End-of-day quote
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|
5-day change | 1st Jan Change | ||
5.4 EGP | 0.00% | +1.89% | -3.74% |
04-21 | Raya Customer Experience Appoints Alaa El-Khishen as CEO | CI |
03-07 | Raya Contact Center (S.A.E) Reports Earnings Results for the Full Year Ended December 31, 2023 | CI |
Business Summary
- operation of call centers;
- back office services;
- management of internal sales channels;
- professional services.
At the end of 2021, the services were marketed by more than 6,500 advisors through a network of 13 contact centers located in Egypt (8), Poland, United States, the United Arab Emirates, Bahrain and Saudi Arabia.
Egypt accounts for 89.9% of net sales.
Number of employees: 6,750
Sales per Business
EGP in Million | 2020 | Weight | 2021 | Weight | Delta |
---|---|---|---|---|---|
Call Center
45.0
%
| 389 | 53.0 % | 355 | 45.0 % | -8.70% |
Professional
44.9
%
| 291 | 39.6 % | 354 | 44.9 % | +21.86% |
Back Office
9.9
%
| 53 | 7.2 % | 78 | 9.9 % | +48.27% |
Phone Sale
0.3
%
| 2 | 0.2 % | 2 | 0.3 % | +17.31% |
Sales per region
EGP in Million | 2020 | Weight | 2021 | Weight | Delta |
---|---|---|---|---|---|
Egypt
89.9
%
| 614 | 83.7 % | 709 | 89.9 % | +15.46% |
Dubai
7.5
%
| 102 | 13.9 % | 60 | 7.5 % | -41.77% |
Poland
2.6
%
| 17 | 2.4 % | 20 | 2.6 % | +18.46% |
Managers
Managers | Title | Age | Since |
---|---|---|---|
Chief Executive Officer | - | 12-06 | |
Ahmed El Ezaby
DFI | Director of Finance/CFO | - | 31/08/20 |
Karim Seoudy
CIO | Chief Investment Officer | - | 30/11/19 |
Yasser Sharaf
CTO | Chief Tech/Sci/R&D Officer | - | 31/01/06 |
Caroline Antoune
COO | Chief Operating Officer | - | 31/12/99 |
Ahmed Refky
BRD | Director/Board Member | - | 31/12/19 |
Human Resources Officer | - | 31/01/23 | |
Sam Hanna
PRN | Corporate Officer/Principal | - | 31/08/21 |
Haytham Salama
LAW | General Counsel | - | 31/03/18 |
Ahmed Fahmy
PRN | Corporate Officer/Principal | - | 31/08/16 |
Members of the board
Members of the board | Title | Age | Since |
---|---|---|---|
Chairman | - | - | |
Director/Board Member | 45 | - | |
Director/Board Member | - | - | |
Director/Board Member | - | - | |
Director/Board Member | - | - | |
Director/Board Member | - | 08/01/19 | |
Ahmed Refky
BRD | Director/Board Member | - | 31/12/19 |
Share class
Vote | Quantity | Free-Float | Company-owned shares | Total Float | |
---|---|---|---|---|---|
Stock A | 1 | 218,454,770 | 80,174,782 ( 36.70 %) | 13,331,783 ( 6.103 %) | 36.70 % |
Company contact information
Sector
Sales per Business
Sales per region
1st Jan change | Capi. | |
---|---|---|
-3.74% | 22.09M | |
+15.53% | 70.06B | |
+7.70% | 17.34B | |
+24.18% | 13.78B | |
+9.03% | 13.17B | |
+19.05% | 10.22B | |
-25.15% | 6.49B | |
-7.66% | 5.84B | |
-0.23% | 5.13B | |
-1.00% | 5B |
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