Duo World, Inc. Announces Launche of Smoothflow, its Cloud Offering for Customers Globally
March 06, 2019 at 01:30 pm
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Duo World Inc. announced the launch of its product www.smoothflow.io cloud subscription offering for its customers globally. Smoothflow automation solution for customer engagement is creating a whole new category of conversational automation in the Artificial Intelligence (AI) space. Smoothflow allows business users to automate conversations without writing a single piece of software code. Smoothflow is an awesome tool that allows businesses to develop and deploy conversational automation to be conducted by machines without human intervention. What’s great about Smoothflow is its Studio interface which allow users to drag and drop activities to build conversation. To further enhance the conversation to be more like humans Smoothflow has inbuilt AI and Natural Language Processing (NLP). Smoothflow is integrated with WebChats, Social Media and messaging platforms such as Messenger by Facebook, Skype and Slack to enhance the omni channel customer user experience.
Duo World, Inc. is an information technology and software solutions company. The Company specializes in communication and collaboration platforms for customers who require any form of engagement with their clients, including customer life cycle management, customer care, and contact center management. It provides a complete on-premises as well as cloud system to deliver a customer service experience. The Company's products include Facetone, which is a communication and collaboration platform that provides operating on-premise or cloud-based private automated branch exchange (PABX), interactive voice response (IVR) or call center or call center; Smoothflow, which is a tool that allows to develop and deploy conversational automation to be conducted by machines without human intervention; and DialDesk, which is a software-as-a-service (SaaS) contact center software which caters the Small and medium-sized enterprise (SME) segment of the market with its cloud based platform.
DUO WORLD, INC. 
