Rimini Street, Inc. announced that Hearing Australia has switched to Rimini Street support for its mission-critical ERP system. Hearing Australia’s mission is to provide research and hearing services for the wellbeing of all Australians. The organization operates in over 600 locations across Australia, providing government-funded hearing services for children, young adults up to 26, Aboriginal and Torres Strait Islander people, pensioners and veterans. By switching to Rimini Street’s premium third-party support for its enterprise application footprint, Hearing Australia has freed up much-needed resources to enable the organization to undertake digital transformation initiatives. Hearing Australia was focused on freeing up resources in their IT department to be able to address more strategic initiatives, but the organization was also seeking a better support solution with faster response times. All Rimini Street clients benefit from the company’s flexible, premium-level enterprise software support model, including its Service Level Agreement (SLA) of 15-minute response times for all critical Priority 1 cases. Clients are also assigned a Primary Support Engineer (PSE), backed by a team of technical experts, who have an average of 15 years’ experience in the client’s particular enterprise software system.