Sinch AB (publ) announced the debut of Sinch AI. This capability equips forward-thinking businesses with advanced tools to craft smarter, safer, and more efficient conversational experiences, setting them apart in an increasingly competitive market. In today's fast-paced business environment, the challenges are immense.

With customer expectations reaching new heights and market conditions constantly evolving, maintaining customer loyalty remains critical, yet harder than ever. Exceptional conversational experiences are a reliable key differentiator, allowing businesses to distinguish themselves and rise above the competition. Recent advancements in AI have significantly enhanced these interactions, making them not only more impactful and valuable but also impossible to ignore.

The Company's mission is to enable the Company's customers to create impactful conversational experiences that transform interactions from mere engagement to genuine delight. Seamlessly integrated throughout the Sinch Customer Communications Cloud, Sinch AI delivers intelligent solutions across all major business functions. Sinch AI accelerates marketing and support teams with generative writing tools and sophisticated bots throughout the Company's suite of applications.

For developers and product managers, Sinch AI provides smarter building blocks that detect conversational nuances like sentiment and intention via the Company's robust API platform. Additionally, within the Company's Super Network, Sinch AI proactively filters out fraud, enabling operators to connect with confidence. The AI the Company creates is purpose-driven, designed to help people work faster, solve important problems, and integrate reliably.

By speeding up their work, helping spot and reduce fraud, and enhancing message understanding, the Company ensures customers can achieve more with Sinch AI. Sinch's commitment to intentionally applied AI is evident in its customer success stories, such as the recent collaboration with Moet Ik Naar De Dokter (MINDD) in the Netherlands. By utilizing Sinch AI, MINDD transformed patient triage, making the process faster, prioritizing patient safety, and addressing biases to ensure effective and equitable navigation for all users.