Cicero Inc. and NCS Technologies announced a new partnership to deliver analytics and automation solutions in contact centers and the back office. Under the new partnership, NCS Technologies will use Cicero software to identify process issues and automate tasks at the employee desktop. NCS will be able to create new contact center and back office solutions to monitor for potential business rule, compliance, fraud, etc.

Pinpoint repetitive and manual tasks that could be automated; supply data to 3rd party applications (e.g., BI, BPM, WFM, etc.); improve application usage and better focus/leverage IT investments; deliver Single Sign-On and Stay Signed-On; search databases such as Customer, Knowledge Base, etc. and eliminate cut/copy and paste.