PagerDuty, Inc. announced new AIOps and automation capabilities for the PagerDuty Operations CloudSM, enabling customers to accelerate and optimize their critical operations in service of business transformation. The PagerDuty Operations Cloud Fall 2023 release includes event orchestration, runbook automation and updates around its recently announced generative AI (GenAI) use cases, helping organizations cut operating costs, accelerate innovation, and mitigate risk of operational failures. According to a recent survey conducted by IDC, more than 53% of organizations say an hour of downtime on a revenue-generating service costs them a minimum of $100,000, with nearly 20% of respondents saying it costs them $250,000 per hour or more.

In another IDC survey, 36.7% of respondents said the average time it takes to restore a service when a production outage occurs is between one hour and one day, with 31.5% of respondents in the same survey saying their average restoration time is between one day and one week. By using the PagerDuty Operations cloud, enterprises are able to ensure up to 75% less downtime3. This can equivalent to millions of dollars saved or revenue preserved in a single year.

To optimize digital experiences and reduce costly downtime, enterprise CEOs and CIOs are seeking integrated platforms like PagerDuty that go beyond patchwork solutions and leverage AI and automation across their entire product portfolio. To help customers remain competitive, retain and expand customers, and accelerate innovation in a resource-constrained environment, the PagerDuty OperationsCloud offers next-generation AI and automation to quickly resolve issues, minimize interruptions, reduce tool sprawl, and build more automation faster. Do more with less at scale with event-driven automation to trigger intelligent remediation: Event Orchestration Variables empower organizations to build intelligent automation that helps inform other tools and processes for faster, more targeted incident response that can be standardized across the organization for better cross-team collaboration.

Runbook Automation Add-On allows customers looking to automate actions triggered by AIOps, incident responders, or customer service representatives to benefit from capabilities of both Automation Actions and Runbook Automation on a single SKU. This provides a more powerful solution for gathering deeper information from a customer's environment for triage and diagnosis and running remediation changes to resolve incidents. This ensures that incident analysis is timely and relevant, and enables a continuous loop of learning.

The feature is now in beta-interested customers should sign up for the waitlist. AI-Generated Status Updates remove manual work associated with stakeholder management during incident response to keep teams focused on resolution. Early customer feedback of AI-Generated Status Updates has shown that some companies designate as many as three responders to handle stakeholder communication.

With AI-Generated Status Updates, drafting the message only takes one click, making it easier for the responder to review, edit and send updates to keep internal stakeholders and executives in the loop. This can potentially cut down the number of responders needed from three to one, saving costs and helping scale workforce. The feature is now in Beta-interested customers should sign up to the waitlist.

Improve operational resilience with a platform that fits with the way work: Google Cloud Personalized Service Health Integration sends proactive, customized and detailed alerts about Google service disruptions to get ahead of customer impacting issues. The PagerDuty and Google Cloud partnership offers a vital platform for efficient cloud operations, aiding customers in responding to disruptions and ensuring smooth digital experiences. Slack/Chat as a Contact Method allows chat app users to elect to use chat apps as a contact method for incident response, adding to an already comprehensive integrated experience for customers using PagerDuty with Slack.