REALTECH : is among the top 5 providers of enterprise service management solutions in Germany

June 08, 2016 previous

Study sees REALTECH as a premier choice for SAP customers

Walldorf, June 08, 2016 - The SAP technology partner REALTECH was ranked 4th among Germany's best providers of IT and enterprise service management (ESM) services. This is evidenced by a recent study by the independent research and consulting firm Research in Action (RIA), in which the independent market research and consulting firm surveyed more than 500 IT budget managers in German companies. What's more, REALTECH is the number one choice for SAP customer according to RIA analyst and author of the study Dr. Thomas Mendel.

REALTECH's Managing Director Peter Weisbach: 'We are very happy with our ranking. It shows that our realignment towards enterprise service management is meeting the demands of the market.' REALTECH relies on a combination of SAP expertise, many years of IT service management experience, and the fact that it is based in Germany to focus on Germany's medium-sized enterprises and to support them on their path to a service-oriented organization.

IT service management is becoming enterprise service management

Among the most important trends cited are the replacement of outdated help desk implementations, the growing number of CMDB projects, and the increasing adoption of automated solutions, which greatly facilitates the spread best practices on a large scale. Even companies with a low degree of maturity could get to the next level fast.

A key market trend is the transition from IT service management to enterprise service management. More and more business decision makers are looking to capitalize on the maturity of IT processes to automate manual processes: 51 percent of the companies surveyed are planning to invest in enterprise service management processes within the next five years. As pointed out by RIA analyst and author of the story Dr. Thomas Mendel, however, the ability to obtain relevant IT service management experience is the key to their successful implementation.

Recommendation: REALTECH is the number one choice for IT service management for SAP customers

In Dr. Mendel's opinion REALTECH - ranked fourth among IT and enterprise service management providers in Germany - delivers just that: The technology company has a comprehensive portfolio of service management solutions that can hold its own against larger competitors. The ease with which REALTECH's products can be installed and managed also resulted in very high customer satisfaction rates.

Its extensive expertise in the world of SAP Solution Manager and its strategic realignment coupled with an even deeper partnership with SAP gives the analysts reason to expect rising demand for SAP-related solutions and services: 'REALTECH should clearly be the number one choice for SAP customers,' says Dr. Mendel, the author of the study.

REALTECH received the top score in four out of eight categories:

• breadth & depth of the solution offering,
• innovation & partner ecosystem,
• price versus customer benefit,
• vision & marketing.

Study Method

Research in Action collected the data of the study 'IT and Enterprise Service Management SaaS And Software: The Top 15 Vendors' in the first and second quarter of 2016. 60 percent of the analysis are based on survey results from phone interviews and online surveys of more than 500 IT budget managers, 40 percent are based on analyst forecasts. The selection of the top 15 providers exclusively results from the assessments by the surveyed companies.