Capita plc ('Capita') today announces that it has been selected by leading
mobile telecommunications company Tesco Mobile to form a five year strategic
partnership for customer management services.
Under the terms of the partnership Capita will continue to enhance Tesco
Mobile's award winning customer service propositions, using technology and
service design methods to deliver a high quality customer experience. The deal
is worth approximately £140m for an initial five year term and is due to
commence on 1st August 2016.
Capita has secured major new and extended contracts worth over £800m in the
first six months of 2016.
Andy Parker, Capita plc chief executive, said: "With more than 4.6 million
customers in the UK, Tesco Mobile is a quality brand renowned for its excellent
customer services and, as a result, market leading levels of customer
satisfaction. Capita is ideally placed to work in close partnership with Tesco
Mobile to continue to enhance the customer experience through greater knowledge
of customer behaviours, technology advancements and innovation.
"Capita has extensive experience working with household names in the private
sector and we will leverage our customer experience transformation expertise to
enable Tesco Mobile to continue providing flexible, market leading services
for customers."
Following due consultation, approximately 550 permanent employees will transfer
to Capita under TUPE regulations and a further 240 temporary staff will
continue to work on the Tesco Mobile account under Capita's management.
-ENDS-
Capita plc
Tel: 020 7799 1525
Shona Nichols, Executive Director, Communications
Andrew Ripper, Head of Investor Relations
Media enquiries only:
Capita press office
Simon Coughlin
Tel: 020 7654 2192 or 020 7654 2399 (out of hours)
Email: simon.coughlin@capita.co.uk
Note to editors
Capita is a leading UK provider of technology-enabled customer and business
process services and integrated professional support services. With 75,000
people at over 500 sites, including 94 business centres across the UK, Europe,
India and South Africa, Capita uses its expertise, infrastructure and scale
benefits to transform its clients' services, driving down costs and adding
value. Capita is quoted on the London Stock Exchange (CPI.L), and is a
constituent of the FTSE 100 with 2015 revenue of £4.7 billion. Further
information on Capita can be found at: www.capita.com.