TeleVox's Enterprise Edition platform enables a longitudinal relationship between patients and healthcare institutions. This relationship works at every stage of the care journey for both new and existing patients, providing a personalized communication experience that works for outbound as well as inbound interactions. This holistic experience is accessible across web, voice and SMS, significantly reducing tech barriers for meaningful use.
The SmartSMS capability of TeleVox's platform elevates SMS from a notification channel to a customer experience channel that is persistent, actionable and conversational. Patients have full access to convenient self-service options with easy access to chat as a fallback.
TeleVox's platform enables an integrated experience spanning from care discovery, to preparing for care, to continuing care outside of hospitals. This includes frictionless appointment scheduling, critical appointment reminders, readmission-reducing digital care programs, digital billing, multi-language capabilities and automated workflows. The convenience of continuing conversations within the same channel, all supported by AI, brings new modern value to the health system and its patients.
'Patients want provider/patient communications that resemble what they've come to expect as consumers. We designed our platform to specifically enhance patient communication and their health outcomes by unifying disparate communication channels into a cohesive ecosystem with the patient relationship at its core,' said
The mission of the MedTech Breakthrough Awards is to honor excellence and recognize innovation, hard work and success in a range of health and medical technology categories. This year's program attracted thousands of nominations from more than 18 countries around the world.
'Communication is central to the patient/physician relationship, but traditional engagement models often silo patient interactions, while EHR-driven solutions typically only utilize web and mobile channels,' said
TeleVox also offers the Practice Edition platform, a suite of automated services designed to help physicians and their staff overcome common industry challenges, including inefficient scheduling processes, poor communication, low retention, and reputation management.
About TeleVox
TeleVox is a leading provider of omnichannel digital patient relationship management technology. Our solutions are trusted by more than 7,000 healthcare organizations, including hospitals, health systems, and community health centers, to engage, educate, and empower patients throughout their care journey. Our patient relationship management platform integrates seamlessly with the electronic health record (EHR) to support automated, personalized, two-way interactions with patients. Additionally, our pharmaceutical team partners with life science companies to develop strategic disease state awareness, education, and vaccination reminders, reaching more patients through customized communication. All of these exchanges are made possible via text, virtual assistant, interactive voice response (IVR), email, and postcards. For 30 years, TeleVox has helped preserve care continuity, reduce the operational burden on staff, and drive revenue, making the healthcare communication process easier for everyone. TeleVox is part of
For more information, please visit www.televox.com.
About MedTech Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the MedTech Breakthrough Awards program is devoted to honoring excellence and innovation in medical & health technology companies, products, services and people. The MedTech Breakthrough Awards provide a platform for public recognition around the achievements of breakthrough healthcare and medical companies and products in categories that include Patient Experience & Engagement, Health & Fitness, Medical Devices,
Contact
Head of Marketing
Donald.thompson@televox.com
(315) 720-3304
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