Teneo.AI, a brand from Artificial Solutions, an enterprise AI product provider for contact centers, published a new partnership agreement with?CDI Services, a global strategy and delivery firm specializing in driving business value through conversational AI. This collaboration enables CDI Services' new and existing customers to access a comprehensive range of CAI-powered services, including integration with GPT and other Large Language Models (LLM) like OpenQuestion, which optimizes call routing in Call and Contact Centers. OpenQuestion, a SaaS-based voice plug-in powered by Teneo, enhances customer experiences and reduces operating costs for enterprises worldwide.

Notably, OpenQuestion has demonstrated substantial impact on contact center operations, resulting in an 8% reduction in call workload and an impressive 90% decrease in call misrouting. It seamlessly integrates with popular tech stacks such as Amazon Connect and Genesys Cloud CX, making it a versatile solution for diverse contact center environments.