I have been working in banking and corporate finance for over 30 years. I have worked for institutions with rich histories, diverse teams, strong brands and loyal customer franchises. I have been fortunate enough to travel the world and work on three continents in a wide range of roles spanning the front, middle and the back office in retail, commercial and investment banking. My last roles were dominated by transformation - in the turnaround of the
The financial services sector continues to go through significant change, accelerating in pace since the financial crisis in 2008. This has been on multiple dimensions including customer preference for digital interaction, significant changes in regulation, numerous geo-political developments, the Covid pandemic, the persistent very low interest rate environment and an acceleration of the commoditisation of products resulting in lower profitability.
These changes have created both risks and opportunities for the banking industry. The pace of change is very fast and means you need to be clear both on the universal truths that are constant and have underpinned the industry over the centuries and on the things that will change completely. The constants I see are the trust customers place in their bank, the ability to access the services they require wherever and however they choose and the importance of being a primary provider to your client. The changes that will keep coming include deeper digitisation and automation, a relentless drive for cost efficiency and ever more focus on optimal capital deployment to drive returns. How do you see the future of Wholesale Banking at
In the environment I described before, I see a future for Wholesale Banking that leverages its strong client franchise and unique geographic footprint to be a key driver of returns and profits. The key to thriving in the future is to keep the agility and flexibility to re-enforce the strengths of
First of all, I am very focused on the client and on ensuring everyone does so. From there, I am a strong believer in values based leadership which respects the values and culture of the organisation, ensuring diversity in an inclusive environment. I use fact based frameworks of both financial and non-financial information to ensure we leverage the best of the bank's culture and values to drive positive outcomes. Your new role requires you to be based in
I am looking forward to working in
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