Uber Technologies : 2024 ESG Report

2024

Environmental, Social, and Governance Report

Uber 2024 Environmental, Social, and Governance Report

Table of contents

Welcome

Letters from our CEO and CLO . . . . . . . . . . .1

Our business

Business overview . . . . . . . . . . . . . . . . . . .2. . . . .

Environmental, social, and governance approach

Mission, values, and ESG vision . . . . . . . . . . 3 ESG at Uber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 ESG strategy and oversight . . . . . . . . . . . . . . 6

ESG materiality

7

ESG highlights . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Environmental sustainability

and climate change . . . . . . . . . . . . . . .33. . . .

Climate transition plan . . . . . . . . . . . . . ..34. . Goals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Advocacy and policy support . . . . . . . . . . . 38 Climate governance . . . . . . . . . . . . . . . . . . 42. . Task Force on Climate-related

Financial Disclosures (TCFD)

risks and opportunities . . . . . . . . . . . . . . . 43

Mobility	44
Riders	47
Uber for Business	49
Delivery	50
Freight	54. . .
Suppliers	57
Transparency	58

ESG performance indicators . . . . . . . . .58.

Impact

Local and social impact . . . . . . . . . . . . . . . . . 98

Trust

Governance . . . . . . . . . . . . . . . . . . . . . . . . . . 101. Uber's Board of Directors . . . . . . . . . . . . . . 102 Board oversight . . . . . . . . . . . . . . . . . . . . . . . . 103 Management of ESG at a glance .. .. .. .. .. .. 105

Ethics and compliance . . . . . . . . . . . . . . .106

Ethics and compliance . . . . . . . . . . . . . .107. .

Other performance

Environmental, social, and governance performance

Driver and courier well-being . . . . . . . . .12

Why do they choose to

work with Uber? . . . . . . . . . . . . . . . . . . . . . . . 14 Working with Uber as

independent contractors . . . . . . . . . . . 16. . Advocating for quality platform work. . . 17 Taking care of drivers and couriers . . . . . 18 Rewards and perks . . . . . . . . . . . . . . . . . . . . . . 19 Listening to drivers and couriers . . . . . .. 20 Partnering with workers' advocates . . . 21.

Introducing features that

drivers and couriers want. . . . . . . . . . . . . 22 ESG performance indicators . . . . . . . . . 23. .

Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 User safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Safety policy and objectives . . . . . . . . . . . . 25 Safety promotion . . . . . . . . . . . . . . . . . . . . .26. . Safety risk management. . . . . . . . . . . . . . . . 27 Safety assurance. . . . . . . . . . . . . . . . . . . . . . . . 29

Safety reporting

.30

ESG performance indicators . . . . . . . . . 31. .

People and culture. . . . . . . . . . . . . . . . . . . . . 60

Sustainability Accounting

Letter from our Chief DiversityStandards Board . . . . . . . . . . . . . . . . . . . . . 111 & Inclusion Officer . . . . . . . . . . . . . . . . . . . . 61

Our talent approach	.62.	SASB and Task Force on Climate-
related Financial Disclosures . . .	112
Our workforce: overview .	64.
Sustainable Development Goals .	. 115.
Belonging and equity . . . .	65
Recognition	119
Civil rights assessment	65. .
About this report	120
Growth	76
Data assurance	120
Pride	80
. . . .
Trust	81
. . . . .

Well-being . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Compensation . . . . . . . . . . . . . . . . . . . . . . . . . . 84

ESG performance indicators . . . . . . . . .85.

Data privacy and cybersecurity . . . . . . 91

Data privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

ESG performance indicators . . . . . . . . .95.

Artificial intelligence . . . . . . . . . . . . . . . . . . . . 96

Uber 2024 Environmental, Social, and Governance Report

Welcome > Letters from our CEO and CLO

1

Letter from our CEO

The things I love most about Uber-our impact, our innovative spirit, our grit, our heart-shine through, year after year.. In 2023, we witnessed the power of relentless and compounding innovations and improvements, both big and small, to our platform.. We made it easier to add your documents while signing up to drive and/or deliver; we made your past customizations available in just one step so you can easily reorder from your favorite restaurant or store; we made it simpler to reserve a ride for that all-important trip to start your family vacation; we helped you save precious minutes on a delivery by showing you exactly where to drop off that order; we enabled you to set and forget your promo budget as you build your business on Uber Eats; we offered everyday savings on food and rides with Uber One; and we helped you feel a bit safer on the road by enabling you to record your ride and/or share your live location with a loved one.. Simply put, there are so many examples of how we're building more magic into everyday tasks that make life easier for people all over the world..

While delivering that value, we recognized major milestones in business performance along the way. We're GAAP profitable, growing fast, solidly cash-flow positive, and now part of the S&P 500. We've significantly outperformed the stock market as a result. We got to this point with a focus on building and delivering great products and doing the right thing, period.. We made tough decisions post- pandemic and retained our cost discipline.. We made a fundamental bet on improving the experience of drivers and couriers.. We're pushing toward our electrification goals, expanding our work on safety, and making real progress in raising the bar for flexible work around the globe..

Challenges are on the horizon, and they are complex.. But we aim to continue having a positive impact on the world, making the everyday Uber use case a reality, and becoming more efficient. As we focus our time, attention, and investment where it matters (and sometimes make the tough call to pull back elsewhere), I'm incredibly proud of our team's relentless focus on building with heart to improve the experience of all the people and cities we serve..

Dara Khosrowshahi

Chief Executive Officer

Letter from our CLO

When I think about what Uber embodies, at its core, 3 words come to mind: resilience, creativity, and impact.. At Uber, we're constantly innovating to move people and connect communities in magical ways.. This is not easy work; as a company that operates at a global scale, we're subject to a diverse set of expectations-all of which are likely to grow as we succeed..

As we evolve, protecting and managing the risks and opportunities that affect the business are critical to delivering short-,medium-, and long- term value to all stakeholders.. We prioritize our ambition to make every Uber experience a magical one, no matter who the user is..

In 2023 and the early parts of 2024, we continued to increase our disclosure around the risks and opportunities associated with our material environmental, social, and governance (ESG) priorities.. We took some notable actions to improve our performance, including these:

• Released a civil rights assessment and established Uber's Equity Leadership Council
• Underscored our global safety management system highlighting the policy and objectives, promotion, risk management, and assurance that defines our commitment to safety
• Continued to prioritize the voice of drivers and couriers and advocated for flexible work, globally
• Made progress on our climate goals with 9% of on-trip miles in Europe and 8..2% of on-trip miles in the US and Canada taking place in zero-emission vehicles
• Maintained an industry-leading privacy program to protect our users' privacy rights and data
• Updated our Business Conduct Guide, the cornerstone of our ethics program
• Embraced our hybrid work philosophy, fostering a collaborative and inclusive environment for employees to do their best work

We could not have done this without you.. To maintain momentum, we'll continue demanding more from ourselves than others expect.. We'll keep putting ourselves in the shoes of the drivers, couriers, consumers, and merchants who use our platform every day, and we'll do so guided by the principles that got us here in the first place: transparency, integrity, and accountability in everything we do..

Tony West

Senior Vice President, Chief Legal Officer

and Corporate Secretary

Uber 2024 Environmental, Social, and Governance Report

Our business > Business overview

2

Business overview1

70+	10K+
Countries	Cities2

Gross bookings3

50% 46% 4%

Mobility

Delivery

Freight

6.8M	1M+
Drivers and couriers	Merchants

1Gross bookings and trips are FY 2023.. MAPCs and drivers as of Q4 2023.. Merchants as of January 2024.. 2Based on our internal definition of city, which includes metropolitan areas that include several cities.

3As a percentage of gross bookings..

4Based on constant currency..

9.4B

Trips

$137.9B

Gross bookings

+20%

Year over year4

150M

Monthly active platform consumers (MAPCs)

+14%

Year over year

Uber 2024 Environmental, Social, and Governance Report

Environmental, social, and governance approach > Mission, values, and ESG vision

3

Mission, values, and ESG vision

Uber's corporate mission: We reimagine the way the world moves for the better. Improving movement for everyone who uses our platform is what pushes us to work through challenges and find better, faster, more efficient ways to help people go where they want and get what they need. Our collective work will always be in service of this mission.

Being a values-led organization

Uber's values help define who we are as a company and help clarify guidance we need to achieve our mission.. We're a values-led organization, which means our values not only guide how we behave but also inspire our daily work and help us determine what to go after to accomplish our greatest success.. We're committed to living our values each day..

Go get it

Bring the mindset of a champion

Our ambition drives us to achieve our mission. How we define a champion mindset isn't based on how we perform on our best days; it's how we respond on the worst days.. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve.. Because it matters..

Trip obsessed

Make magic in the marketplace

The trip is where the marketplace comes to life.. Drivers, couriers, riders, carriers, and merchants (and their customers) are the people who connect in our marketplace- and we see every side.. This requires us to make difficult trade-offs, blend algorithms with human ingenuity, and create simplicity from complexity.. When we get the balance right for everyone, Uber magic happens..

Build with heart

We care

We work at Uber because our products profoundly affect lives and we care deeply about our impact.. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners.. Our care drives us to perfect our craft..

Stand for safety

Safety never stops

We embed safety into everything we do.. Our relentless pursuit to help make Uber safer for everyone using our platform will continue to make us an industry leader for safety.. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve..

See the forest and the trees

Know the details that matter

Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details.. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time..

One Uber

Bet on something bigger

It's powerful to be a part of something bigger than any one of us, or any one team.. That's why we work together to do what's best for Uber, not the individual or team.. We actively support our teammates, and they support us-especially when we hit the inevitable bumps in the road.. We say what we mean, disagree and commit, and celebrate our progress, together..

Great minds don't think alike

Diversity makes us stronger

We seek out diversity.. Diversity of ideas.. Identity.. Ethnicity.. Experience.. Education.. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Do the right thing

Period

Uber 2024 Environmental, Social, and Governance Report

Environmental, social, and governance approach > Our ESG vision

4

Our ESG vision

To become a more equitable, sustainable, and profitable company by responsibly applying our ESG principles into values-led business decision making to cultivate long-term value for all of our stakeholders.

Uber's ESG	Prosperity	Equity & access
principles

Sustainability	Physical safety,	Governance,
	data security &	engagement &
	privacy	transparency

To learn more about what we're doing to embed our values throughout all aspects of our business, go to the "People and culture" section of this report..

Uber 2024 Environmental, Social, and Governance Report

Environmental, social, and governance approach > ESG at Uber

5

ESG at Uber

We envision a future that is more sustainable, equitable, and profitable-not just for us, but also for those who rely on our platform for opportunity. As a global company, we are constantly evaluating risks and opportunities both internal and external. We recognize that various environmental, social, and governance factors can affect our business, and we understand the impact our business can have on society and our stakeholders. By working to align our material ESG priorities with the interests of our business and stakeholders, we aim to apply the appropriate governance, engagement, and thoughtfulness to our approach, which we believe helps enable us to protect and deliver economic value and continual long-term growth.

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Aligning our ESG priorities with the interests of our business and stakeholders coupled with

the appropriate governance, engagement, and

thoughtfulness is fundamental to our ESG approach.

Alvin Huntspon

Head of ESG Strategy & Engagement

What we're doing

Enhancing environmental sustainability	Prioritizing driver and courier well-being,	Driving impact, prosperity, equity, and
and mitigating climate change impacts	safety, and security		accountability
Our objectives	Our objectives		Our objectives
• Work to become a more sustainable platform	• Help create a safe experience for all users and drivers	• Enable our communities to stay connected and feel
• Expand access to electric vehicles (EVs) and charging	through a proactive safety management approach	healthy, empowered, and safe
• Reduce single-use plastic waste and promote	• Protect the privacy rights and data of our users	• Promote diversity, equity, and inclusion and deliver
more sustainable packaging	• Advocate for more equitable and inclusive policies	greater accessibility for underrepresented groups
	• Prioritize responsible governance and innovation	• Promote the well-being of our employees
Material topics	Material topics		Material topics
• Climate risks and opportunities	• Driver and courier safety and well-being	• Diversity, inclusion, equity, culture, civil rights, and
• Air quality	• Regulatory changes and risks	equality
• Waste and packaging	• User safety		• Human rights and labor practices in operations
	• Data privacy and cybersecurity	• Community impact
	• Innovation/artificial intelligence (AI)
	• Lobbying and policy influence
Foundational topics	• ESG governance	• Ethics and conduct	• Business resilience
		Our approach
ESG governance	Stakeholder engagement		Transparency and reporting
We establish policies and processes to set expectations	We collaborate and work to incorporate feedback from	We report on our ESG performance through mandatory
that help drive consistent and informed decision-	shareholders, investors, employees, and customers into	and voluntary disclosures, with an aim to stay up to
making across our business..	the way we operate..		date with industry standards and recommendations..

Uber 2024 Environmental, Social, and Governance Report

Environmental, social, and governance approach > ESG strategy and oversight

6

ESG strategy and oversight

Our approach to ESG

We recognize that strong corporate governance and the appropriate management of ESG risks and opportunities related to our business are essential to promoting long-term value for our stakeholders and our company.. At Uber, we strive to appropriately apply our ESG principles throughout our corporate strategy, our governance structures, and our risk management processes.. To do so, we have created a dedicated

and centralized ESG team that works cross-functionally with various internal experts to further our vision, deliver on our goals, and continually improve our ESG-related disclosures and engagements.. Uber's Head of ESG Strategy & Engagement provides updates to the Board and to the Nominating and Governance Committee on our ESG progress and goals..

Key ESG areas of focus

Climate	Cybersecurity	Data privacy	Driver and courier	Ethics and	Human capital	Regulatory	User safety
risks and			well-being	compliance	management	environment
sustainability

Shareholder engagement

Uber has long understood and valued the importance of our comprehensive shareholder engagement program, and we believe these engagement efforts will allow us to better understand our shareholders' priorities and perspectives and provide us with useful input concerning our corporate strategy, our compensation, and ESG practices..

Shareholder engagement feedback cycle

SPRING

Discuss important Annual Meeting and proposal issues

with our largest stockholders

ANNUAL STOCKHOLDERS MEETING

Seek feedback from investors on our performance and offer insights on Uber's approach to ESG issues

FALL

Uber 2024 Environmental, Social, and Governance Report

Environmental, social, and governance approach > ESG materiality

7

ESG materiality

Uber's environmental, social, and governance (ESG) strategy and reporting is built around our company's material ESG issues. As we reimagine the way the world moves for the better, we believe the key to driving economic value and long-term growth for our company and stakeholders will be how we manage and govern the most material ESG risks and opportunities that directly impact our business.

To determine what those are, we perform a materiality assessment to inform our ESG reporting and strategy.. The term "material" in our reporting is intended to highlight the most important issues from our ESG assessment, not the materiality of those issues to Uber

as a whole, or the materiality of those issues within the meaning of US federal securities law.. As our vision, priorities, and strategy evolve, conducting an ESG materiality assessment every 2 to 3 years is crucial to ensuring that important ESG issues integrated into our organizational decision-making, governance, and disclosures reflect industry changes,

the regulatory environment, and current stakeholder priorities..

Accordingly, we engaged an independent third party to conduct an ESG materiality assessment refresh to identify the most relevant, or material, issues from an ESG perspective, which is a broader standard than that used in our financial disclosures. The standards of the Sustainability Accounting Standards Board (SASB) and the Task Force on Climate-related Financial Disclosures (TCFD) continue to inform our ESG reporting.. We continue to monitor the adoption of global reporting standards and/or frameworks, such as the International Sustainability Standards Board, and any related impacts to the priorities of our stakeholders and future reporting..

Furthermore, our ESG refresh was informed by ESG standards, frameworks, and trends; desktop research (including industry benchmarking and ESG disclosures from peer companies); shareholder and other external stakeholder perspectives; and input from our senior executives and leaders, who reviewed ESG topics that will continue to gain traction, including areas in which Uber has an opportunity to lead and areas in which we can improve..

In this report, we also describe ways in which our core operations and social impact activities contribute to the United Nations Sustainable Development Goals (SDGs).. As part of our corporate commitment to continual improvement, we'll build on ESG content and analysis in future iterations of our ESG reporting..

ESG materiality matrix prioritization view

High priority

Monitor

Areas to continue monitoring

Ethics and conduct

Community impact

Business resilience

Air quality

Waste and packaging

Differentiate

Opportunities to differentiate ourselves in the market or lead among peers

Human rights and labor practices in operations

Lobbying and policy influence

ESG governance

Prioritize

Critical for business success and/or opportunities for investment

Driver and courier safety and well-being

Regulatory changes and risks User safety

Climate risks and opportunities

Diversity, inclusion, equity, culture, civil rights, and equality

Data privacy and cybersecurity

Innovation/artificial intelligence (AI)

Importance to business success

Environmental

Social

Governance

Uber 2024 Environmental, Social, and Governance Report

Environmental, social, and governance approach > ESG highlights

8

	9.0%	8.2%	143K+	100%
	Share of trip miles completed	Share of trip miles	Monthly ZEV drivers active	Renewable energy match
	in ZEVs (zero-emission	completed in ZEVs on Uber	on Uber's Driver app	for all US offices
	vehicles) on Uber in Europe	in the US and Canada	globally
	(Q1 2024)	(Q1 2024)	(Q1 2024)

Environmental highlights

Expanded our sustainability goals to our deliveryand Uber Freightbusinesses..

Received approvalfor our emissions reduction targets from the Science Based Targets initiative (SBTi)..

Hosted our first-ever sustainability product event, Go-GetZero, in London, UK..

Signed aglobal mobility deal with bp pulseto help further our electrification goals and unveiledbp pulse's new hub with dedicated Uber charging baysin London..

Expanded Uber's in-app EV Hub to drivers in France, the Netherlands, and the UK..

Expanded Uber's in-app EV charging map to drivers in Europe (France, Norway, Portugal, Romania, Spain, and the UK)..

Announcedat-homecharging partnership with EVSE in Australia, providing eligible drivers with discounts of 20% off certain hardware and 10% off installation costs..

Launched the Uber Freight

Emissions Dashboard..

Released a policy white paperdetailing the results of the One Less Car trialin Australia..

Published a blog postsupporting the European Union's new Declaration on Cyclingto showcase our commitment to safety and sustainability..

Announced ourpilot partnershipwith Ford Drive, which allows eligible drivers in San Diego, San Francisco, and Los Angeles to flexibly lease a Ford Mustang Mach-E..

Partnered with Teslato provide eligible drivers with the opportunity to earn up to $2,000 after buying a new Tesla Model 3 or Y and completing 100 rides on the Uber platform..

Partnered with Zoomoto make the Super Soco CPx, a preferred electric moped for London-basedcouriers, more accessible to couriers in the city..

Piloted electric truckson the Uber Freight platform with WattEV and CHEP..

Piloted a feature in the Uber Eats app that allows users to select merchants who use more sustainable packaging (Amsterdam, London, New York, Paris, San Francisco, and Taipei)..

Launched Uber Green in

Australia,Chile, Costa Rica,

Ireland, Italy, and New Zealand..

An Uber leadership delegation attended COP28in Dubai and engaged with partners and policymakers on how to accelerate the sustainability transition..

Launched a partnershipwith

Latin American micromobility leader Tembici to make electric and common bicycles available on Uber's app..

Launched Green Teams, our sustainability employee engagement program..

Kicked off partnerships with suppliers across the US,Asia- Pacific, and Europeto support the restaurant industry's transition away from environmentally harmful packaging..

Partnered with Visa to enable restaurants toapply for financial support that can help them switch to more sustainable packagingin select US and European cities..

Teamed up with RMI to analyze thespecific challenges and opportunitiesthat couriers can face in making the switch to last- mile zero-emissiontransportation..

Launched a battery-aware matching pilot in the US, filtering out trip requests that would be longer than a driver's estimated battery range..

LaunchedUber Electric Boda (Moto), our first electric-onlyMoto product in Nairobi, Kenya..

Signed acharging dealwith French retailer Carrefour to offer eligible drivers discounted rates at 100 locations, with an aim to scale to 800 locations by 2025.

PilotedUber Planet as a preferencein LatAm, allowing consumers to opt in to offset the emissions of each of their trips regardless of the product selected..

Launched and scaled our

DeliverZeroreusable packaging partnership, now available in Boulder, Denver, Los Angeles, and New York City in the US..

Launched one of the largest electric2-wheelerpartnership programsin the global online food delivery (OFD) industry through a joint investment deal with Gogoro in Taiwan..

Launched ourEmission Savings featurein the Uber app..

Announced alongside Redbridgeand Brentcouncils in London that over 300 new Uber-fundedEV chargers will be installed in the 2 boroughs..

Was featured in the US

Department of Transportation's Charging Ahead toolkitas a best-practicecase study on how government agencies around the world can support the electrification of private fleet vehicles..

Expanded our Hertz partnershipto the UK and France,providing more options for drivers to rent an EV..

Launched Uber Comfort ElectricinAustralia,Germany, and Switzerland, our first markets outside the US and Canada..

Signed a deal to promote Sushiro in Japan as it converts to more sustainable packaging..