INTEGRATED ANNUAL REPORT 2020

Resilience to reset

02 A year of two parts: Financial highlights

  1. thl at a glance
  1. Chairman's report
  1. CEO's report
  1. We remain future focused
  1. Our evolving value model

24 Resilience to reset around the world of thl

  1. - Alternative revenue
  1. - Domestic tourism
  1. - Discover Waitomo

36 Reflections on the first eight months

38 Governance year in review

  1. Divisional reports
  1. - New Zealand
  2. - Australia
  3. - USA
  4. - Tourism operations
  5. - thl digital
  6. - Equity investments
  1. Directors' statement
  2. Financial statements
  1. Independent auditor's report
  1. Corporate governance
  1. Board of Directors
  2. Corporate information

Our crew have continued to deliver in a tough operating environment. Even before the outbreak of COVID-19, we were starting to see macroeconomic pressures and impacts of climate change related to extreme weather events like the Australian bushfires. We discuss our resilience to reset in detail in the following pages and wanted to acknowledge our crew, who have continued to deliver exceptionally well

The Board acknowledges its responsibility to ensure the integrity of the Integrated Report. The Board recognises that integrated thinking has become more critical than ever as we do not only need to survive, but we have to have the right systems in place to thrive again, including the infrastructure, human capital and stakeholder networks. The Board has applied its mind to the Integrated Report and believes that it addresses the most material issues, presents fairly the integrated performance of the organisation and its impacts in accordance with the principles set out in the International Integrated Reporting Council (IIRC) Framework. The Integrated Report has been prepared according to the IIRC guidelines.

The Integrated Report was approved by the Board on 17 September 2020 and is signed on its behalf by:

Rob Campbell

Rob Hamilton

Chairman

Chair of the Audit Committee

through these most challenging of times.

A year of two parts

Financial highlights as at 30 June 2020

REVENUE

This year we have chosen to also present the FY20 figures on a first eight months and second four months basis, to provide additional insight into our performance prior to the impact of COVID-19 as well as our performance during the last four months of the financial year.

NET PROFIT AFTER TAX*

TOTAL

4 MONTHS

4 MONTHS

$401M -5%

to June 2020

to June 2019

$112.6M

$137.5M

(FY19 $423M)

8 MONTHS

8 MONTHS

$288.3M

$285.5M

to February 2020

to February 2019

EARNINGS BEFORE INTEREST & TAX*

TOTAL

4 MONTHS

4 MONTHS

$48.6M -22%

to June 2020

to June 2019

-$4.9M

$5.1M

(FY19 $62.1M)

8 MONTHS

8 MONTHS

$53.5M

$57.0M

*Inclusive of non-recurring items.

to February 2020

to February 2019

UNDERLYING NET PROFIT AFTER TAX*

TOTAL

4 MONTHS

4 MONTHS

$20.0M -28%

to June 2020

to June 2019

-$5.5M

-$2.5M

(FY19 $27.9M)

8 MONTHS

8 MONTHS

$25.5M

$30.3M

to February 2020

to February 2019

*Excludes the following non-recurring items:

  • a partial Togo exit undertaken in March 2020 which resulted in a one-off gain of $9.3M including tax and foreign exchange benefits.
  • tax benefit of $1.1M in the USA.
  • the write-off of $3.1M of goodwill attributed to Kiwi Experience.

TOTAL

4 MONTHS

4 MONTHS

$27.4M -8%

to June 2020

to June 2019

$1.8M

-$0.6M

(FY19 $29.8M)

8 MONTHS

8 MONTHS

$25.5M

$30.3M

*Inclusive of non-recurring items.

to February 2020

to February 2019

VEHICLE SALES QUANTITY

TOTAL

4 MONTHS

4 MONTHS

2,066

0%

860

829

to June 2020

to June 2019

(FY19 2,059)

8 MONTHS

8 MONTHS

1,206

1,230

to February 2020

to February 2019

NZ DOMESTIC CAMPAIGN BOOKINGS

TOTAL

~20,000

From 25 May 2020 to 16 August 2020, we confirmed ~20,000 bookings on our 'get moving, to get New Zealand moving' packages.

02 thl Integrated Annual Report 2020

03

thl at a glance

NEW ZEALAND

Brands:

Equity Investments:

FY20:FY19:

~600

~900

employees

575

628

vehicles sold

76 million

94 million

kilometres travelled

550,000

716,000

customer experiences delivered

500,000

visits to our website in the first two weeks of the 'get moving, to get New Zealand moving' campaign

~260

pick ups on the busiest day - 29 May 2020

Brands:

AUSTRALIA

Brands:

FY20:FY19:

~130

~150

employees

591

562

vehicles sold

including buybacks

66 million

74 million

kilometres travelled

60,000

74,000

customer experiences

delivered

~182

pick ups on the busiest day - 5 June 2020

USA

Brands:

FY20:FY19:

~300

~400

employees

* went down to 240 in

March back up to 300

by 30 June 2020

900

869

vehicles sold

50 million

60 million

kilometres travelled

80,000

102,000

customer experiences

delivered

~215

pick ups on the busiest day - 4 July 2019

UK

Equity Investments:

FY20:FY19:

~40

~90

employees

262

330

vehicles sold

6,330

4,000

customer experiences

delivered

~60

pick ups on the busiest day - 18 July 2019

REST OF THE WORLD

JAPAN

Franchise Operation

Brands:

SOUTHERN AFRICA

Franchise Operation

Brands:

04 thl Integrated Annual Report 2020

05

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THL - Tourism Holding Limited published this content on 18 September 2020 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 17 September 2020 20:44:09 UTC