- AI Chat Feedback — empower domain experts to assess a multi-turn live conversation, enabling them to review, rate and rewrite each response.
- Benchmarking — a solution designed to help customers evaluate model performance across various dimensions, such as model accuracy, toxicity, etc.
The rise of LLM-based chatbots and assistants has accelerated demand for more sophisticated conversational AI that can support multiple tasks. It is important to test a LLMs contextual understanding and coherence in complex conversations that extend over multiple turns or dialogues, mirroring real-world applications. This will help identify strengths and weaknesses in handling extended interactions, ultimately enhancing the quality of user experiences and the model's practical utility. Appen's AI Chat Feedback manages the end-to-end flow of data through multiple rounds of evaluation and provides customers required data to help improve models.
Appen's Benchmarking tool solves an inflection point businesses face while under pressure to enter the AI market quickly: how to determine the right LLM to choose for a specific enterprise application. Model selection has strategic implications for many dimensions of an application including user experience, ease of maintenance and profitability. With the Benchmarking solution, customers can evaluate the performance of various models along commonly used or fully custom dimensions. Combined with a curated crowd of Appen's
"As AI Chatbots grow more advanced, the stakes are higher for enterprises to get them right before they're released into the world, or they risk harmful biases and dangerous responses that could have long-term impacts on the business," said Appen CEO
Human feedback has been shown to be critical to the performance of LLM models. Appen's world-class technology is reinforced by its global crowd of more than 1 million
Appen is continually iterating on its products to enable AI certainty with more advanced capabilities coming soon. If you're interested in learning more about Appen's new products, please visit our website at Appen.com or contact our sales team.
About Appen
Appen is the global leader in data for the AI Lifecycle with more than 27 years' experience in data sourcing, annotation, and model evaluation. Through our expertise, platform, and global crowd, we enable organizations to launch the world's most innovative artificial intelligence products with speed and at scale. Appen maintains the industry's most advanced AI-assisted data annotation platform and boasts a global crowd of more than 1 million contributors worldwide, speaking more than 235 languages. Our products and services make Appen a trusted partner to leaders in technology, automotive, finance, retail, healthcare, and government. Appen has customers and offices globally.
Contact: appen@codewordagency.com
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SOURCE Appen
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