Windsor Regional Hospital and GE HealthCare announced a 15-year Managed Equipment Service (MES) agreement to deliver innovative technology solutions and services to the communities WRH serves to help enable better patient outcomes, improve efficiencies for clinicians and staff, and expected significant cost savings to the hospital for years to come. This collaboration between GE HealthCare and the WRH clinical engineering team will provide system predictability and service resilience to help WRH deliver the future of healthcare. Through this agreement, GE HealthCare will take responsibility for the ongoing acquisition, installation, maintenance, and staff training for the majority of the medical technology utilized by WRH, including diagnostic imaging, surgical, cardiology and emergency department equipment, and more.

This agreement is part of an emerging MES trend in Ontario hospitals, providing WRH with access to the most up-to-date medical technology at a predictable fee, along with regular performance reviews and product management. Modelled on the success of the GE HealthCare MES collaboration with Humber River Hospital, now in its eighth year, the benefits for the WRH community are expected to be substantial. In addition to new and advanced diagnostic equipment, with replacements as technology evolves, patients and healthcare providers can anticipate that this arrangement could help WRH along its journey toward increased accuracy, speed and stability of diagnostic imaging processes, helping achieve better diagnosis and treatment for patients; shorter planned downtime of equipment with fewer procedure cancellations; specialized training for staff, keeping teams proficient as technology evolves and as new equipment is introduced; predictable annual equipment costs and on-site service support, reducing the financial impact of unplanned downtime, equipment repairs or crisis replacement.

The agreement will continue to be in place as WRH plans for and transitions technology and services to the new Windsor/Essex acute care hospital, which under current Infrastructure Ontario forecasts is expected to open in 2030.