Cigna announced that taking a whole-person approach to health by integrating Cigna medical, pharmacy and behavioral benefits drives better health engagement, outcomes and lowers total health care costs, according to Cigna's fifth annual Value of Integration study, released. This year's findings are based on a two-year analysis of more than 2.2 million customer medical claims from Cigna customers who receive coverage through their employer. The study shows that employers with Cigna's integrated medical, pharmacy and comprehensive behavioral benefits continue to see meaningful savings in total medical costs, as compared to those with standalone medical and pharmacy coverage. According to the study, on average, Cigna clients recognized savings of $227 annually per customer1. For individuals identified as having a health improvement opportunity, average cost savings increase to $4,741 annually per customer. Savings can be even more significant when looking at customers living with high-cost conditions. The study shows total medical cost savings of more than $6,700 for individuals with an oncology diagnosis and more than $2,700 for individuals with a diabetes diagnosis. According to the study, Cigna's integrated customers are significantly more engaged in their health and experience greater opportunity for improved health outcomes. In fact, the study found: Higher engagement for customers living with depression (21 percent), diabetes (11 percent) or an oncology diagnosis (10 percent). A 25 percent higher customer engagement in Cigna programs such as counseling, lifestyle or wellness coaching, smoking cessation, and case management for more complex conditions. The study also reveals that engaged customers are: Less likely to have emergency room visits, especially those living with depression (16 percent), diabetes (14 percent) or musculoskeletal conditions like arthritis or back pain (11 percent). More likely to use in-network, high-performing providers (seven percent). Through integrated benefits, Cigna is able to identify and engage early with preventive health screens and predictive modeling. This holistic approach to customer health looks across all benefits, engaging providers and working to remove barriers to care. Cigna health coaches are able to support customers every step of the way, delivering ongoing support by continually screening for gaps in care, mental health co-morbidities, and opportunities for cost savings like financial assistance and programs that cap the cost of certain drugs, including insulin.