Assurant, Inc. announced the launch of Assurant TechPro, the multifamily housing industry?s first tech support solution specifically designed to assist residents facing technical challenges with consumer electronic devices. With Assurant TechPro, property managers can provide residents instant access to Assurant?s expert tech support team via call or chat to help troubleshoot connected tech related issues, while simultaneously alleviating their tech-related maintenance ticket burden. With Assurant TechPro, residents will also have access to Assurant?s innovative app that offers 24/7 self-help content, empowering users to troubleshoot issues independently at any time, day or night.

The introduction of Assurant TechPro comes at a time marked by an increase in demand for smart tech support. With U.S. renters increasingly seeking smart amenities in their homes, they are turning to building management for assistance with tech-related issues, such as device set-up issues, troubleshooting electronic issues and Wi-Fi connectivity problems. Proprietary consumer research conducted by Assurant revealed that 20% of maintenance calls from residents to property managers are related to tech support issues. What?s even more compelling is 86% of renters believe that integrating a tech support service into their building could notably enhance the positive brand perception for property management companies.