Unify, formerly known as Siemens Enterprise Communications, and NCR Corporation announced an agreement that provides Unify customers with expanded field service and support throughout North America. Under the agreement, NCR, through its Telecom & Technology line of business, will provide on-site hardware maintenance and support services that cover Unify's voice and unified communications solutions. NCR will provide onsite technical support services for all Unify customers, including moves, adds and changes, and various non-complex installation tasks.

Under the agreement, Unify will drive all customer relationship management, including escalation management.