eGain announced that Waddell & Reed Financial Inc. selected eGain Solve(TM) to provide omnichannel customer service. Waddell & Reed selected eGain Solve, eGain's award-winning suite for customer engagement, for its leading knowledge management, proven AI guidance, and digital-first omnichannel capabilities. The company will deploy the following applications, all part of eGain Solve, to power its contact center modernization initiative: eGain Advisor Desktop: Digital-first, omnichannel agent desktop; eGain Knowledge+AI(TM): Personalized and proactive knowledge solution with AI-based process guidance.