Unisys Corporation announced that it has been awarded a contract with Vietnam Airlines to upgrade to the latest version of the Unisys Customer Loyalty Solution (CLS). The upgrade will provide a range of enhanced customer services to support the airline's rapidly growing Golden Lotus Plus frequent flyer program. Under the contract, Unisys will upgrade the Customer Loyalty Solution from version 4.1 to version 4.3 and provide support for three years.

The renewal builds on a 12-year relationship between Unisys and Vietnam Airlines. Unisys CLS 4.3 offers a number of enhancements reflecting the evolution of airline loyalty programs including the addition of non-airline merchant partners such as hotels, car hire and financial services. The Unisys Customer Loyalty Solution is integrated with Vietnam Airlines' reservations system to allow front office staff to identify frequent flyer members and offer specialized services based on customers' actual preferences, buying patterns and travel experiences.