Ryanair : 84% Of Ryanair Flights On-Time In December

Ryanair, Europe's No 1 airline, today (11 Jan) released its December customer service statistics, which confirm that Ryanair remains Europe's No 1 customer service airline with:

• 84% of over 51,000 flights in December arriving on-time (down slightly due to bad weather)
• Less than 1.5 complaints per 1,000 customers
• Less than 1 bag complaint per 1,000 customers
• Over 99% of all complaints answered within 7 days

Ryanair's Robin Kiely said:

'Ryanair carried 9 million customers in December with 84% of our flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under our 'Always Getting Better' programme, Ryanair continues to deliver so much more than the lowest fares in Europe.'

December	2015	2016
On-time flights	86%	84%
Complaints per 1,000 pax	1.30	1.38
Bag complaints per 1,000 pax	0.63	0.66
Complaints answered within 7 days	99%	99%

ENDS

For further information

please contact: Robin Kiely Piaras Kelly

Ryanair DAC Edelman Ireland

Tel: [phone] Tel: [phone]

[e-mail]