Thomas Cook India : Notice of AGM under heading “ TCIL – 46th Annual General Meeting Notice

What's inside

Corporate Overview

1. About the report

1. Corporate snapshot

1. Introducing our Capitals

1. Value-creationmodel

1. Engaging with our stakeholders

1. Executive Chairman's message

1. Identifying issues material to us

1. Ensuring good corporate governance

1. Navigating uncertainties with effective risk management

1. Financial Capital

1. Manufactured Capital

1. Intellectual Capital

1. Human Capital

1. Natural Capital

1. Social and Relationship Capital

1. Awards and Recognition

Statutory Reports

62 Board's Report

86 Business Responsibility and Sustainability Report

112 Management Discussion and Analysis Report

122 Report on Corporate Governance

Financial Statements

1. Standalone Financial Statements

1. Consolidated Financial Statements

For more information, please, visit our website

www.thomascook.in

About the report

The Thomas Cook India Group is pleased to present its Integrated Annual Report (IAR) for FY 2023, aiming to provide comprehensive and transparent information about the company's performance, significant trends, and underlying business strategies to our stakeholders. This Group's IAR has been designed to facilitate effective communication with our financial capital providers while also considering the requirements of all our stakeholders. We have therefore developed this report embedding guiding principles and fundamental concepts in the International Integrated Reporting Council (IIRC) framework.

Our Capitals

Financial	Manufactured	Intellectual
Capital	Capital	Capital

Reporting boundary and scope

This report encompasses comprehensive information about the Thomas Cook India Group, including its main entity, Thomas Cook (India) Limited (TCIL), as well as

its subsidiary companies and significant investments both in India and globally. It offers a thorough evaluation of the Group's business model, strategic priorities, and associated risks, with the aim of presenting a holistic view of its long-term sustainability.

Reporting principle

Non-financial reporting

In addition to financial reporting, this report encompasses a wide range of information, including non-financial performance indicators, opportunities, risks, and strategies for risk mitigation. It also highlights outcomes that are attributable to or connected with our key stakeholders and significantly impact our value creation. The report provides a comprehensive view of our organisation's performance and the various factors that contribute to our overall success, extending beyond traditional

financial aspects.

Reporting period

The Integrated Report, published annually, contains essential information concerning the progress and advancements of the organisation during the period from April 1, 2022, to March 31, 2023. It presents material details about the Company's developments and activities within this timeframe.

Human	Social and	Natural
Capital	Relationship	Capital
	Capital

This report adheres to the Integrated Reporting framework established by the International Integrated Reporting Council (IIRC). This report's financial and statutory information complies with the necessary regulations, including the Companies Act, 2013, Indian Accounting Standards, Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015, and the Secretarial Standards. For detailed independent auditor's reports on both the standalone and consolidated financial statements, please refer to pages 164 and 244, respectively.

Board and management assurance

The Board of Directors and our Management are fully committed to ensuring the accuracy and reliability of this Integrated Report. They are confident that the report provides a fair and comprehensive representation of the overall performance of our Group and its impact. All financial statements included in this report pertain to the period ending on March 31, 2023, and cover the entirety of the fiscal year up until that date.

Forward-looking statements

Some information in this report may contain forward-looking statements which include statements regarding Company's expected financial position and results of operations, business plans and prospects etc. and are generally identified by forward-looking words such as "believe," "plan," "anticipate," "continue," "estimate," "expect," "may," "will" or other similar words. Forward-looking statements are dependent on assumptions or basis underlying such statements. We have chosen these assumptions or basis in good faith, and we believe that they

are reasonable in all material respects. However, we caution that actual results, performances or achievements could differ materially from those expressed or implied in such forward-looking statements. We undertake no obligation to update or revise any forward-looking statement, whether as a result of new information, future events, or otherwise.

Customer-centricity

Is embedded in our culture and the way we conduct our business. Over the years, we have tapped into existing market potential and forged new growth avenues through our customer-focused approach and commitment to operational excellence.

This customer-centric approach also serves as a catalyst for innovation, driving us to seek timely solutions that cater to the evolving preferences of customer. By leveraging an insight-driven and research- based framework, we ramp up tech-enabled growth and identify areas for improvement. This facilitates the development of our innovative packages and services that foster

client satisfaction.

As the industry has evolved with the adoption of new technologies, so has our product and service portfolio. Digitisation has transformed the way in which we extend our offerings to customers. Considering this, we are consistently empowering ourselves digitally to enhance productivity and operational efficiency. Concurrently, we are serving our clients through both physical and digital channels.

Our brand affinity, customer centricity, innovative packages and omnichannel approach have positioned us as the preferred partner for our discerning patrons. Building on our strengths, we will continue navigating disruptions in our operating environment with agility, delivering innovative offerings and embracing best- of-breed technologies.

Thomas Cook (India) Limited

Corporate Overview

Statutory Reports

Financial Statements

Corporate snapshot

With a rich legacy spanning well over a century, we at Thomas Cook, have evolved into one of the world's leading travel companies, catering to the diverse needs of travellers across the globe. We are passionate about creating memorable travel experiences and have an extensive network of destinations and expertise in all aspects of travel. This enables us to offer a comprehensive range of services to suit every traveller's preferences.

Built on
our
core values
P	Pioneering

Key

Business

Enablers

From relaxing beach getaways to adventurous safaris, cultural explorations, or business trips, we have something for everyone. We endeavour to provide exceptional customer experiences, ensuring that every journey is seamless and memorable. We understand that travel is about the joy of discovery, the thrill of new experiences, and the connections made along the way. That is why we go above and beyond to tailor our services to individual needs, making every trip with us truly extraordinary.

We are committed to sustainable and ethical tourism practices as a responsible travel company. We strive to minimise our environmental impact, support local communities, and promote cultural preservation in all the destinations we operate.

Building on our strong legacy since

1881

No of Countries

28

Collective travel expertise of over

650 years

our Future

R		Respect for
		Individuals
		and United as
		a team

1. Integrity

D Delighting the customer

1. Excellence

28

Countries

5

Continents

16

Brands

822

Touch points

1.65 Mn

Pax handled during FY 2023

1 Million+

Forex prepaid cards issued

06

Integrated Annual Report 2022-23

07