City Service : SUSTAINABILITY REPORT 2022 (6.3 MB)

CITYSERVICE

In service of your property

SUSTAINABILITY REPORT

2022

CONTENT

Word from the CEO	3
ABOUT THE SUSTAINABILITY REPORT	4
BRIEFLY ABOUT THE GROUP	7
Background	9
SUSTAINABILITY IN THE GROUP	10
Sustainability principles and commitments	11
Sustainability governance	14
Stakeholder engagement	16
Assessing the materiality of sustainability themes	17
Key sustainability themes	21
ENVIRONMENTAL	23
Climate impact and GHG emissions	24
Resource efficiency and waste management	26
Energy efficiency for society and clients	27
Sustainable solutions and services for clients	28

SOCIAL	29
Competent workforce now and in the future	30
Employee well-being, fair pay, and engagement	32
Bendras metinio atlygio santykis	36
Occupational health and safety	37
Other social initiatives	38

ECONOMIC (GOVERNANCE)	39
Customer experience and satisfaction	40
Ethical business, anti-corruption and transparency	41
Data protection and privacy	42
Innovation	43

INDEX	44
Table of GRI indicators	45

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FROM THE CEO

Dear all,

If you are reading this sustainability report, you care about the environment we live in, just like we do. Not formally, not by following the latest ESG (Environmental, Social, and Governance) fads, but genuinely.

Over the last few decades, I have seen first-hand how our world has changed because of global growth in consumption and the actions of humanity. On the one hand, the speed of innovative technologies and industrial progress have opened unprecedented opportunities for humankind and made life more comfortable, but on the other hand, unfortunately, they have inevitably caused severe damage to the environment around us. Time is not our friend here and we can no longer live on empty declarations. We must each do our part to create a more sustainable environment through concrete actions, so that we can protect the environment around us for future generations.

The City Service SE Group has been guided by the principles of socially responsible business since its inception. We realised a long time ago that many of the solutions we have implemented not only add value but can also be a little more environmentally and socially friendly. That is why we use our best practices, the knowledge and expertise of our employees to provide services and products that make our clients' everyday lives easier and contribute in one way or another to saving the environment. Sustainability in our Group is not just about reducing environmental pollution. The success of an organisation in developing sustainable practices depends significantly on the commitment of its employees, and we are committed to the well-being and safety of every colleague. We do this by investing in the development of knowledge and competences, applying modern educational methodologies, and providing additional benefits packages. We pay close attention to employee motivation and participation in various activities.

We are committed to health and safety at work - we keep our promise to ensure a safe working environment, and for five years now we have not recorded a single fatality in the workplace. We are tolerant towards age, gender, race, religion, origin, and beliefs, ensuring equal opportunities and rights for all employees.

We have been providing comprehensive building maintenance for more than

20 years, and for the last 10 years we have been focusing on the efficient and intelligent use of energy resources in our buildings. In commercial buildings, we have successfully applied energy saving solutions based on the Exergio platform

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and AI (Artificial Intelligence) algorithms to make buildings more sustainable and energy efficient. That means less polluting too.

We were the first on the market to educate dwellers of residential buildings on simple but effective ways to save heat at home. With the "5 Steps to Heat Saving Programme", we encourage communities to become more involved in actions that reduce the energy demand in their homes. On average,

10,750 tonnes less CO2 emissions per year. These are the results we have

achieved after helping our clients implement renovation projects in close to

200 residential buildings. Modernisation of residential buildings allows citizens to breathe cleaner air, increases the value of the building and its apartments, contributes to a more sustainable environment, reduces the threat of climate change, and ensures a comfortable living environment for residents.

We have been investing for many years in digital tools for our clients to help them manage and solve the maintenance issues in their buildings in a way that is convenient and environmentally friendly. We have developed a self-service platform and a mobile application, BonoDomo, for private clients and eCSE for the business segment. They allow clients and our employees to use less vehicles and commute less, as many issues can be solved remotely, without having to travel to sites or live consultations.

We were one of the first in the sector to encourage clients to move away from paper bills, and today we are seeing a pleasing result: 57% of private company clients receive electronic bills. As a result, we save 144 trees every year to produce paper invoices. Globally, this is just a drop in the ocean, but by digitising our processes

we are contributing to a more sustainable environment together with our clients. Sustainability is one of the most important goals in the Group's strategy, so we will continue to invest the knowledge and experience we have accumulated over decades in sustainability, actively develop and implement energy-efficient solutions, and care for the well-being of our clients and employees. With the presentation of the first Sustainability Report of City Service SE, I invite communities, partners, clients, and employees to join me on the sustainable path, because I honestly believe that together we can build a healthy, sustainable, and prosperous society.

Vytautas Turonis Member of the Management Board of City Service SE, responsible for the Baltic States

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ABOUT THE SUSTAINABILITY REPORT

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ABOUT THE SUSTAINABILITY REPORT

City Service SE

Narva mnt. 5, 10117 Tallinn, Republic of Estonia

Geography of activity: Lithuania and Latvia*

For more information on the Sustainability Report:

Natalija Mager-Falkauskienė,[e-mail], [phone]

List of Lithuanian companies:

Alytaus Namų Valda UAB	EPC Projektai UAB	Mano Būstas Šiauliai UAB
Baltijos Būsto Priežiūra UAB	Exergio UAB2	Mano Būstas Ukmergė UAB
Baltijos NT Valdymas UAB	Mano Aplinka UAB	Mano Būstas Vakarai UAB
Baltijos Transporto Valdymas UAB	Mano Bendrabutis UAB	Mano Būstas Vilnius UAB
Baltijos Turto Valdymas UAB	Mano Būstas UAB3	Mano Būsto Klientų Patirčių Centras UAB1
Biržų Butų Ūkis UAB	Mano Būstas Alytus UAB	Mano Būsto priežiūra UAB
BonoDomo UAB	Mano Būstas Aukštaitija UAB	Merlangas UAB
BonoDomo Pay UAB	Mano Būstas Baltija UAB	Nacionalinis Renovacijos Fondas UAB
Butų Ūkio Valdos UAB	Mano Būstas Dainava UAB	Pastatų priežiūra UAB
Būsto Aplinka UAB	Mano Būstas Neris UAB	Pastatų Priežiūros Tarnyba UAB
City Service Cleaning UAB	Mano Būstas NPC UAB	Pastatų Valdymas UAB
City Service Engineering UAB	Mano Būstas Kaunas UAB	Rinkų Vystymas UAB
CSG IT UAB	Mano Būstas Klaipėda UAB	Skolos LT UAB
Energijos Taupymo Paslaugos UAB	Mano Būstas Radviliškis UAB	Šiaulių NT Valdymas UAB
Energetinių Projektų Valdymas UAB	Mano Būstas Sostinė UAB	Unitechna UAB

List of Latvian companies:

SIA BILANCE	SIA Namu Serviss APSE
SIA BonoDomo	SIA Manas Mājas4
SIA City Service	SIA Manas Mājas 25
SIA City Service Engineering	SIA Manas Mājas Salnas 216
SIA Ēku Pārvaldīšanas Serviss	SIA Manas Mājas 37
SIA Latvijas Namsaimnieks	SIA Ventspils Nami
SIA Livonijas Nami

*The list does not include and has not	1	Until May 2023, the name was Mano
been assessed for companies where		Būstas UAB
the group has transferred control in	2	Until January 2023, the name was
2022 and companies where the group		Apex Intelligence UAB
has transferred or intends to transfer	3	Until May 2023, the name was City
control in 2023.		Service UAB

GRI 2-1, GRI 2-2, GRI 2-3, GRI 2-4, GRI 2-5

4	Until January 2023, the name of the company
	was SIA NIRA Fonds Apsaimniekošana
5	Until January 2023, the name of the company
	was SIA NIRA Fonds Apsaimniekošana 2
6	Until January 2023, the name of the company
	was SIA NIRA Fonds apsaimniekošana-Salnas 21
7	Until January 2023, the name of the company	5
	was

ABOUT THE SUSTAINABILITY REPORT

Reporting period and frequency of sustainability reporting

The sustainability report is planned to be submitted once a year.

The first sustainability performance report of City Service SE for 2022 was prepared in September 2023. Prior to this, a materiality analysis of sustainability performance was carried out, identifying the areas of sustainability that stakeholders see as most important. It also assesses the links between stakeholders' expectations and the operational strategy.

The Sustainability Report, which is not audited, is in line with the 2022 version of the Global Reporting Initiative (GRI). Global Reporting Initiative (GRI) standards and information available at the time of publication.

GRI 2-1, GRI 2-2, GRI 2-3, GRI 2-4, GRI 2-5

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ABOUT US

Background

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ABOUT US

City Service SE is the holding company of a group of building maintenance and integrated services companies in Lithuania and Latvia.

The Group's companies are engaged in the administration of the building management process, maintenance and repair of engineering systems, energy management and renovation, technical and energy audits of buildings, cleaning and maintenance of premises and grounds, IT, petrol station maintenance and debt management services. One of the Group's core activities is to develop and provide clients with energy saving solutions based on science and artificial intelligence.

The main activities of the Group's companies are:

		Cleaning
Administration	Commercial	and
of residential	building	maintenance of
buildings	management	premises and
		grounds

Exergio:

AI solutions for building management

GRI 2-6

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ABOUT US

BACKGROUND

The core business of the City Service SE Group focuses on complex maintenance of residential buildings and commercial, public, and industrial facilities. The company's services are used by more than 190,000 households, major shopping centres, banks, and large manufacturing companies.

The company continuously introduces client-friendly digital tools in its operations and, using artificial intelligence and specialist knowledge, focuses on saving energy resources in both commercial and residential buildings.

In addition to its core business, the Group is involved in building renovation, petrol station maintenance and debt management services.

For more information on the Company's activities, please download the Annual Report here.

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SUSTAINABILITY THE GROUP

Sustainability principles and commitments Sustainability governance

Stakeholder engagement

Assessing the materiality of sustainability themes Key sustainability themes

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