Canara Bank : SELECTION OF SERVICE PROVIDER FOR END TO END IMPLEMENTATION AND MANAGEMENT OF E-SURVEILLANCE SOLUTION AT OPEX ATMs/CASH RECYCLERs/E-LOBBYs ON OPEX MODEL IN CANARA BANK

REQUEST FOR PROPOSAL [RFP]

FOR

"SELECTION OF SERVICE PROVIDER FOR END TO END IMPLEMENTATION AND MANAGEMENT OF E-SURVEILLANCE SOLUTION AT OPEX ATMs/CASH RECYCLERs/E-LOBBYs ON OPEX MODEL IN CANARA BANK"

RFP Ref. No.: RFP Ref No: RFP-18/DBS/E-SURVEILLANCE/2022 dated

12/01/2023

GEM BID No:GEM/2023/B/2981888

Issued by: Canara Bank,

Procurement & Vendor Payments Section, Digital Banking Services Wing,

Head Office Annexe - (K G Road),

2nd Floor, Devanga Towers, K G Road, Bengaluru - 560 009 Phone No - 080- 2207 3850

Email Id [e-mail]

The information provided by the bidders in response to this RFP Document will become the property of the Bank and will not be returned. The Bank reserves the right to amend, rescind or reissue this RFP Document and all amendments will be advised to the bidders and such amendments will be binding on them. The Bank also reserves its right to accept or reject any or all the responses to this RFP Document without assigning any reason whatsoever.

This document is prepared by Canara Bank for Selection of Service Provider for End To

End Implementation And Management of E-Surveillance Solution At OPEX ATMs/Cash Recyclers/E-Lobbys On OPEX Model In Canara Bank. It should not be reused or copied or used either partially or fully in any form.

DISCLAIMER

The information contained in this Request for Proposal ("RFP") document or information

provided subsequently to bidders or applicants whether verbally or in documentary form by or on behalf of Canara Bank (or Bank), is provided to the bidder(s) on the terms and conditions set out in this RFP document and all other terms and conditions subject to which such information is provided. This RFP document is not an agreement and is not an offer or invitation by Canara Bank to any parties other than the applicants who are qualified to

submit the bids (hereinafter individually and collectively referred to as "Bidder" or "Bidders" respectively). The purpose of this RFP is to provide the Bidders with information

to assist the formulation of their proposals. This RFP does not claim to contain all the information each Bidder requires. Each Bidder may conduct its own independent investigations and analysis and is free to check the accuracy, reliability and completeness of the information in this RFP. Canara Bank makes no representation or warranty and shall incur no liability under any law, statute, rules or regulations as to the accuracy, reliability or completeness of this RFP. The information contained in the RFP document is selective and is subject to updating, expansion, revision and amendment. It does not purport to contain all the information that a Bidder requires. Canara Bank does not undertake to provide any Bidder with access to any additional information or to update the information in the RFP document or to correct any inaccuracies therein, which may become apparent.

Canara Bank reserves the right of discretion to change, modify, add to or alter any or all of the provisions of this RFP and/or the bidding process, without assigning any reasons whatsoever.

Canara Bank in its absolute discretion, but without being under any obligation to do so, update, amend or supplement the information in this RFP. Canara Bank reserves the right to reject any or all the Request of Proposals received in response to this RFP document at any stage without assigning any reason whatsoever. The decision of Canara Bank shall be final, conclusive and binding on all the parties.

The bidder shall bear all the costs associated with or relating to the preparation and submission of the bid including but not limited to preparation, copying, postage, delivery fees, expenses associated with any demonstrations or presentations which may be required by the Bank or any other costs incurred in connection with or relating to the bid. All such costs and expenses will remain with the bidder and the Bank shall not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred by a bidder in preparation or submission of the Bid, regardless of the conduct or outcome of the bidding process.

No person of the Bank or the Contractors, vendors and third parties shall violate the Social Media Policy of the Bank. Non-adherence to the standards/guidelines in relation to Social Media Policy issued by the Bank from time to time and Any omission or commission which exposes the Bank to actual or potential monetary loss or otherwise, reputation loss on account of non-adherence of Social Media related systems and procedures on the part of personnel of the Bank or Contractors, Vendors and third parties shall be construed as violation of Social Media Policy.

BID CONTROL SHEET

Sl.		Description					Details
1.	RFP No & Date		RFP Ref No: RFP-18/DBS/E-SURVEILLANCE/2022 dated
	12/01/2023
					Selection Of	Service	Provider	For	End To End
2.	Brief	Description of	Implementation	And	Management	Of	E-Surveillance
the RFP			Solution At OPEX ATMs/Cash Recyclers/E-Lobbys On OPEX
					Model In Canara Bank.
					The Deputy General Manager
					Canara Bank,
					Procurement & Vendor Payments Section,
					Digital Banking Services Wing,
3.	Contact Details		Head Office Annexe - (K G Road),
	2nd Floor, Devanga Towers, K G Road, Bengaluru - 560 009
					Senior Manager,
					Procurement and Vendor Payments Section
					Tel - 080-2207 3850
					Email:[e-mail]
4.	Date of Issue of RFP	12/01/2023
					3 Years, Extendable up to further 2 years (Total-05 Years)
					The duration of the contract will be deemed to have
5.	Contract Period		commenced from the date of culmination of the installation
	and activation of the e-surveillance system in the last branch
					of the bank. This has to be done earliest but not later than
					120 days from the date of placing the order.
6.	Tender Fee			Rs. 29,500/- (Rs. 25,000 + 4,500 GST @ 18%)
(Non-refundable)
7.	Earnest Money Deposit	Rs. 2,00,00,000/- (Two Crore Only)
	(Refundable)
	Performance	Bank
8.	Guarantee	/	Bid	3 % of Total Order Value
	Security
9.	Purchase	Preference	Applicable
	Policy
10.	Last Date and Time for	02/02/2023, Thursday, 03.00 PM
Submission of Bids
					02/02/2023, Thursday, 03.30 PM
	Date,	Time	and	Venue:
	Venue for opening of
11.
Part-A Conformity to	Procurement & Vendor Payments Section Digital Banking
	Eligibility Criteria
	Services Wing 2nd Floor, Devanga Tower,
					No: 35 KG Road, Bengaluru -560 009.

Sl.	Description	Details
	Date and Time for
	opening of Technical
12.	Bid Part-B /	Will be intimated at a later date.
	Commercial Bid
	Part-C
		Pre-bid meeting will be held on 19/01/2023, Thursday, 03.00
		PM at

			Venue:
13.	Pre-bid Meeting Date Canara Bank,
& Time and Venue		Procurement & Vendor Payments Section,
			Digital Banking Services Wing
			2nd Floor, Devanga Tower,
			No:35 KG Road, Bengaluru -560 009.
			Participating bidders may submit their queries pertaining to
			the bid as per GeM Guidelines Only.
			∙ Subsequent changes/amendments made, based on the
			suggestions and clarifications as per pre-bid meeting
			shall be deemed to be a part of the RFP document and
			shall be uploaded on GeM Portal Only.
			∙ No Queries/Suggestions shall be entertained after pre-
14. Pre-Bid Queries		bid meeting.
			∙ No oral or individual consultation shall be entertained.
			∙ Non reply to any of the queries raised by the vendors
			during pre-bid Meeting shall NOT be considered as
			acceptance of the query/issue by the Bank.
			Pre-Bid	Queries	shall	be	submitted	to
			[e-mail] per Annexure-4
			at least 2 days before the Pre-Bid meeting date.
			Commercial Bid Format (Annexure-11) has been provided
15.	Commercial	Bid with this RFP for the better understanding of the
	Format		requirements. The bid process will be in accordance with GeM
			Portal guidelines only.
			This document can be downloaded from following websites
			https://canarabank.com/tenders.aspx,
			https://bidplus.gem.gov.in/bidlists
16.	Publication		Any amendments,	modifications,	Pre-Bid replies &	any
	communication etc. shall be uploaded on GeM Portal only. No
			individual communication will be sent to the individual bidder.
			The Bank reserves the right to Cancel or postpone the tender
			at any stage without assigning any reason whatsoever.

Sl.	Description		Details
		∙ The bid documents and commercial bid shall be submitted
			online on GeM portal ONLY as per this RFP document and
			as per the provisions and terms & conditions of GeM portal.
		∙	Please make sure that all the documents are properly
			scanned and are legible to read.
		∙	Bank Guarantee towards Earnest Money Deposit and all
			Declarations/ Forms/ Formats/ Documents etc. asked in
			the RFP, which need to be submitted on Stamp Paper shall
			be submitted both Online (Scanned Copy) on GeM portal
			and Offline (Physical Copy) in the Tender Box by the bidder
			before bid submission timeline.
			Physical Copy as mentioned above, shall be submitted at:
17.	Important Instructions	Canara Bank, Digital Banking Services Wing, Devanga
Tower 2nd Floor, 35, KG Road, Bengaluru 560009
	for Bid Submission
		∙ Offline documents as mentioned above sent through
			Courier/Post etc. shall reach to us within the stipulated
			timeline.
		∙ The Envelope containing Offline documents as mentioned
			above shall contain the name and address of the bidder and
			name of RFP. If the envelope containing such documents is
			not sealed and marked in the prescribed manner, the Bank
			will assume no responsibility for the bid's misplacement or
			premature opening.
		∙ The information and documents provided by the bidders in
			response to this RFP shall become the property of the Bank
			and will not be returned. Only the Bank Guarantee towards
			Earnest Money Deposit/Bid Security shall be returned in
			accordance with relevant clause(s) of this RFP.