ServiceNow announced that Tickets.com is successfully using ServiceNow software-as-a-service as a global, automated platform that supports rapid business growth and helps ensure quality and customer satisfaction. While Tickets.com utilizes the "out-of-box" ServiceNow application framework to support IT functions, the company also develops custom applications on the ServiceNow platform to meet business needs and opportunities beyond IT, especially to quickly and reliably prepare for events. The most prominent application Tickets.com built on the ServiceNow platform is its custom Major Event Module to quickly respond to new event requests from clients and immediately prepare internal, cross-departmental resource support.

Various departments now can work to configure, test and ensure approvals are in place and ensure a great user experience. The application has contributed towards an event success rate of near 100 percent, and labor costs have decreased by 20%. By unifying all of the elements through ServiceNow, Tickets.com removed the complexity of event planning and can now automate processes while providing a trail of accountability and up-to-date status to anyone involved.

To support IT, Tickets.com uses the ServiceNow IT Service Automation Suite. ServiceNow replaced a number of IT service applications created in-house over the past 20 years. By consolidating the various tools, ServiceNow is now the single system of record for IT, including incident, problem, change and project management.

ServiceNow also provides the centralized Configuration Management Database (CMDB) for all IT resources.