Insights from the Forrester Wave ™: Customer Journey Orchestration Platforms, Q2 2024
July 09, 2024 at 06:55 pm
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How do you choose the best customer journey orchestration (CJO) platform without spending weeks (or even months) comparing your options?
You rely on a non-biased third party with deep expertise in customer experience research to conduct due diligence for you.
Forrester, a leading industry research and analytics firm, recently evaluated nine CJO platforms based on 30 criteria. The results are in, and we're pleased to share that CSG was named a Leader by Forrester in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024, a report that evaluates essential capabilities the most significant CJO systems offer. Because of the deep research Forrester conducts, the Wave™ serves as a guide to simplify your evaluation process when looking to partner with a CJO platform provider.
For us, being named a Leader signals that our CJO solutions excel in critical areas like real-time data analysis, predictive behavior modeling and journey decisioning, and that they also align with current industry trends. Forrester evaluates not only current capabilities but also strategic vision, facilitating existing and prospective clients' confidence in using Wave report for guidance. This forward-looking perspective helps clients invest in a solution that evolves alongside their needs.
We've pulled the insights from this blog to provide you with key tips to consider when selecting the right platform. Find out why this report is valuable for organizations looking to improve customer experience (CX) and how journey orchestration is the key to success.
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CSG Systems International Inc. published this content on
09 July 2024 and is solely responsible for the information contained therein. Distributed by
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09 July 2024 17:54:09 UTC.
CSG Systems International, Inc. is a software-as-a-service (SaaS) platform company. The Company provides revenue management, digital monetization, customer experience, and payments solutions. It offers integrated real-time revenue management platforms leveraging public cloud, private cloud, or on-premises deployments to optimize and monetize transactions at every stage of the customer lifecycle. Its products are used in the areas of 5G/internet of things (IOT) monetization, financial services, technology, telecom, field service management, operations support systems/business support systems (OSS/BSS), journey orchestration, journey analytics, customer experience, and integrated payments. It offers operational services encompassing infrastructure management, including hardware, application, and environmental management and application configuration management, including configuration development, release, and deployment. It also offers solutions in ACH and credit card processing.