Hi Marley, in collaboration with Copart, Inc. released Total Loss Assist, a product offering that accelerates the total loss claims process for insurance carriers and policyholders. Total Loss Assist, which integrates the Copart Seller Portal with the Hi Marley Insurance Cloud, offers benefits that include: One trusted, unified conversation thread between the policyholder and other relevant parties. Automated workflows that guide the policyholder through their auto total loss process and set expectations about next steps.

Real-time customized notifications from Copart to adjusters in Hi Marley for clear, next actions. Personalized, automated text messages through Hi Marley to customers based on Copart alert triggers. Increased automation in key areas of the total loss process.

Hi Marley collaborated with several insurance carriers, including Plymouth Rock Assurance, to help design and develop Total Loss Assist. Early adopters of Total Loss Assist resolved claims around 2.5 days fast, on average, with a 30% reduction in cycle time. They also reported an increase in 5-star survey results from policyholders with total loss claims.