The following discussion and analysis of OMH's financial condition and results
of operations should be read together with the audited consolidated financial
statements and related notes included in this report. This discussion and
analysis contains forward-looking statements that involve risk, uncertainties,
and assumptions. See   "Forward-Looking Statements"   included in this report
for more information. Our actual results could differ materially from those
anticipated in the forward-looking statements as a result of many factors,
including those discussed in   "Risk Factors"   included in this report.

An index to our management's discussion and analysis follows:



Topic                                                   Page

  Overview                                                45
  Recent Developments and Outlook                         47
  Results of Operations                                   49
  Segment Results                                         52
  Credit Quality                                          55
  Liquidity and Capital Resources                         59
  Off-Balance Sheet Arrangements                          64
  Critical Accounting Policies and Estimates              64
  Recent Accounting Pronouncements                        65
  Seasonality                                             65




Overview



We are a leading provider of responsible personal loan products, primarily to
non-prime customers. Our network of over 1,500 branch offices in 44 states is
staffed with expert personnel and is complemented by our centralized operations
and digital presence through online lending. Our digital platform provides
current and prospective customers the option of applying for a personal loan via
our website, www.omf.com. The information on our website is not incorporated by
reference into this report. In connection with our personal loan business, our
insurance subsidiaries offer our customers optional credit and non-credit
insurance, and other products.

In addition to our loan originations, and insurance and other product sales activities, we service loans owned by us and service loans owned by third parties; pursue strategic acquisitions and dispositions of assets and businesses, including loan portfolios or other financial assets; and may establish joint ventures or enter into other strategic alliances.

OUR PRODUCTS

Our product offerings include:



•Personal Loans - We offer personal loans through our branch network,
centralized operations, and our website, www.omf.com, to customers who generally
need timely access to cash. Our personal loans are non-revolving, with a
fixed-rate, a fixed term of three to six years, and are secured by automobiles,
other titled collateral, or are unsecured. At December 31, 2019, we had
approximately 2.44 million personal loans, representing $18.4 billion of net
finance receivables, compared to approximately 2.37 million personal loans
totaling $16.2 billion at December 31, 2018.

•Insurance Products - We offer our customers optional credit insurance products
(life insurance, disability insurance, and involuntary unemployment insurance)
and optional non-credit insurance products through both our branch network and
our centralized operations. Credit insurance and non-credit insurance products
are provided by our affiliated insurance companies. We offer GAP coverage as a
waiver product or insurance. We also offer optional home and auto membership
plans of an unaffiliated company.

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Our non-originating legacy products include:

•Other Receivables - We ceased originating real estate loans in 2012 and
purchasing retail sales finance contracts and revolving retail accounts in 2013.
We continue to service or sub-service liquidating real estate loans and retail
sales finance contracts. Effective September 30, 2018, our real estate loans
previously classified as other receivables were transferred from held for
investment to held for sale due to management's intent to no longer hold these
finance receivables for the foreseeable future. See Notes 5, 6 and 7 of the
Notes to the Consolidated Financial Statements included in this report for more
information.

OUR SEGMENT

At December 31, 2019, C&I is our only reportable segment. Beginning in the
fourth quarter of 2019, we included our A&S, which was previously presented as a
distinct reporting segment, in Other. See Note 19 of the Notes to the
Consolidated Financial Statements included in this report for more information
on this change in our segment alignment and for more information about our
segment. We have revised our prior period segment disclosures to conform to this
new alignment.

HOW WE ASSESS OUR BUSINESS PERFORMANCE

We closely monitor the primary drivers of pretax operating income, which consist of the following:



Interest Income

We track interest income, including certain fees earned on our finance receivables, and continually monitor the components that impact our yield. Generally, we include any past due fees on loans that we have collected from customer payments in interest income.

Interest Expense



We track the interest expense incurred on our debt, and continually monitor the
components of our cost of funds. We expect interest expense to fluctuate based
on changes in the secured versus unsecured mix of our debt, time to maturity,
the cost of funds rate, and access to revolving conduit facilities.

Net Credit Losses



The credit quality of our loans is driven by our underwriting philosophy, which
considers the prospective customer's household budget, his or her willingness
and capacity to repay, and the underlying collateral on the loan. We closely
analyze credit performance because the profitability of our loan portfolio is
directly connected to net credit losses. We define net credit losses as gross
charge-offs minus recoveries in the portfolio. Additionally, because
delinquencies are an early indicator of future net credit losses, we analyze
delinquency trends, adjusting for seasonality, to determine whether our loans
are performing in line with our original estimates. We also monitor recovery
rates because of their contribution to the reduction in the severity of our
charge-offs.

Operating Expenses



We assess our operational efficiency using various metrics and conduct extensive
analysis to determine whether fluctuations in cost and expense levels indicate
operational trends that need to be addressed. Our operating expense analysis
also includes a review of origination and servicing costs to assist us in
managing overall profitability.

Finance Receivables Originations



Because loan volume and portfolio size determine the magnitude of the impact of
each of the above factors on our earnings, we also closely monitor origination
volume and annual percentage rate.

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Recent Developments and Outlook



RECENT DEVELOPMENTS

Cash Dividends to OMH's Common Stockholders

For information regarding the quarterly dividends declared by OMH, see "Liquidity and Capital Resources" of the Management's Discussion and Analysis of Financial Condition and Results of Operations in this report.



SFC's Issuances of 6.125% Senior Notes Due 2024, 6.625% Senior Notes Due 2028,
5.375% Senior Notes Due 2029 and Redemptions of 5.25% Senior Notes Due 2019 and
6.00% Senior Notes Due 2020

For further information regarding the issuances and redemptions of our unsecured
debt, see Note 10 of the Notes to the Consolidated Financial Statements included
in this report.

SFC's Securitization Transactions Completed: OMFIT 2019-1, OMFIT 2019-A, OMFIT 2019-2 and ODART 2019-1

For further information regarding the issuances of our secured debt, see "Liquidity and Capital Resources" of the Management's Discussion and Analysis of Financial Condition and Results of Operations in this report.

Merger of SFI into SFC



As part of our efforts to streamline operations and financial reporting and
improve the efficiencies in our businesses, we have taken various steps to
simplify our legal entity structure. In culmination of these efforts, on
September 20, 2019, SFC entered into a merger agreement with its direct parent
SFI, to merge SFI with and into SFC, with SFC as the surviving entity. The
merger was effective in SFC's consolidated financial statements as of July 1,
2019. As a result of SFI's merger with and into SFC, SFC became a wholly-owned
direct subsidiary of OMH. In conjunction with the merger, the net deficiency of
SFI, after elimination of its investment in SFC, was absorbed by SFC resulting
in an equity reduction of $408 million to SFC.

The net deficiency of SFI included an intercompany note payable plus accrued
interest of $166 million from SFI to OMH which SFC assumed through the merger.
On September 23, 2019, SFC repaid SFI's note to OMH. Concurrently, OMH paid
$22 million in other payables due to SFC and made an equity contribution of
$144 million to SFC. Additionally, as a result of the merger, the intercompany
notes between SFI and SFC were eliminated.

The transactions noted above resulted in a net $264 million reduction to SFC's equity. There was no impact to OMH's equity as a result of the merger.

Appointment of Member of the SFC Board of Directors and Executive Vice President of SFC



On January 2, 2020, Adam L. Rosman was appointed to the SFC Board of Directors
and as Executive Vice President. Mr. Rosman replaced John C. Anderson, who
resigned as a member of SFC's board of directors and as Executive Vice President
on January 2, 2020.

Appointment of Executive Vice President and Chief Operating Officer ("COO") of OMH



On June 24, 2019, the OMH Board of Directors appointed Rajive Chadha as
Executive Vice President and COO, effective on his first day of employment, July
15, 2019. Mr. Chadha replaced Robert A. Hurzeler, who resigned as Executive Vice
President and COO on May 1, 2019 and departed the Company on May 31, 2019.

Appointment of Chief Financial Officer ("CFO") of OMH



On April 25, 2019, the OMH Board of Directors appointed Micah R. Conrad as CFO.
Mr. Conrad replaced Scott T. Parker, who resigned as Executive Vice President
and CFO on March 26, 2019 and departed the Company on April 4, 2019. Mr.
Parker's departure was not due to any disagreement between Mr. Parker and the
Company relating to the Company's financial reporting or condition, policies or
practices. Mr. Conrad served as the Company's acting CFO from March 26, 2019
until his appointment as CFO of OMH.

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Table of Contents Appointment of Member of the SFC Board of Directors, President, and Chief Executive Officer ("CEO") of SFC



On April 4, 2019, Richard N. Tambor was appointed to the SFC Board of Directors
and as President and CEO of SFC. Mr. Tambor replaces Scott T. Parker, who
resigned as a member of SFC's board of directors and as President and CEO of
SFC.

Sale of Merit Life Insurance Co.



As part of our continuing integration efforts from the OneMain Acquisition, on
March 7, 2019 we entered into a share purchase agreement to sell all of the
issued and outstanding shares of our former insurance subsidiary, Merit. The
transaction closed on December 31, 2019. We recorded a net gain of $9 million in
the fourth quarter of 2019, which is included in other operating expenses. For
further information regarding the sale, see Note 12 of the Notes to the
Consolidated Financial Statements included in this report.

OUTLOOK



With our experienced management team, long track record of successfully
accessing the capital markets, and strong demand for consumer credit, we believe
we are well positioned to execute on our strategic priorities to strengthen our
capital base through the following key initiatives:

•Continuing growth in receivables through enhanced marketing strategies and
customer product options;
•Maintaining and enhancing credit performance;
•Leveraging our scale and cost discipline across the Company to deliver improved
operating leverage;
•Increasing tangible equity and reducing financial leverage; and
•Maintaining a strong liquidity level with diversified funding sources.

Assuming the U.S. economy continues to experience moderate growth, we expect to
continue our long history of strong credit performance. We believe the strong
credit quality of our loan portfolio will continue as the result of our
disciplined underwriting practices and ongoing collection efforts. We have
continued to see some migration of customer activity away from traditional
channels, such as direct mail, to online channels (primarily serviced through
our branch network), where we believe we are well suited to capture volume due
to our scale, technology, and deployment of advanced analytics.

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Results of Operations



The results of SFC are consolidated into the results of OMH. Due to the nominal
differences between SFC and OMH, content throughout this section relate only to
OMH. See Note 2 of the Notes to the Consolidated Financial Statements included
in this report for the reconciliation of results of SFC to OMH.

OMH'S CONSOLIDATED RESULTS

See the table below for OMH's consolidated operating results and selected financial statistics. A further discussion of OMH's operating results for our operating segment is provided under "Segment Results" below.



(dollars in millions, except per share amounts)
Years Ended December 31,                                                   2019                 2018                 2017

Interest income                                                       $     4,127          $     3,658          $     3,196
Interest expense                                                              970                  875                  816
Provision for finance receivable losses                                     1,129                1,048                  955
Net interest income after provision for finance
receivable losses                                                           2,028                1,735                1,425

Other revenues                                                                622                  574                  560
Other expenses                                                              1,552                1,685                1,554
Income before income taxes                                                  1,098                  624                  431
Income taxes                                                                  243                  177                  248
Net income                                                            $       855          $       447          $       183

Share Data:

Earnings per share:

Diluted                                                               $      6.27          $      3.29          $      1.35

Selected Financial Statistics *
Finance receivables held for investment:
Net finance receivables                                               $    18,389          $    16,164          $    14,957
Number of accounts                                                      2,435,172            2,373,330            2,360,604
Finance receivables held for sale:
Net finance receivables                                               $        64          $       103          $       132
Number of accounts                                                          2,019                2,827                2,460
Finance receivables held for investment and held
for sale:
Average net receivables                                               $    17,055          $    15,471          $    14,057
Yield                                                                       24.13  %             23.56  %             22.64  %
Gross charge-off ratio                                                       6.79  %              7.13  %              7.50  %
Recovery ratio                                                              (0.74) %             (0.73) %             (0.76) %
Net charge-off ratio                                                         6.05  %              6.40  %              6.74  %
30-89 Delinquency ratio                                                      2.46  %              2.42  %              2.49  %
Origination volume                                                    $    13,803          $    11,923          $    10,537
Number of accounts originated                                           1,481,166            1,436,029            1,442,895
Debt balances:
Long-term debt balance                                                $    17,212          $    15,178          $    15,050
Average daily debt balance                                                 16,336               15,444               14,224

* See "Glossary" at the beginning of this report for formulas and definitions of our key performance ratios.


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Comparison of Consolidated Results for 2019 and 2018

Interest income increased $469 million or 13% in 2019 when compared to 2018 primarily due to growth in our loan portfolio. The increase was also due to higher yield, which was primarily driven by lower amortization of purchase premium on non-credit impaired finance receivables, the continued stability in origination of annual percentage rates, and the improvement in late stage delinquency.



Interest expense increased $95 million or 11% in 2019 when compared to 2018
primarily due to an increase in average debt, consistent with the growth in our
loan portfolio, and our strategic actions to increase unsecured debt, which
tends to have higher interest rates than secured debt, in order to achieve a
more proportional mix of secured and unsecured funding.

See Notes 10 and 11 of the Notes to the Consolidated Financial Statements included in this report for further information on our long-term debt, securitization transactions, and our revolving conduit facilities.



Provision for finance receivable losses increased $81 million or 8% in 2019 when
compared to 2018 primarily driven by the growth in our loan portfolio. The
allowance for finance receivable losses as a percentage of net finance
receivables was flat from prior period reflecting lower allowance requirements
due to the continued shift in portfolio mix to more secured personal loans and
improvements in the effectiveness of our collections, offset by the impacts of
continued liquidation of purchased credit impaired finance receivables resulting
from the OneMain Acquisition.

Other revenues increased $48 million or 8% in 2019 when compared to 2018
primarily due to (i) a $31 million increase in insurance products sold due to
higher loan volume and larger average loan size, (ii) a $29 million increase in
investment revenue primarily driven by an increase in unrealized gains on equity
investment securities due to improved market conditions and an increase in
interest income due to higher yield and higher average cash and investment
balances, (iii) a $13 million decrease in impairment loss recorded on the loans
in finance receivables held for sale compared to the prior year, and (iv) an $11
million net gain on sale of a cost method investment. The increase was partially
offset by $26 million of higher net losses on repurchases and repayments of debt
and $15 million decrease in gain on sale of real estate loans sold in the prior
year as compared to the current year.

Other expenses decreased $133 million or 8% in 2019 when compared to 2018
primarily due to $110 million of non-cash incentive compensation expense in 2018
related to the 2018 Apollo-Värde and AIG Share Sale Transactions, $14 million of
impairment loss on the transfer of Yosemite to held for sale in 2018, and a
$9 million net gain on the sale of Merit in 2019.

Income taxes totaled $243 million for 2019 compared to $177 million for 2018.
The effective tax rate for 2019 was 22.2% compared to 28.4% for 2018. The
effective tax rate for 2019 differed from the federal statutory rate of 21%
primarily due to the effect of state income taxes, offset by the release of the
valuation allowance against certain state deferred taxes. The effective tax rate
for 2018 differed from the federal statutory rate of 21% primarily due to the
effect of discrete tax expense for non-deductible compensation expense and state
income taxes.

See Note 15 of the Notes to the Consolidated Financial Statements included in this report for further information on effective tax rates.

Comparison of Consolidated Results for 2018 and 2017



For a comparison of OMH's results of operation for the years ended 2018 and
2017, see "Management's Discussion and Analysis of Financial Condition and
Results of Operations-Consolidated Results" in Part II Item 7 of OMH's Annual
Report on Form 10-K for the year ended December 31, 2018 filed with the SEC on
February 15, 2019.
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NON-GAAP FINANCIAL MEASURES

Adjusted Pretax Income (Loss)

Management uses adjusted pretax income (loss), a non-GAAP financial measure, as
a key performance measure of our segment. Adjusted pretax income (loss)
represents income (loss) before income taxes on a Segment Accounting Basis and
excludes net losses resulting from repurchases and repayments of debt,
acquisition-related transaction and integration expenses, net gain on sale of
cost method investment, restructuring charges, additional net gain on Sale of
SpringCastle interests, net loss on sale of real estate loans, and non-cash
incentive compensation expense related to the Fortress Transaction. Management
believes adjusted pretax income (loss) is useful in assessing the profitability
of our segment and uses adjusted pretax income (loss) in evaluating our
operating performance and as a performance goal under OMH's executive
compensation programs. Adjusted pretax income (loss) is a non-GAAP financial
measure and should be considered supplemental to, but not as a substitute for or
superior to, income (loss) before income taxes, net income, or other measures of
financial performance prepared in accordance with GAAP.

OMH's reconciliations of income (loss) before income tax expense (benefit) on a
Segment Accounting Basis to adjusted pretax income (loss) (non-GAAP) by segment
were as follows:

(dollars in millions)
Years Ended December 31,                                                                   2019             2018            2017

Consumer and Insurance
Income before income taxes - Segment Accounting Basis                                   $ 1,168          $   787          $  676

Adjustments:


Net loss on repurchases and repayments of debt                                               30               63              18
Acquisition-related transaction and integration expenses                                     14               47              66
Net gain on sale of cost method investment                                                  (11)               -               -
Restructuring charges                                                                         5                8               -
Adjusted pretax income (non-GAAP)                                                       $ 1,206          $   905          $  760

Other


Loss before income taxes - Segment Accounting Basis                                     $    (3)         $  (131)         $  (40)

Adjustments:


Additional net gain on Sale of SpringCastle interests                                        (7)               -               -
Net loss on sale of real estate loans *                                                       1                6               -
Non-cash incentive compensation expense                                                       -              106               -
Acquisition-related transaction and integration expenses                                      -                -               6

Adjusted pretax loss (non-GAAP)                                                         $    (9)         $   (19)         $  (34)


* In 2019 and 2018, the resulting impairments on finance receivables held for
sale that remained after the February 2019 and the December 2018 Real Estate
Loan Sales were combined with the respective gains on sales. See Note 7 of the
Notes to the Consolidated Financial Statements included in this report for more
information regarding the real estate loan sales.


Acquisition-related transaction and integration expenses incurred as a result of
the OneMain Acquisition includes (i) compensation and employee benefit costs,
such as retention awards and severance costs, (ii) accelerated amortization of
acquired software assets, (iii) rebranding to the OneMain brand, (iv) branch
infrastructure and other fixed asset integration costs, (v) information
technology costs, such as internal platform development, software upgrades and
licenses, and technology termination costs, (vi) legal fees and project
management costs, (vii) system conversions, including human capital management,
marketing, risk, and finance functions, and (viii) other costs and fees directly
related to the OneMain Acquisition and integration.

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Segment Results



The results of SFC are consolidated into the results of OMH. Due to the nominal
differences between SFC and OMH, content throughout this section relate only to
OMH. See Note 2 of the Notes to the Consolidated Financial Statements included
in this report for the reconciliation of results of SFC to OMH.

See Note 19 of the Notes to the Consolidated Financial Statements included in
this report for a description of our segment and methodologies used to allocate
revenues and expenses to our C&I segment and Other.

CONSUMER AND INSURANCE

OMH's adjusted pretax income and selected financial statistics for C&I on an adjusted Segment Accounting Basis were as follows:



(dollars in millions)
At or for the Years Ended December 31,                                                   2019                   2018                   2017

Interest income                                                          $     4,114            $     3,677            $     3,305
Interest expense                                                                 947                    844                    765
Provision for finance receivable losses                                        1,105                  1,047                    963
Net interest income after provision for finance
receivable losses                                                              2,062                  1,786                  1,577
Other revenues                                                                   619                    558                    565
Other expenses                                                                 1,475                  1,439                  1,382
Adjusted pretax income (non-GAAP)                                        $     1,206            $       905            $       760

Selected Financial Statistics *
Finance receivables held for investment:
Net finance receivables                                                  $    18,421            $    16,195            $    14,820
Number of accounts                                                         2,435,172              2,373,330              2,355,682

Finance receivables held for investment and held for sale: Average net receivables

$    17,089            $    15,401            $    13,860
Yield                                                                          24.07  %               23.88  %               23.84  %
Gross charge-off ratio                                                          6.86  %                7.32  %                7.94  %
Recovery ratio                                                                 (0.84) %               (0.84) %               (0.93) %
Net charge-off ratio                                                            6.02  %                6.48  %                7.01  %
30-89 Delinquency ratio                                                         2.47  %                2.43  %                2.44  %
Origination volume                                                       $    13,803            $    11,923            $    10,537
Number of accounts originated                                              1,481,166              1,436,029              1,442,895


* See "Glossary" at the beginning of this report for formulas and definitions of our key performance ratios.




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Comparison of Adjusted Pretax Income for 2019 and 2018

Interest income increased $437 million or 12% in 2019 when compared to 2018 primarily due to continued growth in our loan portfolio along with higher yield. The higher yield reflects the continued stability in origination of annual percentage rates and the improvement in late stage delinquency.



Interest expense increased $103 million or 12% in 2019 when compared to 2018
primarily due to an increase in average debt, consistent with the growth in our
loan portfolio, and our strategic actions to increase unsecured debt, which
tends to have higher interest rates than secured debt, in order to achieve a
more proportional mix of secured and unsecured funding.

See Notes 10 and 11 of the Notes to the Consolidated Financial Statements included in this report for further information on our long-term debt, securitization transactions and our revolving conduit facilities.



Provision for finance receivable losses increased $58 million or 6% in 2019 when
compared to 2018 primarily driven by the growth in our loan portfolio. The
allowance for finance receivable losses as a percentage of net finance
receivables decreased from prior periods due to the shift in portfolio mix to
more secured personal loans and improvements in the effectiveness of
collections.

Other revenues increased $61 million or 11% in 2019 when compared to 2018
primarily due to a $31 million increase in insurance products sold due to higher
loan volume and larger average loan size, and a $25 million increase in
investment revenue primarily driven by an increase in unrealized gains on equity
investment securities due to improved market conditions and an increase in
interest income due to higher yield and higher average cash and investment
balances.

Other expenses increased $36 million or 3% in 2019 when compared to 2018 primarily due to our continued reinvestment in our business operations while achieving operating leverage.

Comparison of Adjusted Pretax Income for 2018 and 2017



For a comparison of OMH's adjusted pretax income for C&I for the years ended
2018 and 2017, see "Management's Discussion and Analysis of Financial Condition
and Results of Operations-Segment Results" in Part II Item 7 of OMH's Annual
Report on Form 10-K for the year ended December 31, 2018 filed with the SEC on
February 15, 2019.

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OTHER

"Other" consists of our liquidating SpringCastle Portfolio servicing activity
and our non-originating legacy operations, which include our liquidating real
estate loans and liquidating retail sales finance receivables.

Beginning in the fourth quarter 2019, we included A&S, which was previously
presented as a distinct reporting segment, in Other. See Note 19 of the Notes to
the Consolidated Financial Statements included in this report for further
information on this change in our segment alignment. We have revised our prior
period segment disclosures to conform to this new alignment.

OMH's adjusted pretax loss of the Other components on an adjusted Segment Accounting Basis was as follows:



(dollars in millions)
Years Ended December 31,                                                    2019              2018              2017

Interest income                                                          $      9          $     17          $     23
Interest expense                                                                5                17                21
Provision for finance receivable losses (a)                                     -                (5)                7
Net interest income after provision for finance
receivable losses                                                               4                 5                (5)
Other revenues                                                                 26                33                45
Other expenses (b)                                                             39                57                74
Adjusted pretax loss (non-GAAP)                                          $  

(9) $ (19) $ (34)




(a) Provision for finance receivable losses for 2017 includes a $5 million
increase due to estimated net charge-offs attributable to the impact of
hurricanes Harvey and Maria.
(b) Other expenses for 2018 includes $4 million of non-cash incentive
compensation expense related to the rights of certain executives to a portion of
the cash proceeds from the sale of OMH's common stock by SFH.

Net finance receivables of the Other components on a Segment Accounting Basis
were as follows:
(dollars in millions)
December 31,                                        2019       2018*        2017

Net finance receivables held for investment:



Other receivables                                  $  -       $   -       $ 

142



Net finance receivables held for sale:
Other receivables                                  $ 66       $ 103       $ 

138




* On September 30, 2018, we transferred our real estate loans previously
classified as other receivables from held for investment to held for sale. See
Notes 5 and 7 of the Notes to the Consolidated Financial Statements included in
this report for further information.



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Credit Quality



The results of SFC are consolidated into the results of OMH. Due to the nominal
differences between SFC and OMH, content throughout this section relate only to
OMH. See Note 2 of the Notes to the Consolidated Financial Statements included
in this report for the reconciliation of results of SFC to OMH.

FINANCE RECEIVABLES



Our net finance receivables, consisting of personal loans, were $18.4 billion at
December 31, 2019 and $16.2 billion at December 31, 2018. Our personal loans are
non-revolving, with a fixed-rate, a fixed term of three to six years, and are
secured by automobiles, other titled collateral, or are unsecured. We consider
the concentration of secured loans, the underlying value of the collateral of
the secured loans, and the delinquency status of our finance receivables as the
primary indicators of credit quality. At December 31, 2019 and December 31,
2018, 52% and 48%, respectively, of our personal loans, on a consolidated basis,
were secured by titled collateral.

Distribution of Finance Receivables by FICO Score



There are many different categorizations used in the consumer lending industry
to describe the creditworthiness of a borrower, including prime, near prime, and
sub-prime.

We group FICO scores into the following credit strength categories:



•Prime: FICO score of 660 or higher
•Near prime: FICO score of 620-659
•Sub-prime: FICO score of 619 or below

Our customers' demographics are in many respects near the national median but
may vary from national norms in terms of credit and repayment histories. Many of
our customers have experienced some level of prior financial difficulty or have
limited credit experience and require higher levels of servicing and support
from our branch network and central servicing operations.

The following table reflects our personal loans grouped into the categories described above based on borrower FICO credit scores as of the most recently refreshed date or as of the loan origination or purchase date:



(dollars in millions)
December 31,                  2019           2018

FICO scores
660 or higher              $  3,951       $  3,906
620-659                       4,683          4,251
619 or below                  9,755          8,007
Total                      $ 18,389       $ 16,164

The increase in the sub-prime category from prior year reflects the growth in secured loans, which accommodates customers with lower FICO scores.

DELINQUENCY



We monitor delinquency trends to evaluate the risk of future credit losses and
employ advanced analytical tools to manage our exposure. Our branch team members
work with customers through occasional periods of financial difficulty and offer
a variety of borrower assistance programs to help customers continue to make
payments. Team members also actively engage in collection activities throughout
the early stages of delinquency. We closely track and report the percentage of
receivables that are contractually 30-89 days past due as a benchmark of
portfolio quality, collections effectiveness, and as a strong indicator of
losses in coming quarters.

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When finance receivables are contractually 60 days past due, we consider these
accounts to be at an increased risk for loss and we transfer collection of these
accounts to our centralized operations. Use of our centralized operations teams
for managing late stage delinquency allows us to apply more advanced collection
technologies and tools, and drives operating efficiencies in servicing. At 90
days contractually past due, we consider our finance receivables to be
nonperforming.

The delinquency information for net finance receivables is as follows:


                                        Consumer             Segment to
                                           and                  GAAP           GAAP
(dollars in millions)                   Insurance            Adjustment        Basis

December 31, 2019
Current                                $ 17,578             $     (28)      $ 17,550
30-59 days past due                         273                    (1)           272
Delinquent (60-89 days past due)            182                    (1)      

181


Performing                               18,033                   (30)      

18,003



Nonperforming (90+ days past due)           388                    (2)           386
Total net finance receivables          $ 18,421             $     (32)      $ 18,389

Delinquency ratio
30-89 days past due                        2.47  %                  *           2.46  %
30+ days past due                          4.58  %                  *           4.56  %
60+ days past due                          3.09  %                  *           3.08  %
90+ days past due                          2.11  %                  *           2.10  %

December 31, 2018
Current                                $ 15,437             $     (26)      $ 15,411
30-59 days past due                         231                    (2)           229
Delinquent (60-89 days past due)            162                    (1)      

161


Performing                               15,830                   (29)      

15,801



Nonperforming (90+ days past due)           365                    (2)           363
Total net finance receivables          $ 16,195             $     (31)      $ 16,164

Delinquency ratio
30-89 days past due                        2.43  %                  *           2.42  %
30+ days past due                          4.68  %                  *           4.66  %
60+ days past due                          3.26  %                  *           3.25  %
90+ days past due                          2.25  %                  *           2.25  %


* Not applicable.

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ALLOWANCE FOR FINANCE RECEIVABLE LOSSES

We record an allowance for finance receivable losses to cover estimated incurred
losses on our finance receivables. Our allowance for finance receivable losses
may fluctuate based upon our continual review of the growth and credit quality
of the finance receivable portfolio and changes in economic conditions.

Changes in the allowance for finance receivable losses were as follows:


                                              Consumer                     

Segment to


                                                 and                          GAAP         Consolidated
(dollars in millions)                         Insurance       Other        

Adjustment Total



Year Ended December 31, 2019
Balance at beginning of period               $    773       $     -       $     (42)      $      731
Provision for finance receivable losses         1,105             -              24            1,129
Charge-offs                                    (1,172)            -              15           (1,157)
Recoveries                                        143             -             (17)             126
Balance at end of period                     $    849       $     -       $     (20)      $      829

Allowance ratio                                  4.61  %         (a)             (a)            4.51   %

Year Ended December 31, 2018
Balance at beginning of period               $    724       $    35       $     (62)      $      697
Provision for finance receivable losses         1,047            (5)              6            1,048
Charge-offs                                    (1,127)           (3)             26           (1,104)
Recoveries                                        129             3             (19)             113
Other (b)                                           -           (30)              7              (23)
Balance at end of period                     $    773       $     -       $     (42)      $      731

Allowance ratio                                  4.77  %         (a)             (a)            4.52   %

Year Ended December 31, 2017
Balance at beginning of period               $    732       $    31       $     (74)      $      689
Provision for finance receivable losses           963             7             (15)             955
Charge-offs                                    (1,100)           (7)             53           (1,054)
Recoveries                                        129             4             (26)             107
Balance at end of period                     $    724       $    35       $     (62)      $      697

Allowance ratio                                  4.88  %      24.28  %           (a)            4.66   %


(a) Not applicable.
(b) Other consists primarily of the reclassification of allowance for finance
receivable losses due to the transfer of the real estate loans in other
receivables from held for investment to finance receivables held for sale on
September 30, 2018. See Note 5 and 7 of the Notes to the Consolidated Financial
Statements included in this report for further information.

The current delinquency status of our finance receivable portfolio, inclusive of
recent borrower performance, volume of our TDR activity, and the level and
recoverability of collateral securing our finance receivable portfolio are the
primary drivers that can cause fluctuations in our allowance for finance
receivable losses from period to period. We monitor the allowance ratio to
ensure we have a sufficient level of allowance for finance receivable losses to
cover estimated incurred losses in our finance receivable portfolio. The
allowance for finance receivable losses as a percentage of net finance
receivables has decreased from prior periods reflecting lower allowance
requirements due to the shift in portfolio mix to more secured personal loans
and improvements in the effectiveness of our collections, offset by the impacts
of continued liquidation of purchased credit impaired finance receivables
resulting from the OneMain Acquisition.

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See Note 6 of the Notes to the Consolidated Financial Statements included in
this report for more information about the changes in the allowance for finance
receivable losses.

TDR FINANCE RECEIVABLES

We make modifications to our finance receivables to assist borrowers
experiencing financial difficulties. When we modify a loan's contractual terms
for economic or other reasons related to the borrower's financial difficulties
and grant a concession that we would not otherwise consider, we classify that
loan as a TDR finance receivable. The increase to the TDR portfolio in 2019 was
primarily driven by the increase in modifications on late stage delinquent
accounts and the growth in our loan portfolio.

Information regarding TDR net finance receivables is as follows:


                                                    Consumer             Segment to
                                                       and                  GAAP           GAAP
(dollars in millions)                               Insurance            Adjustment       Basis

December 31, 2019
TDR net finance receivables                        $    721             $      (63)      $ 658
Allowance for TDR finance receivable losses             292                    (20)        272

December 31, 2018
TDR net finance receivables                        $    555             $     (102)      $ 453
Allowance for TDR finance receivable losses             210                    (40)        170




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Liquidity and Capital Resources



SOURCES AND USES OF FUNDS



We finance the majority of our operating liquidity and capital needs through a
combination of cash flows from operations, secured debt, unsecured debt,
borrowings from revolving conduit facilities, and equity. We may also utilize
other sources in the future. As a holding company, all of the funds generated
from our operations are earned by our operating subsidiaries. Our operating
subsidiaries' primary cash needs relate to funding our lending activities, our
debt service obligations, our operating expenses, payment of insurance claims,
and expenditures relating to upgrading and monitoring our technology platform,
risk systems, and branch locations.

We have previously purchased portions of our unsecured indebtedness, and we may
elect to purchase additional portions of our unsecured indebtedness in the
future. Future purchases may be made through the open market, privately
negotiated transactions with third parties, or pursuant to one or more tender or
exchange offers, all of which are subject to terms, prices, and consideration we
may determine at our discretion.

During 2019, OMH generated net income of $855 million. OMH net cash outflow from
operating and investing activities totaled $1.1 billion for the year ended
December 31, 2019. At December 31, 2019, our scheduled principal and interest
payments for 2020 on our existing debt (excluding securitizations) totaled $1.7
billion. As of December 31, 2019, we had $9.9 billion UPB of unencumbered
personal loans and $120 million UPB of unencumbered real estate loans. These
real estate loans are included in held for sale.

Based on our estimates and taking into account the risks and uncertainties of
our plans, we believe that we will have adequate liquidity to finance and
operate our businesses and repay our obligations as they become due for at least
the next 12 months.

SFC's Issuances and Redemptions



For information regarding the issuances and redemptions of SFC's unsecured debt,
see Note 10 of the Notes to the Consolidated Financial Statements included in
this report.

Securitizations and Borrowings from Revolving Conduit Facilities



During the year ended December 31, 2019, we completed four personal loan
securitizations (OMFIT 2019-1, ODART 2019-1, OMFIT 2019-A, and OMFIT 2019-2, see
"Securitized Borrowings" below), and redeemed five securitizations (SLFT 2015-A,
OMFIT 2015-1, OMFIT 2015-2, OMFIT 2016-2, and ODART 2017-1). At December 31,
2019, we had $8.3 billion in UPB of finance receivables pledged as collateral
for our securitization transactions.

During the year ended December 31, 2019, we entered into four new revolving conduit facilities and terminated one revolving conduit facility.

Subsequent to December 31, 2019, we extended the revolving period for OneMain Financial Funding VII, LLC on January 24, 2020 from June 2021 to January 2023.

See Notes 10 and 11 of the Notes to the Consolidated Financial Statements included in this report for further information on our long-term debt, loan securitization transactions and conduit facilities.


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Cash Dividends to OMH's Common Stockholders

During 2019, dividend declarations by OMH's board of directors were as follows:



    Declaration Date                  Record Date                  Payment Date                Dividend Per Share                                  Amount Paid
                                                                                                                                    (in millions)
February 11, 2019               February 26, 2019             March 15, 2019               $          0.25                  $               34
April 29, 2019                  May 29, 2019                  June 14, 2019                           0.25                                  34
July 29, 2019                   August 27, 2019               September 13, 2019                      2.25       *                         306
October 28, 2019                November 26, 2019             December 13, 2019                       0.25                                  34
Total                                                                                      $          3.00                  $              408

* On July 29, 2019 the dividend declaration consisted of a regular quarterly dividend of $0.25 per share and a special dividend of $2.00 per share.



To provide funding for the dividends, SFC paid dividends to OMH of $34 million
on March 13, 2019 and on June 13, 2019, $306 million on September 12, 2019, and
$34 million on December 12, 2019.

On February 10, 2020, OMH declared a regular quarterly dividend of $0.33 per
share and a special dividend of $2.50 per share payable on March 13, 2020 to
record holders of OMH's common stock as of the close of business on February 26,
2020. To provide funding for the OMH dividend, the SFC Board of Directors
authorized a dividend in the amount of up to $388 million payable on or after
March 10, 2020.

While OMH intends to pay regular quarterly dividends for the foreseeable future,
and has announced its intention to pay semi-annual special dividends, all
subsequent dividends will be reviewed quarterly and declared at the discretion
of the board of directors and will depend on many factors, including our
financial condition, earnings, cash flows, capital requirements, level of
indebtedness, statutory and contractual restrictions applicable to the payment
of dividends, and other considerations that the board of directors deems
relevant. OMH's dividend payments may change from time to time, and the board of
directors may not continue to declare dividends in the future.

LIQUIDITY

OMH's Operating Activities



Net cash provided by operations of $2.4 billion for 2019 reflected net income of
$855 million, the impact of non-cash items, and a favorable change in working
capital of $67 million. Net cash provided by operations of $2.0 billion for 2018
reflected net income of $447 million, the impact of non-cash items, and a
favorable change in working capital of $86 million. Net cash provided by
operations of $1.6 billion for 2017 reflected a net income of $183 million, the
impact of non-cash items, and a favorable change in working capital of $17
million.

OMH's Investing Activities



Net cash used for investing activities of $3.4 billion, $2.4 billion, and $2.2
billion for 2019, 2018, and 2017, respectively, were primarily due to net
principal originations of finance receivables held for investment and held for
sale and purchases of available-for-sale securities, partially offset by net
sales, calls, and maturities of available-for-sale securities.

OMH's Financing Activities



Net cash provided by financing activities of $1.5 billion for 2019 was primarily
due to net issuances of long-term debt offset primarily by the cash dividends
paid in 2019. Net cash provided by financing activities of $44 million for 2018
was primarily due to net issuances of long-term debt. Net cash provided by
financing activities of $975 million for 2017 was primarily due to net issuances
of long-term debt, offset primarily by the repayment at maturity of existing
6.90% Medium-Term Notes and the repurchase of existing 6.90% Medium-Term Notes.
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OMH's Cash and Investments

At December 31, 2019, we had $1.2 billion of cash and cash equivalents, which
included $182 million of cash and cash equivalents held at our regulated
insurance subsidiaries or for other operating activities that is unavailable for
general corporate purposes.

At December 31, 2019, we had $1.9 billion of investment securities, which are
all held as part of our insurance operations and are unavailable for general
corporate purposes.

Liquidity Risks and Strategies



SFC's credit ratings are non-investment grade, which has a significant impact on
our cost and access to capital. This, in turn, can negatively affect our ability
to manage our liquidity and our ability or cost to refinance our indebtedness.

There are numerous risks to our financial results, liquidity, capital raising,
and debt refinancing plans, some of which may not be quantified in our current
liquidity forecasts. These risks include, but are not limited to, the following:

•our inability to grow or maintain our personal loan portfolio with adequate
profitability;
•the effect of federal, state and local laws, regulations, or regulatory
policies and practices;
•effects of ratings downgrades on our secured or unsecured debt
•potential liability relating to real estate and personal loans which we have
sold or may sell in the future, or relating to securitized loans; and
•the potential for disruptions in the debt and equity markets.

The principal factors that could decrease our liquidity are customer
delinquencies and defaults, a decline in customer prepayments, and a prolonged
inability to adequately access capital market funding. We intend to support our
liquidity position by utilizing some or all of the following strategies:

•maintaining disciplined underwriting standards and pricing for loans we
originate or purchase and managing purchases of finance receivables;
•pursuing additional debt financings (including new securitizations and new
unsecured debt issuances, debt refinancing transactions and revolving conduit
facilities), or a combination of the foregoing;
•purchasing portions of our outstanding indebtedness through open market or
privately negotiated transactions with third parties or pursuant to one or more
tender or exchange offers or otherwise, upon such terms and at such prices, as
well as with such consideration, as we may determine; and
•obtaining new and extending existing secured revolving facilities to provide
committed liquidity in case of prolonged market fluctuations.

However, it is possible that the actual outcome of one or more of our plans could be materially different than expected or that one or more of our significant judgments or estimates could prove to be materially incorrect.

OUR INSURANCE SUBSIDIARIES



Our insurance subsidiaries are subject to state regulations that limit their
ability to pay dividends. See Note 12 of the Notes to the Consolidated Financial
Statements included in this report for further information on these restrictions
and the dividends paid by our insurance subsidiaries from 2017 through 2019.
OUR DEBT AGREEMENTS

The debt agreements to which SFC and its subsidiaries are a party include
customary terms and conditions, including covenants and representations and
warranties. See Note 10 of the Notes to the Consolidated Financial Statements
included in this report for further information on the restrictive covenants
under SFC's debt agreements, as well as the guarantees of SFC's long-term debt.

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Securitized Borrowings
We execute private securitizations under Rule 144A of the Securities Act of
1933. As of December 31, 2019, our structured financings consisted of the
following:
                                                                                           Current            Current Collateral           Current               Original
                                          Issue Amount       Initial Collateral         Note Amounts               Balance             Weighted Average         Revolving
(dollars in millions)                         (a)                 Balance              Outstanding (a)               (b)                Interest Rate             Period

SLFT 2015-B                               $    314           $        336             $          314          $        336                      3.78  %              5 years
SLFT 2016-A                                    532                    559                        166                   208                      3.49  %              2 years
SLFT 2017-A                                    652                    685                        619                   685                      2.98  %              3 years
OMFIT 2015-3                                   293                    329                        293                   325                      4.21  %              5 years
OMFIT 2016-1                                   500                    570                        160                   238                      4.67  %              3 years
OMFIT 2016-3                                   350                    397                        317                   391                      4.33  %              5 years
OMFIT 2017-1                                   947                    988                        769                   796                      2.74  %              2 years
OMFIT 2018-1                                   632                    650                        600                   651                      3.60  %              3 years
OMFIT 2018-2                                   368                    381                        350                   381                      3.87  %              5 years
OMFIT 2019-1                                   632                    654                        600                   654                      3.79  %              2 years
OMFIT 2019-2                                   900                    947                        900                   947                      3.30  %              7 years
OMFIT 2019-A                                   789                    892                        750                   892                      3.78  %              7 years
ODART 2017-2                                   605                    624                        240                   276                      3.07  %               1 year
ODART 2018-1                                   947                    964                        900                   964                      3.56  %              2 years
ODART 2019-1                                   737                    750                        700                   750                      3.79  %              5 years
Total securitizations                     $  9,198           $      9,726             $        7,678          $      8,494


(a) Issue Amount includes the retained interest amounts as applicable and the
Current Note Amounts Outstanding balances reflect pay-downs subsequent to note
issuance and exclude retained interest amounts.
(b) Inclusive of in-process replenishments of collateral for securitized
borrowings in a revolving status as of December 31, 2019.
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Revolving Conduit Facilities
In addition to the structured financings, we have access to 14 revolving conduit
facilities with a total borrowing capacity of $7.1 billion as of December 31,
2019:
                                               Advance
                                               Maximum             Amount                Revolving
(dollars in millions)                          Balance              Drawn               Period End                Due and Payable

Rocky River Funding, LLC                    $     400            $      -          April 2022                  May 2023
OneMain Financial Funding IX, LLC                 650                   -          June 2022                   July 2023
Mystic River Funding, LLC                         850                   -          September 2022              October 2025
Fourth Avenue Auto Funding, LLC                   200                   -          June 2022                   July 2023
OneMain Financial Funding VIII, LLC               650                   -          August 2021                 September 2023
OneMain Financial Auto Funding I, LLC             850                   -          June 2021                   July 2028
OneMain Financial Funding VII, LLC                850                   -          June 2021                   July 2023
Thayer Brook Funding, LLC                         250                   -          July 2021                   August 2022
Hubbard River Funding, LLC                        250                   -          September 2021              October 2023
Seine River Funding, LLC                          650                   -          October 2021                November 2024
New River Funding, LLC                            250                   -          March 2022                  April 2027
Hudson River Funding, LLC                         500                   -          June 2022                   July 2025
Columbia River Funding, LLC                       500                   -          September 2022              October 2025
St. Lawrence River Funding, LLC                   250                   -          October 2022                November 2024
Total                                       $   7,100            $      -


See "Liquidity and Capital Resources - Sources and Uses of Funds - Securitizations and Borrowings from Revolving Conduit Facilities" above for information on the transaction completed subsequent to December 31, 2019.

Contractual Obligations

At December 31, 2019, our material contractual obligations were as follows:



(dollars in millions)                      2020           2021-2022         2023-2024          2025+           Securitizations           Total

Principal maturities on long-term
debt:
Securitization debt (a)                 $     -          $      -          $      -          $     -          $        7,678          $  7,678
Medium-term notes                         1,000             1,646             2,475            4,399                       -             9,520
Junior subordinated debt                      -                 -                 -              350                       -               350
Total principal maturities                1,000             1,646             2,475            4,749                   7,678            17,548
Interest payments on debt (b)               664             1,062               781            1,139                     899             4,545
Total                                   $ 1,664          $  2,708          $  3,256          $ 5,888          $        8,577          $ 22,093

(a) On-balance sheet securitizations and borrowings under revolving conduit facilities are not included in maturities by period due to their variable monthly payments. At December 31, 2019, there were no amounts drawn under our revolving conduit facilities.

(b) Future interest payments on floating-rate debt are estimated based upon floating rates in effect at December 31, 2019.


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Off-Balance Sheet Arrangements



We have no material off-balance sheet arrangements as defined by SEC rules and
we had no off-balance sheet exposure to losses associated with unconsolidated
VIEs at December 31, 2019 or December 31, 2018.


Critical Accounting Policies and Estimates





We consider the following policies to be our most critical accounting policies
because they involve critical accounting estimates and a significant degree of
management judgment:

ALLOWANCE FOR FINANCE RECEIVABLE LOSSES



We estimate the allowance for finance receivable losses primarily on historical
loss experience using a roll rate-based model applied to our finance receivable
portfolio. In our roll rate-based model, our finance receivable types are
stratified by collateral mix and contractual delinquency stages, and are
projected forward in one-month increments using historical roll rates. In each
month of the simulation, losses on our finance receivable types are captured,
and the ending delinquency stratification serves as the beginning point of the
next iteration. No new volume is assumed. This process is repeated until the
number of iterations equals the loss emergence period (the interval of time
between the event which causes a borrower to default on a finance receivable and
our recording of the charge-off) for our finance receivable types. As
delinquency is a primary input into our roll rate-based model, we inherently
consider nonaccrual loans in our estimate of the allowance for finance
receivable losses.

Management exercises its judgment, based on quantitative analyses, qualitative
factors, such as recent delinquency and other credit trends, and experience in
the consumer finance industry, when determining the amount of the allowance for
finance receivable losses. We adjust the amounts determined by the roll
rate-based model for management's estimate of the effects of model imprecision
which include but are not limited to, any changes to underwriting criteria,
portfolio seasoning, and current economic conditions, including levels of
unemployment and personal bankruptcies.

TDR FINANCE RECEIVABLES



When we modify a loan's contractual terms for economic or other reasons related
to the borrower's financial difficulties and grant a concession that we would
not otherwise consider, we classify that loan as a TDR finance receivable. Loan
modifications primarily involve a combination of the following to reduce the
borrower's monthly payment: reduce interest rate, extend the term, defer or
forgive past due interest or forgive principal. Account modifications that are
deemed to be a TDR finance receivable are measured for impairment in accordance
with the authoritative guidance for the accounting for impaired loans.

The allowance for finance receivable losses related to our TDR finance
receivables represents loan-specific reserves based on an analysis of the
present value of expected future cash flows. We establish our allowance for
finance receivable losses related to our TDR finance receivables by calculating
the present value (discounted at the loan's effective interest rate prior to
modification) of all expected cash flows less the recorded investment in the
aggregated pool. We use certain assumptions to estimate the expected cash flows
from our TDR finance receivables. The primary assumptions for our model are
prepayment speeds, default rates, and severity rates.

FAIR VALUE MEASUREMENTS



Management is responsible for the determination of the fair value of our
financial assets and financial liabilities and the supporting methodologies and
assumptions. We employ widely used financial techniques or utilize third-party
valuation service providers to gather, analyze, and interpret market information
and derive fair values based upon relevant methodologies and assumptions for
individual instruments or pools of finance receivables. When our valuation
service providers are unable to obtain sufficient market observable information
upon which to estimate the fair value for a particular security, we determine
fair value either by requesting brokers who are knowledgeable about these
securities to provide a quote, which is generally non-binding, or by employing
widely used financial techniques.

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GOODWILL AND OTHER INTANGIBLE ASSETS

We test goodwill for potential impairment annually as of October 1 of each year
and whenever events occur or circumstances change that would more likely than
not reduce the fair value of our reporting unit below its carrying amount. If
the qualitative assessment indicates that it is more likely than not that the
reporting unit's fair value is less than its carrying amount, we proceed with
the quantitative impairment test. When necessary, the fair value of the
reporting unit is calculated utilizing the income approach, which uses
prospective financial information of the reporting unit discounted at a rate
that we estimate a market participant would use.

For indefinite-lived intangible assets, we review for impairment at least
annually and whenever events occur or circumstances change that would indicate
the assets are more likely than not to be impaired. We first complete an annual
qualitative assessment to determine whether it is necessary to perform a
quantitative impairment test. If the qualitative assessment indicates that the
assets are more likely than not to have been impaired, we proceed with the fair
value calculation of the assets. The fair value is determined in accordance with
our fair value measurement policy.

For those net intangible assets with a finite useful life, we review such intangibles for impairment at least annually and whenever events or changes in circumstances indicate that the carrying amounts may not be recoverable.

Recent Accounting Pronouncements

See Note 4 of the Notes to the Consolidated Financial Statements included in this report for discussion of recently issued accounting pronouncements.




Seasonality



Our personal loan volume is generally highest during the second and fourth
quarters of the year, primarily due to marketing efforts and seasonality of
demand. Demand for our personal loans is usually lower in January and February
after the holiday season and as a result of tax refunds. Delinquencies on our
personal loans are generally lower in the first and second quarters and tend to
rise throughout the remainder of the year. These seasonal trends contribute to
fluctuations in our operating results and cash needs throughout the year.


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