Designed as an intuitive, immersive and integrated experience engagement platform for enterprise users, Cognizant WorkNEXT aims to contribute to a new paradigm for work, with generative AI capabilities that power enhanced experiences, improved productivity and reduced operational costs.
Across industries, enterprise employees often rely on non-intuitive support solutions and exhaustive processes in their day-to-day jobs, a reality exacerbated by siloed tools and a lack of organizational and business context. This can lead to employee dissatisfaction, reduced productivity and a negative impact on the end-customer experience. Cognizant WorkNEXT, enhanced with
'When employees are hindered by technology and process-related obstacles in their daily work, it can be much harder for enterprises to deliver on their promises to customers,' said
By combining Cognizant WorkNEXT experience engagement solutions with
'In the race to digitally transform businesses, technology that elevates the employee experience is one of the most important investments an enterprise can make,' said CJ Desai, president and chief operating officer at
Some of the key features of the platform enhancement include pre-configured solutions, a library of reusable generative AI configurations and multi-tool integrations. The enhanced platform is designed to offer clients: Digital and conversational functions: AI-driven conversations offer a human-like interaction experience.
Automated and self-healing capabilities: These features proactively detect and resolve service disruptions, predicting and preventing issues before they arise.
Contextual knowledge and rapid response: By recognizing user conversation patterns, mapping personas, and generating relevant content and knowledge, the platform tailors responses to individual needs.
Ease of adoption and rapid deployment: With built-in learning models and easy integration with existing engagement tools, the platform enables swift deployment and simplifies the adoption process.
The Cognizant WorkNEXT stack is a product of years of Cognizant expertise in consulting, advisory, deployments and managed services across modern workplace services. It is also enriched by Cognizant's experience in AI and automation, enabled by deep partner collaborations in R&D, technology incubation, multi-platform integrations and deployments at scale.
This solution, which Cognizant has already begun to deploy with several clients, builds on Cognizant and
Contact:
Email: benjamin.gorelick@cognizant.com
Email: christina.schneider@cognizant.com
Email: rashmi.vasisht@cognizant.com
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