Explanation of the nature of the Integrated Report
13
1.4
Key figures
15
1.5
External awards and distinctions
18
1.6
How we are organized
21
2.
STRATEGIC BACKGROUND
24
2.1
Economic, Sectoral and Regulatory Environment
25
2.2
Strategic lines
39
2.3
Sustainable Development Goals
42
3.
CTT BUSINESS UNITS
48
3.1
Mail
49
3.2
Express & Parcels
56
3.3
Banco CTT
58
3.4
Financial Services
59
3.5
Future Perspectives
60
4.
PERFORMANCE AND ESG COMMITMENTS
63
4.1
ESG Commitments and Sustainable Development Goals
64
4.2
Economic and Financial Performance
71
4.3
Innovation
78
4.4
Decarbonisation towards Net Zero
89
4.5
People Engagement
106
4.6
Community Engagement
124
4.7
Taxonomy
139
5.
CORPORATE GOVERNANCE
147
6.
PROPOSAL FOR THE APPROPRIATION OF RESULTS
249
7.
CONSOLIDATED AND INDIVIDUAL FINANCIAL STATEMENTS
252
8.
DECLARATION OF CONFORMITY
460
9. REPORTS - AUDIT REPORT, REPORT AND OPINION OF THE AUDIT COMMITTEE
AND INDEPENDENT LIMITED ASSURANCE REPORT
464
10.
INVESTOR SUPPORT
488
11.
WEBSITE
491
ANNEX I - CURRICULA
493
ANNEX II - MANAGEMENT TRANSACTIONS OF CTT SHARES
524
ANNEX III - ESG INDICATORS
547
ANNEX IV - GRI INDEX
555
CONTACTS
568
6
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CTT – Correios de Portugal SA published this content on 16 March 2023 and is solely responsible for the information contained therein. Distributed by Public, unedited and unaltered, on 16 March 2023 18:44:02 UTC.
CTT-Correios de Portugal, S.A. is the Portuguese leader in postal services provision. Net sales break down by activity as follows:
- mail collection and delivery (50.4%): letters, postcards, ads, advertising documents, newspapers, etc.;
- express and parcels transportation and delivery services (40.2%): activity ensured in Portugal, Spain and Mozambique;
- sale of financial products and services (7.2%): public debt certificates, postal saving products, insurance and postal money orders;
- banking and payment services (2.2%): savings accounts, consumer credit (auto loans and credit cards), mortgage loans, off-balance sheet savings. The group also provides payment solutions (Payshop) allowing paying for purchases through the Internet and via certified agents (kiosks, tobacconists, supermarkets, etc.).
Portugal accounts for 69% of net sales.