By doing so, we do not only contribute to a better
and services.	environment, but also foster greater trust among our stakeholders.
We also offer a suite of cleaner energy solutions through Liquefied	SmartPay
Natural Gas bunkering solutions to meet marine customers' em rging
We Do	We are proud to have agile and passionate talents who share our commitment to excellence, as

needs, as well as Virtual Pipeline System to deliver LNG onweroadseekto offto- remain ahead of the curve in delivering meaningful and progressive solutions to our grid customers in Peninsular Malaysia. Additionally, with four proven

customers, and to create a more sustainable tomorrow for all. flights, we have demonstrated our capabilities and infrastructure

readiness in supplying sustainable aviation fuel (SAF) domestically to support the aviation industry's sustainability agenda.

2018 ~ 2021

Our Shared Values

2018

PETRONAS was named Brand of the Year by Putra Brand Awards

Launched Setel®, an innovative mobile application that enhances customers' experience at PETRONAS stations

2021

PDB was awarded2019 Company of the Year at

The Edge Billion Ringgit LoyaltyLaunched PETRONAS Primax 95 with Pro-Drive

Club and Corporate Awards

Loyal to Corporation

Setel® fully operationalised in Klang Valley

Introduced PETRONAS'
white label brand, Mesra	Introduced Mesra Redemption portal for easy
Bites		and instant redemption
	Integrity

Honest and Upright

Established PETRONAS AutoExpert service centre, offering high-quality car maintenance services

Launched the latest range of PETRONAS flagship motorcycle engine oil, PETRONAS Sprinta with UltraFlexTM technology

Introduced ROVR, the first mobile refuelling service in the country

Launched Segar@Mesra, in collaboration with the Ministry of	Converted all diesel at PETRONAS stations to Euro 5	Launched Segar@Mesra in Sarawak
Domestic Trade and Consumer Affairs (MDTCA) and the			Professionalism
			Strive for Excellence
Ministry of Agriculture and Food Industries (MAFI)		Ente ed into a M morandum of Understanding (MoU)	Collaborated with Malaysia Airlines Berhad to pioneer
		with Mercedes-Benz Malaysia Sdn. Bhd. and EV	Malaysia's maiden flight using sustainable aviation fuel (SAF)
Celebrated 40th Anniversary of PETRONAS first station at		Connection Sdn. Bhd. to deploy Direct Current (DC)
Taman Tun Dr. Ismail			Fast EV charger at PETRONAS stations by the first half	Expanded PETRONAS AutoExpert beyond Klang	Valley
		of 2022
Statement of			Cohesiveness			And
Simpler
			United, Trust and Respect for Each Other
			PETRONAS Cultural Beliefs
Purpose
A progressive energy
and solutions partner
enriching lives for a			Customer Focused	Innovate Now	Be Enterprising
sustainable future
		I deliver solutions from	I challenge norms	I seek opportunities and
			the customer lens	and push boundaries	make them happen
Brand
Positioning			Speak Up	Courage To Act
Passionate about			I express my	I take action to
Progress			views openly	progress with pace

Our

Promise

Making Your Everyday

Life Simpler and Better

Our LPG Business is the market leader in Malaysia, offering LPG to the Household, Commercial and Industrial segments. Our products are designed to meet safety standards and supplied through the nation's largest LPG supply and distribution network. This comprises eight terminals and bottling facilities as well as more than 300 LPG Channel Members consisting of premier dealers, dealers bulk dealers.

As Malaysia's No. 1 Cooking Gas in the Household segment, we strive to remain ahead of providing greater convenience to our customers, by expanding the availability LPG selected PETRONAS stations and mini markets nationwide.

For the Commercial and Industrial segments, we are passionate about creating

through our fully integrated LPG product offerings as well as	technical solutions
.

Household

•

•

Futher details of PETRONAS Dagangan Berhad can be found on www.mymesra.com.my

industry

1981 ~ 2011

1981	1982	1985	1987	1993
PDB operated	Incorporated on	Introduced the first	PETRONAS	Converted to a
its first	5 August as	PETRONAS lubricant,	Dagangan Sdn. Bhd.	public company
PETRONAS	PETRONAS	PETRONAS LUBRAM,	launched its first	on 21 August
service station	Dagangan Sdn. Bhd.	in the market	unleaded fuel,
at Taman Tun			PRIMAS
Dr. Ismail

1994	2000
Listed on the	Launched a new unleaded
Kuala Lumpur	petrol, PETRONAS Primax
Stock Exchange
	Introduced PDB's website
Launched	www.mesra.com.my to
PRIMAS PX2	establish online presence

2001	2002	2004	2006	2009	2010	2011
PDB offered	Official launch	Introduced	Launched a new	Introduced	Introduced	Launched
Kad Mesra, Real	of Mesralink	PETRONAS	fuel, PETRONAS	PETRONAS Urania,	PETRONAS	PETRONAS
Rewards Loyalty		Primax Baru	Primax 3	PETRONAS Primax	Primax 97	Primax 95 Xtra
Programme to				95 and PETRONAS
its customers				Dynamic Diesel

Making

Retail-Fuel

Our Retail-Fuel Business offers winning fuel products, as well as innovative digital solutions, through over 1,000 PETRONAS stations. We continue to deliver unparalleled customer experience by widening our network and enhancing safety and operational excellence at our stations.

Guided by our enduring commitment to sustainability, we are doubling down our efforts to support PETRONAS' Sustainability Agenda by expanding our EV fast-charging facilities and solar panels at our stations, implementing rainwater harvesting and launching the Pot-A-Plant campaign in conjunction with World Earth Day.

Looking ahead, we will continue to innovate our offerings that best serve our customers' needs and accelerate our progress towards a sustainable future.

Fuel

• PETRONAS Primax 97 with Pro-Race
• PETRONAS Primax 95 with Pro-Drive
• PETRONAS Dynamic Diesel Euro 5 with Pro-Drive (B7)
• PETRONAS Dynamic Diesel Euro 5 with Pro-Drive (B10)
• PETRONAS Dynamic Diesel Euro 5 with Pro-Drive (B20)

Card Business

• PETRONAS SmartPay
• Co-brandedCards - CIMB and Maybank PETRONAS
• PETRONAS Gift Cards

Loyalty Programme

• PETRONAS Mesra Loyalty Programme

2012 ~ 2017

2012	Launched the first-of-its-kind	2013	Rolled out PDB's Corporate Social
twin stations namely, PETRONAS	Responsibility programme, 'Water For Life'
Launched the 1001st	Station Solaris Serdang and	Launched the first fully
PETRONAS station	PETRONAS Station Solaris Putra	branded automobile	Unveiled the improved PETRONAS
at Wangsa Maju		workshop, PETRONAS	SmartPay Chip Card
Launched Gas PETRONAS	Regional expansion to the	LubeXperts
Philippines, Thailand and		Launched the first LPG Flexspeed facility
Home Delivery	Vietnam		in Melaka

2014	Appointed Lewis Hamilton,
driver of the Mercedes-
Introduced PETRONAS	AMG PETRONAS Formula
Syntium 7000 Lubricant	OneTM Team as the
Launched PETRONAS	Technical Performance
Consultant for PETRONAS
Primax 95 with Advanced	Primax range of fuels and
Energy Formula	PETRONAS Syntium range
	of lubricants

2015

Launched PETRONAS Syntium oCoolTechTM

First to launch Euro 4M compliant PETRONAS Primax 97 with Advanced Energy Formula

Launched the first-of-its-kind LPLFRD in Southeast Asia at LIMA '15

2016	PDB became the first
non-Japanese lubricant
Relaunched PETRONAS	company certified by
Urania with ViscGuard™	HONDA as their supplier
Launched PETRONAS	Launched the first
Syntium SE, a high quality	Unmanned Terminal at
engine oil blended	Lumut, Prai, Melaka and
exclusively for PROTON	Kertih Fuel Terminals

2017
Introduced breakfast	Launched PETRONAS
solutions, Mornings@Mesra	Dynamic Diesel Euro 5
	with Pro-Drive
Commenced selling	Introduced ChargEV
products and merchandise
through e-commerce	facilities at selected
platform	PETRONAS stations

Your Ever yday

Commercial

Our Commercial Business offers Diesel, Jet A-1, Fuel Oil, Bitumen, Gasoline, Kerosene, Petroleum Coke and Sulphur, among others, to various industries and market segments including agriculture, aviation, mining and quarrying, bunker, construction, manufacturing and services.

We also offer a suite of cleaner energy solutions through Liquefied Natural Gas (LNG) bunkering solutions to meet marine customers' emerging needs, as well as Virtual Pipeline System (VPS) to deliver LNG on road to off-grid customers in Peninsular Malaysia. Additionally, we have demonstrated our capabilities and infrastructure readiness to supply SAF domestically in support of the aviation industry's sustainability agenda.

Diesel	Petroleum	Methanol
Coke
Aviation	Sulphur	LNG
Fuels
Fuel Oil	Mogas	SmartPay
Bitumen	Kerosene	Solar