HomeServe USA (HomeServe), a leading provider of emergency repair service plans, today announced that it has reached the 1.5 million-customer milestone. Serving customers in North America since 2003, HomeServe provides protection to homeowners from the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies.

Over the past decade, HomeServe has sought to educate homeowners on their responsibilities with regard to home emergency repairs and the implications of America's aging infrastructure. Many homeowners believe that either their homeowners insurance or local utility will take care of repairs in an emergency, such as a water or sewer line break. However, the responsibility and cost of making these repairs - which can run in the thousands of dollars - typically falls on the homeowner. Moreover, as our homes and the surrounding infrastructure grow older, the risk of failure increases.

"I initially heard about HomeServe from a mail piece and signed up," said Mary from Cupertino, California. "A few months after that, I was in need of a repair and was so glad I didn't have to pay a private contractor thousands of dollars. The contractor completed the work with no added expense on my end. I'm so glad I signed up for HomeServe and will tell everyone about it!"

Laumont from Dallas, Texas, said, "The service was great - everything from the initial call I made to the contractor who came out to our home. I trust the service provided by HomeServe."

HomeServe offers affordable service plans that provide customers with financial protection against the costs of emergency home repairs, access to a best-in-class repair network of local, licensed and insured contractors and a 24-hour Emergency Repair Hotline with priority repair status.

"As a contractor, I've seen many home emergencies and I understand the importance of responding quickly before a minor emergency becomes a major one," said Doug Lanzo from D.Lanzo Plumbing and Sewer of Hackensack, New Jersey. "Working with HomeServe makes the entire repair process so efficient and seamless that I have encouraged many of our customers to join the HomeServe family. HomeServe keeps the customer happy by getting us on the job almost immediately, and we are happy because HomeServe covers our expenses."

In addition to offering service plans directly to homeowners under the HomeServe or its wholly-owned subsidiary, Home Emergency Insurance Solutions (HEIS), names, HomeServe is proud to partner with more than 35 of the nation's leading utilities and municipalities to offer plans to their customers. Partnerships with utilities and local municipalities have become a mutually beneficial way to educate homeowners about utility service line responsibilities and available protection options. A 2013 survey of homeowners conducted by Ipsos Public Affairs on behalf of HomeServe identified that many homeowners look to their local utility or municipality when faced when a home emergency. The survey also found a strong incentive for utility providers to offer service options to their customers: HomeServe plan holders have 37% higher satisfaction ratings of their utility compared to non-plan holders.

"I think everyone should use HomeServe. It is fairly inexpensive and the contractors are prompt and professional. People can save a lot of money by getting this service," said Richard from Pearl River, New York.

Homeowners can learn about available plans and pricing by visiting www.yourserviceplans.com.

About HomeServe

HomeServe USA Corp (HomeServe) is an independent provider of Emergency Repair Service Plans. For over a decade, the company has protected homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home emergencies by providing affordable coverage and quality service. HomeServe serves 1.5 million homeowners in the US and Canada and dedicates itself to being a customer-focused company providing best in class emergency repair plans through utility partners and directly to customers. HomeServe plans are underwritten by Wesco and Technology Insurance Companies, AmTrust Financial Services Companies rated "A" by AM Best. For more information about HomeServe, please go to www.homeserveusa.com, follow us on www.twitter.com/homeserveusa and like us on Facebook at www.facebook.com/homeserveusa.

HomeServe USA
Myles Meehan, 203-356-4259
Myles.Meehan@homeserveusa.com
or
ICR, Inc. for HomeServe USA
Sari Martin, 646-277-1256
hsusa@icrinc.com