PUB GOER HITS £1000 JACKPOT AFTER VISIT TO BRITANNIA

31/01/2012

Spirit Pub Company gave one lucky Chef & Brewer guest a 'grand' surprise when they were presented with £1,000 after giving feedback on the Britannia pub in Northampton.

Rosemary Taylor, from Virginia Water, was visiting her son and daughter in law with husband Peter, and visited the Britannia on Bedford Road as part of birthday celebrations for a family member. Rosemary was so delighted with the experience the family received that she gave feedback through the pub's Guest Recommends Survey.

By providing feedback guests are entered into a monthly £1,000 prize draw from the combined entries of 800 Spirit Pub Company pubs.

Lucky Rosemary said: "I usually avoid giving feedback, but on this occasion I was so impressed with the service we received and the effort that went into ensuring the birthday celebrations went smoothly, that I felt compelled to say thank you.

"I'm thrilled to have won the money and I will be donating it to a range of charities.

General manager at the Britannia, David Carlin, added: "It's fantastic that Rosemary has won the survey, it's great to know that our service was so outstanding it encouraged her to give feedback!

"We think the Guest Recommends Survey is a cracking way to gauge how guests are feeling about us on a regular basis.  We always strive to provide the best experience so it's great to know when we're doing well and what we need to improve on.

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