Renishaw : Mori Seiki uses Renishaw ballbar to give highest standard of customer service

Mori Seiki recognises, however, that simply offering machine tools does not provide customers with the full support for their production activities that they are looking for. In order to provide support service to the same high level, Mori Seiki has established a worldwide support system with over 400 dedicated employees located around the globe.

With an established reputation for offering the highest possible level of service Mori Seiki has 2 parts & service centres in Japan, another 5 located in Europe and USA, and 3 in Asia. These provide full support to the 44 technical centres in Japan and a further 57 around the world, where highly trained service staff are on call to ensure immediate customer response.

For its latest business strategy called 'Global One', to improve the service level to customers even further, Mori Seiki is putting added emphasis on ensuring and maintaining greater machine accuracy. A vital element in achieving this goal is widespread use of the Renishaw QC10 ballbar.

The QC10 ballbar is an internationally recognised system for diagnosing the positioning performance of machine tools. Before Mori Seiki started using the QC10 ballbar, machine performance was verified by measuring a test component machined by each machine. This was a valid test but one that required considerable time and experience to interpret the results (mis-diagnoses were not uncommon).

The QC10 ballbar is now the chosen tool for use both at the Mori Seiki factory and by service and technical centres around the world. It is a highly portable system, simple to use and with a quick test providing very powerful information about the machine's performance.

Equally important, with QC10's diagnostic software, machine errors such as backlash and servo mismatch are assigned a value and reported for each axis so that even operators with minimal experience can interpret the results reliably and consistently. Using the QC10 to compare machine accuracy at different feed rates, clockwise and anticlockwise, overall machine positioning performance can be easily verified.