BlackLine, Inc. announced that software veteran Jimmy Duan has joined the company as chief customer officer, effective May 6th. In his new role, Mr. Duan will oversee the company's Implementation, Customer Success, Support, and Training teams, as well as the Strategic Alliances & Channels teams. The digital finance transformation leader provides market-leading solutions that drive greater automation, efficiency, financial governance, and risk management for the Office of the CFO. He will report to Co-CEO Owen Ryan.

Mr. Duan comes to BlackLine with more than 25 years of experience building and leading successful startup, public, and private-equity-backed SaaS and enterprise software companies. Prior to BlackLine, he served as EVP and chief customer officer at cloud experience management pioneer and market leader Medallia and was a member of the executive team when they went public. Before that, he served as EVP and chief technology officer at CallidusCloud, a global sales performance management leader, overseeing R&D, services, cloud operations, and international market expansion.

Mr. Duan holds a Doctor of Philosophy (PhD) degree in Industrial & Systems Engineering from Virginia Tech.