Energisa Group optimized its customer services with Cisco Unified Contact Center solution. The organization deployed a set of Cisco´s solutions to integrate its communications channels, unifying telephone, e-mail, real-time chat and social networks applications. The technology will improve Energisa´s service capacity, enabling it to deal up to 447,000 calls per month in its distribution units.

The customer service optimization meets Energisa´s structural demands and the distribution centers' current needs. Energisa has installed 286 service positions in its companies around the country: Energisa Borborema, Energisa Minas Gerais, Energisa Nova Friburgo, Energisa Paraíba and Energisa Sergipe. Cisco technology also has brought essential channels convergence to the organization, enabling it to expand its service reach.