CSG International : Leverage a Hosted Call Center to Optimize Your Business
July 02, 2024 at 04:35 pm
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Consumers expect omnichannel support, meaning they want to reach your organization on their preferred channel-whether that's by phone, social media, email or messenger apps. Hosted Voice over Internet Protocol (VoIP) contact centers can help you meet this consumer demand without hassle or an extravagant upfront investment. Key components include:
Cloud-based infrastructure:Cloud-based centers are solutions hosted in the cloud, offering your organization additional security, scalability and accessibility compared to traditional call center models. Cloud-based infrastructure also means you won't need hardware and premises-based phone center resources.
Virtualized software solutions:Hosted contact center technology eliminates the need for your support agents to be at the same physical location to support customers. With virtualization, agents can work from anywhere with an internet connection. Physical infrastructure and copper wires are no longer required.
Scalable and flexible models:Hosted solutions are more scalable than traditional, on-premise systems. If your business is seasonal, you can seamlessly scale services up or down, adding or removing users to your subscription. With hosted contact centers enabling remote work, you can hire an unlimited number of agents from all over the world.
Hosted contact centers andcloud-based contact centersare slightly different. Hosted contact center solutions can live in a traditional data center or the cloud. Cloud contact centers are exclusively cloud-based.
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CSG Systems International Inc. published this content on
02 July 2024 and is solely responsible for the information contained therein. Distributed by
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02 July 2024 15:34:04 UTC.
CSG Systems International, Inc. is a software-as-a-service (SaaS) platform company. The Company provides revenue management, digital monetization, customer experience, and payments solutions. It offers integrated real-time revenue management platforms leveraging public cloud, private cloud, or on-premises deployments to optimize and monetize transactions at every stage of the customer lifecycle. Its products are used in the areas of 5G/internet of things (IOT) monetization, financial services, technology, telecom, field service management, operations support systems/business support systems (OSS/BSS), journey orchestration, journey analytics, customer experience, and integrated payments. It offers operational services encompassing infrastructure management, including hardware, application, and environmental management and application configuration management, including configuration development, release, and deployment. It also offers solutions in ACH and credit card processing.