Sohgo Security Services : ALSOK REPORT 2021(2)

Providing Products and Services That Help Resolve Social Issues

ALSOK offers a multifaceted lineup of services that help resolve issues faced by customers and society through an accurate understanding of changes in social trends by leveraging its security services expertise.

AI/IoT-Powered Security Services

By combining state-of-the-art systems such as high-resolution cameras, AI-based behavior analysis, etc., with its long-standing security service know-how, ALSOK serves the ever-expanding needs for safety and security.

We support cost reduction and the enhancement of asset value of buildings by providing one-stop services encompassing fire inspection, cleaning, and facility management.

The ALSOK Group leverages its unique know-how of "protecting" in such services as watching over those family members who live away, fee-based long-term care facilities, day care and home-visit nursing care, and dispatching medical massage.

05

Infrastructure Support and BCP Measures

Aiming to realize the social implementation of self-driving, we participated in verification tests for the remote monitoring of vehicles. We also provide services to resolve the issue of decrease in the means of transportation, such as mobile ATM and post offices.

07

Cash Management Service, ATM Management Service

06

Energy Conservation Services

We undertake air conditioning, water supply and drainage upgrading work, as well as interior environment testing and other inspection and testing work.

We have developed security robots, AI-powered fully self-driving drones, etc., and use them in coordination with security guards aiming to provide more advanced and efficient security services.

08

Virus/Infectious Disease Control Measures

Case Examples of the Development of Safe and Secure Communities (1)

Contributing toward Crime Prevention and Disaster Preparedness by Entering into Agreements with Local Government Authorities, Etc., throughout Japan

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Kawachinagano City:Provision of support in the event of a natural disaster

Okayama Chuo Police Station: Development of safe and secure communities, and Blue Crime Prevention Patrols

(not conducted by police)

Yamaguchi Prefectural Police: Community safety measures

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Munakata City:

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Provision of support in the event of a natural disaster

Kitakyushu City: Provision of watching over service at the local level

Kohoku-machi, Kishima-gun: Agreement regardingprovision of support in theevent of a natural disaster

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Kumamoto: Agreement regarding measures directed against avian influenza

Kochi Prefecture: Agreement regarding provision of community-based watching over service

Nagakute City, and Nisshin City: Provision of community-based watching over service

Okazaki City: Provision of watching over service for senior citizens

Case Examples of the Development of Safe and Secure Communities (2)

Contribution Made as a Certified Wildlife

Capture Operator

ALSOK CHIBA's Initiatives

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Meat processing facility

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Mobara Game Meat Processing Facility

Case Examples of the Development of Safe and Secure Communities (3)

Establishment of Tomisato Energy G.K., The First Public-Private Partnership (PPP) Involving the Security Sector

Framework for Reducing the Electric Power Expenses of Public Facilities in Tomisato City and Using the Savings to Fund Urban Development Projects

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Using the savings for urban development projects

(Utilizing the savings made by reducing expenditure on electric power)

ALSOK's R&D

ALSOK's R&D Activity Involves Not Just High-Level Manufacturing But Also the Creation of New Safety and Security Systems

Responding to the COVID-19 Pandemic

To enable our customers to live in safety with real peace of mind on a daily basis, and recognizing the need to create new kinds of safety by integrating the latest technologies with the expert know-how that we have accumulated as a specialist security company, ALSOK continues to undertake R&D work on the most advanced technologies every day.

˙ Launching the ALSOK Fingerprint

Authentication Card

The COVID-19 pandemic led to strong demand for non-contact ID verification systems. ALSOK has responded by developing and launching the ALSOK Fingerprint Authentication Card, which incorporates a fingerprint authentication function into a contactless IC card, thereby contributing toward infection prevention and also preventing unauthorized use in the event that the card is lost or stolen.

˙ Provision of Office Security That

Utilizes the My Number Card

ALSOK has responded to the trend toward My Number Cards being used as ID verification cards in central government agencies, local government authorities, and national universities. Besides the existing ALSOK security cards and customers' own employee ID cards, on August 20, 2021 we began provision of a new service whereby My Number Cards can be used for office security, including access control ID verification, and activation and deactivation of security settings.

When the My Number Card is in close proximity, the information on the card can be read; it can also be used for controlling electronic locking devices and as a remote operating device for Electronic Security Services.

Entering or leaving rooms within a buildingActivation and deactivation of Electronic Security Services

Product Features

• ● Users do not need to carry a separate IC card for entry management and security purposes

• ● The administrative burden of issuing, lending, and returning IC cards for access control and security purposes is reduced

• ● IC card issuing expenses are reduced

Note: ID verification is performed utilizing a user number that is written onto a card application in an unused segment of the IC, separate from the My Number (personal number), so the My Number itself is not used.

Responding to the growing demand from people wanting to be able to avoid crowded places during the COVID-19 pandemic, in June 2021 we launched the ALSOK Congestion Status Distribution Service, with which, using images analyzed by security system artificial intelligence (AI), updates on crowding status (i.e., whether an area is becoming overcrowded) can be easily sent to a facility's official website or to digital signage. Enabling facility users to check crowding status in advance helps facility operators to implement crowding mitigation measures, and also makes it possible to achieve the right balance between infection prevention and attracting customers.

˙ Launching the ALSOK Congestion Status

Distribution Service

Product Features

• ● No need to purchase a dedicated device

  As this system uses the image sensors and security camera images from the existing security system, and as the image analysis is performed in the cloud, there is no need to purchase a separate image analysis device. Also, the service only needs to be used when it is actually required.

• ● Flexible detection settings

  For each camera, analysis can be performed for up to four areas. As the organization sending messages to its website can implement crowding mitigation based on data for the total number of people as determined from multiple different cameras, detailed settings can be made for individual areas within the facility, or for the facility as a whole.

• ● The URL for the website page to which messages are sent can be generated easily using the system management screen

By setting a link to the customer's website, messages containing information for facility users can be sent easily.

TOPICS

A River Management Solution Using ALSOK's Uunmanned Aerial Vehicles (Drones) Is Selected as a Kanagawa Prefecture Cutting-Edge Robotics Project

Once again this year, as in 2020, the River Management Solution Using Unmanned Aerial Vehicles (Project for Detecting Persons Lingering in or Near Rivers and Warning Them to Evacuate, and for Implementing Riverbed Measurement), which ALSOK proposed, was selected as a Cutting-Edge Robotics Project by the Kanagawa Prefectural Government.

By making effective use of unmanned aerial vehicles (drones), which have good resistance to wind and rain, and of aerial photography image analysis technology, we are working to commercialize systems that will make it possible to detect and warn people who linger in or near rivers to seek safety, and also enable measurement of riverbed deformation resulting from natural disasters.

Making Effective Use of Drones in Bridge Inspection Operations

In September 2021, ALSOK implemented bridge inspection operations using drones in Hamamatsu City, Shizuoka Prefecture. By using drones in the bridge inspection business- demand for which is expected to rise due to the increase in the number of aging bridges, and the shortage of skilled technicians-it is possible to reduce the amount of ancillary work needed (such as erecting scaffolding and performing traffic control, etc.), reduce the amount of labor needed, and shorten the time needed to complete the work.

Besides aiming to achieve widespread adoption of the use of drones for inspection work,

ALSOK is also seeking to contribute to the building of high-quality social infrastructure through "safe, secure, sustainable urban development."

Bridge inspection using a drone in progress

Quality Improvement Initiatives

The origin of ALSOK's business lies in providing the highest-quality products and services to customers. We are making various efforts to further improve quality in order to maintain the trust of our customers and society.

Approach to Quality Improvement

Given the nature of our services, such as Security Services, General Property Management and Fire Protection Services, and Long-Term Care Services, which are intended to protect the lives and properties of our customers, we regard the provision of quality services that support the intention of customers based on the relationship of trust as an important management issue.

ALSOK is promoting various quality improvement initiatives on an ongoing basis, including reflecting customer feedback in business improvement efforts, developing a corporate culture that encourages employees to encourage and learn from one another, working to secure various types of management certification, and preparing for anticipated risks.

Improvement of Customer and Employee Satisfaction

Customer feedback, including opinions, requests, complaints, and praise, is shared with all employees, and is used to improve our services on a daily basis. We are also working to develop a corporate culture to seek both customer and employee satisfaction at the same time by such means as GST (Good Service Thanks) Cards, which are hand delivered to select employees and bear praises for their achievements and/or appreciation for their support, Employee Satisfaction (ES) Meetings for opinion exchange, and the enhancement of employee award programs.

Number of Customer Feedback

1,940

• ● Adoption of a system for assessing complaints in a constructive way

  By instilling awareness of the need to prevent reoccurrence, we have reduced the number of complaints.

  (including 813 complaints and 1,127 messages of appreciation)

  67 fewer complaints than in the previous year (down 7.6% YoY)

  Number of GST Cards Distributed

  82,148

• ● Honoring of the GST Card Monthly "Most Valuable Player" (MVP)

  Increasing opportunities for employees to receive commendation, by fostering the development of a corporate culture that values praise, and by raising motivation

on a cumulative basis

Excellent offices are awarded every month.

Securing Various Types of Management Certification

In 2002, ALSOK acquired ISO 9001 certification, the international standard for quality management systems (QMS). ALSOK's efforts on continuous improvement through the PDCA cycle also include the acquisition of information security management system (ISMS) certification to protect information assets.

ALSOK Group Certification Status (As of March 31, 2021)

• ● QMS certification:

56

companies

• ● EMS certification:

38

companies

• ● ISMS certification:

19

companies

Note: Number of companies participating in joint certification with multiple companies including SOHGO SECURITY SERVICES CO., LTD.

SOHGO SECURITY SERVICES CO., LTD. has also been awarded Business Continuity Management System (BCMS) certification.