UFC Que Choisir felt it had to denounce Orange's Open
offers as a "more of a curse than a blessing" that would
"shackle" our customers and limit their ability to "sign up
with a more successful or innovative operator".
As a matter of form, Orange regrets that UFC did not think
it useful to tell it about its complaint, or even the exact
nature of its grievances, before communicating
publicly.
Yet such a discussion would have helped clarify the
situation and obviated the need for a complaint that once
again leads one to believe - despite proof to the contrary
- that the market is not a competitive one.
Reading UFC's affirmations, one can only conclude that it
is completely ignorant about our offers. In fact, Open
subscribers are not bound by any term commitment for the
broadband internet access included in their offer. They are
totally free to terminate access or to change broadband
operator at any time, without penalty. UFC's assertions are
thus purely and simply a misstatement of fact.
In reality, ever since they were launched, the Open offers
have been recognized for their particularly innovative
nature. They involve a single contract, a single bill and a
single customer relation, whether for mobile or for
broadband internet. Guaranteeing simplicity and
transparency, this service is giving our customers a high
level of satisfaction. As a result, the success of the Open
offers has maintained its popularity after 18 months of
marketing and more than a million subscribers.
It should also be noted that the Open offers have been
closely followed by the competition authority for more than
15 months as part of an administrative inquiry. There can
be no doubt that the authority would not have hesitated to
bring proceedings, on its own initiative, if a disputable
practice concerning our offers had been uncovered in
connection with its inquiry.
Orange can only deplore such a biased, ill-intentioned
action by UFC, which helps to sustain a false idea of the
level of competition between telecom operators in the
French market, just days away from the arrival of a new
mobile operator.
Press contact: Jean-Bernard Orsoni +33 1 44 44 93 93
jeanbernard.orsoni@orange.com
distribué par | Ce noodl a été diffusé par France Télécom SA et initialement mise en ligne sur le site http://www.francetelecom.com. La version originale est disponible ici. Ce noodl a été distribué par noodls dans son format d'origine et sans modification sur 2012-01-06 12:22:01 PM et restera accessible depuis ce lien permanent. Cette annonce est protégée par les règles du droit d'auteur et toute autre loi applicable, et son propriétaire est seul responsable de sa véracité et de son originalité. |