SAA was ranked fourth in the category for
'According to the
SAA's overall on-time performance across its route network is 85.69%.
'We are encouraged by this latest announcement about our performance. It is an endorsement and occasion to celebrate great achievement, especially when judged against our own peers, globally. Customers always have a choice and those who elect to fly with us recognise that we are a dependable airline. The results speak volumes about consistency and reliability of our operations - a key feature underlying our customer value proposition. This is an important attribute of our business,' said Ramasia.
As a member of the largest international airline network,
'We place a high premium on punctuality as measured through OTP. It is one of our most important customer impact performance indicators. The more punctual we are, the happier the customers we keep. Any flight delays could lead to costs for the airline and inconvenience to the customer. Delays could snowball into more delays, requiring more re-planning to recover the schedule for the rest of the day and bring inefficiencies,' concluded Ramasia.
Cirium works with over 90 per cent of the world's top 50 airlines. The company, which has published its annual On-time Performance (OTP) Review for the past 11 years, provides a definitive list of the world's best performing airlines and airports for on-time flight operations.
'We believe Cirium's On-Time Performance Review 2019 will inspire airlines and airports to continue innovating to improve their performance. By embracing digital transformation and leveraging data to its full potential, Cirium can help the aviation industry harness its power to improve on-time performance and enhance the passenger experience,' Bowen said.
ISSUED BY SAA
About
Media to contact:
SAA Spokesperson
Mr Tlali Tlali
Email: TlaliTlali@flysaa.com
Mobile: +27 (0)82 333-3880
Office: +27 (0)11 978-2298
General Enquiries:
Website: www.flysaa.com
Twitter (Primary): @flysaa - https://twitter.com/flysaa
Twitter (Customer Service): @flysaa_care - https://twitter.com/flysaa_care
Full on-time report: cirium.com/on-time-performance
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