MCLEAN, Va., Jan. 19, 2012 /PRNewswire/ --

    --  Fourth quarter loan balances up 4.6 percent from third quarter and up
        7.9 percent from prior year's fourth quarter
    --  Revenue down modestly in fourth quarter due to absence of Q3 finance
        charge and fee reserve release and Q4 impact of UK reserve, revenue up
        modestly excluding these items
    --  Non-interest expense up, driven by increased marketing and operating
        expenses
    --  Continued balance sheet strength; Tier 1 Common Equity Ratio near 10
        percent

Capital One Financial Corporation (NYSE: COF) today announced net income for the fourth quarter of 2011 of $407 million, or $0.88 per diluted common share, compared with net income of $813 million, or $1.77 per diluted common share, for the third quarter of 2011, and net income of $697 million, or $1.52 per diluted common share, for the fourth quarter of 2010. For full year 2011, net income was $3.1 billion, or $6.80 per diluted common share, compared with net income of $2.7 billion, or $6.01 per diluted common share, for 2010.

"In 2011, we made significant investments to restart growth across our lending businesses after a long period of cyclical declines in loan volumes, and we're seeing these investments gain traction," said Richard D. Fairbank, Capital One's Chairman and Chief Executive Officer. "The strong underlying performance of our businesses and the compelling financial and strategic value of our planned acquisitions put us in a position to deliver and sustain shareholder value through growth potential, strong returns, and strong capital generation."

The company expects to close the acquisition of ING Direct in the first quarter and the acquisition of the HSBC US Card business in the second quarter, and expects that the acquisitions will have significant impact on reported results, especially in 2012, from the purchase accounting effects, integration expenses and partial year impacts of these acquisitions.

All comparisons in the following paragraphs are for fourth quarter 2011 compared to third quarter 2011 unless otherwise noted.

Total Company Results

Loan and Deposit Balances

Period-end loan balances increased $5.9 billion to $135.9 billion driven by growth in Domestic Card, Commercial Banking, and Auto Finance. Average loans were up by $2.5 billion, with much of the quarterly balance growth concentrated in the last few weeks of the year.

Period-end total deposits remained flat in the fourth quarter at $128.2 billion. The company expects to close the ING Direct acquisition in the first quarter of 2012 and add approximately $80 billion in deposits. The deposit volume trends in the fourth quarter of 2011 reflect the evolution in the company's deposit strategy in anticipation of the ING Direct acquisition.

Revenues

Total revenue in the fourth quarter of 2011 was $4.1 billion, down $104 million, or 2.5 percent. Revenue in the quarter was negatively impacted by the absence of the third quarter 2011 finance charge and fee reserve (FCFR) release and higher expected expense related to prior sales of payment protection insurance in the UK. In addition, non-interest income was negatively impacted by a representation and warranty expense of $38 million. Excluding the impact of these items, revenue increased about 2.5 percent in the fourth quarter, in line with average loan growth.

Margins

Net interest margin declined 17 basis points in the quarter to 7.22 percent. The margin benefited from a shift from cash to loans and a reduction in funding costs attributed to lower deposit rates. These benefits were more than offset by a decline in loan yields driven largely by one-time effects such as the absence of the FCFR release which benefited third quarter 2011 interest income.

Non-Interest Expense

Non-interest expense for the fourth quarter increased $321 million primarily due to a seasonal ramp in marketing expenses and an increase in operating expenses. The increase in operating expenses includes approximately $90 million in litigation expenses and approximately $40 million in asset write downs and other costs as the company rationalized some facilities and equipment, principally related to acquired bank businesses. Additionally, the company accelerated its build-out of 'top bank' infrastructure, especially in the second half of 2011, to ensure our readiness to execute on attractive acquisition opportunities.

Pre-Provision Income (before tax)

Pre-provision earnings decreased in the quarter as a result of the increase in non-interest expense and the reported decline in revenue.

Provision Expense

Provision expense increased $239 million in the quarter as continued improvement in the outlook for credit performance was more than offset by growth in loan balances and seasonal effects. The charge-off rate increased 17 basis points to 2.69 percent, while the coverage ratio of allowance to loans fell by 16 basis points to 3.13 percent.

Net Income

Net income in the quarter decreased $406 million reflecting the impact of increases in non-interest and provision expense.

Capital Ratios

The company's estimated Tier 1 common equity ratio decreased 30 basis points from September 30, 2011, to 9.7 percent as of December 31, 2011, driven by strong loan growth at the end of the fourth quarter. The Tier 1 common equity ratio increased 90 basis points from last year's rate of 8.8 percent at December 31, 2010. Using known Basel III definitions, our Tier 1 common equity ratio would have been approximately 10 basis points higher at December 31, 2011, or 9.8 percent.

"Significant credit improvement in 2011 led to a sizeable increase in profitability from continuing operations for 2011," said Gary L. Perlin, Capital One's Chief Financial Officer. "Over the course of the year, we generated substantial amounts of capital and expect to generate healthy amounts of capital going forward."

Tier 1 common equity ratio, as used throughout this release, is a non-GAAP financial measure. For additional information, see Table 12 in the Financial Supplement.

Business Segment Results

Credit Card Highlights

Domestic Card reported net income in the fourth quarter of 2011 of $395 million. Total revenue grew 4.7 percent in the fourth quarter of 2011 from the fourth quarter of 2010, driven by growth in loans, strong purchase volumes, and stable margins. The business posted $2.3 billion in net income in 2011, driven by significant credit improvement, the return of modest loan growth, and stable margins.

Domestic Card net charge-off rate increased 15 basis points in the quarter to 4.07 percent, consistent with expected seasonal patterns. Compared with the fourth quarter of 2010, the charge-off rate improved by 321 basis points, resulting from the significant credit improvements experienced in 2011.

Domestic Card loan balances grew $2.8 billion, or 5 percent, in the fourth quarter driven by seasonal spending and balance building on a growing account base. Growth for the year resulted largely from the addition of the Kohl's private label partnership, as well as a return to growth in the company's general purpose card business in the second half of the year. Excluding the expected installment loan run-off, Domestic Card loans grew by $4.7 billion, or 9 percent for the full year.

Purchase volume increased 9.3 percent in the quarter, reflecting continued strong growth in purchase volume across the company's Domestic Card business. Purchase volume grew 17.8 percent from the fourth quarter of 2010, excluding the impact of the Kohl's portfolio.

Commercial Banking Highlights

The Commercial Banking business delivered another quarter of solid profitability and steady loan growth, as deposits and commercial customer relationships continued to grow in the quarter, as well.

The combination of improving credit and growth in loan and deposit volumes drove 2011 net income of $532 million in the Commercial Banking business.

Ending loans were up 5.9 percent from the prior quarter and up 14.3 percent from the fourth quarter of 2010. Growth in loan commitments, an early indicator of future loan growth, was even stronger.

Commercial Banking credit metrics have stabilized and improved over the last six quarters. The charge-off rate for Commercial Banking was 0.63 percent, down 80 basis points from the same quarter last year. Excluding the run-off Small Ticket CRE portfolio, the charge-off rate in the company's core Commercial Lending businesses was 0.47 percent in the quarter, an improvement of 53 basis points from the prior year. Commercial Lending charge-offs were up 19 basis points from the third quarter, driven by a small number of impaired CRE loans related to a single troubled relationship, which the company had reserved for in prior quarters. The slower flow rate into NPL and stable property values are driving lower charge-offs.

Consumer Banking Highlights

The Consumer Banking business delivered net income of $117 million in the fourth quarter of 2011 and $809 million for full year, driven by the strong performance of the Auto Finance business and growth in deposits with improving interest expense rates.

Loan balances were up modestly as strong growth in auto loans was partially offset by expected runoff of the Home Loan portfolio. Auto Finance originations were $3.6 billion, up 5.2 percent from the third quarter and 61.8 percent from the fourth quarter of 2010.

In the Auto Finance business, net charge-off and delinquency rates increased in the quarter, consistent with expected seasonal patterns. However, charge-offs and delinquencies for the year improved 58 basis points and 70 basis points, respectively.

In the Home Loan business, the charge-off rate increased 37 basis points in the quarter but was relatively unchanged compared with the same quarter in 2010, while the delinquency rate increased modestly.

Consumer Banking deposits remained flat in the quarter but grew 6.7 percent in 2011 as the Consumer Banking segment continued to grow retail banking customer relationships.

For more lending information and statistics on the segment results, please refer to the Financial Supplement.

Forward-looking statements

The company cautions that its current expectations in this release dated January 19, 2012 and the company's plans, objectives, expectations and intentions, are forward-looking statements which speak only as of the date hereof. The company does not undertake any obligation to update or revise any of the information contained herein whether as a result of new information, future events or otherwise.

Certain statements in this release are forward-looking statements, including those that discuss, among other things, strategies, goals, outlook or other non-historical matters; projections, revenues, income, returns, expenses, capital measures, accruals for claims in litigation and for other claims against the company, earnings per share or other financial measures for the company; future financial and operating results; the company's plans, objectives, expectations and intentions; the projected impact and benefits of the pending transactions involving the company, HSBC and ING Direct (the "transactions"); and the assumptions that underlie these matters. To the extent that any such information is forward-looking, it is intended to fit within the safe harbor for forward-looking information provided by the Private Securities Litigation Reform Act of 1995. Numerous factors could cause the company's actual results to differ materially from those described in such forward-looking statements, including, among other things: general economic and business conditions in the U.S., the U.K., Canada or the company's local markets, including conditions affecting employment levels, interest rates, consumer income and confidence, spending and savings that may affect consumer bankruptcies, defaults, charge-offs and deposit activity; an increase or decrease in credit losses (including increases due to a worsening of general economic conditions in the credit environment); the possibility that regulatory and other approvals and conditions to either of the transactions are not obtained or satisfied on a timely basis or at all; the possibility that modifications to the terms of either of the transactions may be required in order to obtain or satisfy such approvals or conditions; the possibility that the company will not receive third-party consents necessary to fully realize the anticipated benefits of the transactions; the possibility that the company may not fully realize the projected cost savings and other projected benefits of the transactions; changes in the anticipated timing for closing either of the transactions; difficulties and delays in integrating the assets and businesses acquired in the transactions; business disruption during the pendency of or following the transactions; the inability to sustain revenue and earnings growth; diversion of management time on issues related to the transactions; reputational risks and the reaction of customers and counterparties to the transactions; disruptions relating to the transactions negatively impacting the company's ability to maintain relationships with customers, employees and suppliers; changes in asset quality and credit risk as a result of the transactions; financial, legal, regulatory, tax or accounting changes or actions, including the impact of the Dodd-Frank Wall Street Reform and Consumer Protection Act and the regulations promulgated thereunder; developments, changes or actions relating to any litigation matter involving the company; increases or decreases in interest rates; the company's ability to access the capital markets at attractive rates and terms to capitalize and fund its operations and future growth; the success of the company's marketing efforts in attracting and retaining customers; increases or decreases in the company's aggregate loan balances or the number of customers and the growth rate and composition thereof, including increases or decreases resulting from factors such as shifting product mix, amount of actual marketing expenses the company incurs and attrition of loan balances; the level of future repurchase or indemnification requests the company may receive, the actual future performance of mortgage loans relating to such requests, the success rates of claimants against the company, any developments in litigation and the actual recoveries the company may make on any collateral relating to claims against the company; the amount and rate of deposit growth; changes in the reputation of or expectations regarding the financial services industry or the company with respect to practices, products or financial condition; any significant disruption in the company's operations or technology platform; the company's ability to maintain a compliance infrastructure suitable for its size and complexity; the company's ability to control costs; the amount of, and rate of growth in, the company's expenses as its business develops or changes or as it expands into new market areas; the company's ability to execute on its strategic and operational plans; any significant disruption of, or loss of public confidence in, the United States Mail service affecting the company's response rates and consumer payments; the company's ability to recruit and retain experienced personnel to assist in the management and operations of new products and services; changes in the labor and employment markets; fraud or misconduct by the company's customers, employees or business partners; competition from providers of products and services that compete with the company's businesses; and other risk factors set forth from time to time in reports that the company files with the Securities and Exchange Commission, including, but not limited to, the Annual Report on Form 10-K for the year ended December 31, 2010, and Exhibit 99.5 to the Current Report on Form 8-K filed on July 13, 2011.

About Capital One

Capital One Financial Corporation (www.capitalone.com) is a financial holding company whose subsidiaries, which include Capital One, N.A. and Capital One Bank (USA), N. A., had $128.2 billion in deposits and $206.0 billion in total assets outstanding as of December 31, 2011. Headquartered in McLean, Virginia, Capital One offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Capital One, N.A. has approximately 1,000 branch locations primarily in New York, New Jersey, Texas, Louisiana, Maryland, Virginia and the District of Columbia. A Fortune 500 company, Capital One trades on the New York Stock Exchange under the symbol "COF" and is included in the S&P 100 index.









    Exhibit 99.2
                                                  Capital One Financial Corporation
                                                        Financial Supplement
                                                       Fourth Quarter 2011 (1)
                                                          Table of Contents

                                                                                                                           Page
                                                                                                                           ----
    Capital One Financial Consolidated
      Table   1:     Financial & Statistical Summary - Consolidated                                                           1
      Table   2:     Notes to Consolidated Financial & Statistical Summary (Table 1)                                          2
      Table   3:     Consolidated Statements of Income                                                                        3
      Table   4:     Consolidated Balance Sheets                                                                              4
      Table   5:     Average Balances, Net Interest Income and Net Interest Margin                                            5
      Table   6:     Loan Information and Performance Statistics                                                              6
    Business Segment Detail
      Table   7:     Financial & Statistical Summary - Credit Card Business                                                   7
      Table   8:     Financial & Statistical Summary - Consumer Banking Business                                              8
      Table   9:     Financial & Statistical Summary - Commercial Banking Business                                            9
      Table 10:      Financial & Statistical Summary - Other and Total                                                       10
      Table 11:      Notes to Loan and Business Segment Disclosures (Tables 6 - 10)                                          11
    Other
      Table 12:      Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures                      12



                      The information contained in this Financial Supplement is preliminary and based on data available at
                      the time of the earnings presentation, and investors should refer to our 2011 Annual Report on Form
    (1)               10-K once it is filed with the Securities and Exchange Commission.





    CAPITAL ONE FINANCIAL CORPORATION (COF)
    Table 1:  Financial & Statistical Summary-Consolidated (1)

                                                                     2011       2011      2011
    (Dollars in millions, except per share data and as noted)
     (unaudited)                                                Q4         Q3         Q2
                                                               ---         ---        ---
    Earnings
    --------
    Net interest income                                            $3,182     $3,283    $3,136
    Non-interest income (2) (3)                                       868        871       857
                                                                      ---        ---       ---
    Total revenue (4)                                              $4,050     $4,154    $3,993
    Provision for loan and lease losses                               861        622       343
    Marketing expenses                                                420        312       329
    Operating expenses (5)                                          2,198      1,985     1,926
                                                                    -----      -----     -----
    Income from continuing operations before income taxes            $571     $1,235    $1,395
    Income tax provision                                              160        370       450
                                                                      ---        ---       ---
    Income from continuing operations, net of tax                     411        865       945
    Loss from discontinued operations, net of tax (3)                  (4)       (52)      (34)
                                                                      ---        ---       ---
    Net income                                                       $407       $813      $911
                                                                     ====       ====      ====

    Common Share Statistics
    -----------------------
    Basic EPS:
       Income from continuing operations, net of tax                $0.89      $1.89     $2.07
       Loss from discontinued operations, net of tax                (0.01)     (0.11)    (0.07)
                                                                    -----      -----     -----
       Net income per common share                                  $0.88      $1.78     $2.00
                                                                    =====      =====     =====
    Diluted EPS:
       Income from continuing operations, net of tax                $0.89      $1.88     $2.04
       Loss from discontinued operations, net of tax                (0.01)     (0.11)    (0.07)
                                                                    -----      -----     -----
       Net income per common share                                  $0.88      $1.77     $1.97
                                                                    =====      =====     =====
    Weighted average common shares outstanding (in millions):
       Basic EPS                                                    456.2      456.0     455.6
       Diluted EPS                                                  458.5      460.4     462.2
    Common shares outstanding (period end)                          456.4      456.1     455.8
    Dividends per common share                                      $0.05      $0.05     $0.05
    Tangible book value per common share (period end) (6)           34.26      33.82     32.20
    Stock price per common share (period end)                       42.29      39.63     51.67
    Total market capitalization (period end)                       19,301     18,075    23,551

    Balance Sheet (Period End)
    --------------------------
    Loans held for investment(7)                                 $135,892   $129,952  $128,965
    Interest-earning assets                                       179,817    174,308   174,302
    Total assets                                                  206,019    200,148   199,753
    Tangible assets (8)                                           191,806    185,891   185,715
    Interest-bearing deposits                                     109,945    110,777   109,278
    Total deposits                                                128,226    128,318   126,117
    Borrowings                                                     39,561     34,315    37,735
    Stockholders' equity                                           29,666     29,378    28,681
    Tangible common equity (TCE) (9)                               15,758     15,425    14,675

    Balance Sheet (Quarterly Average Balances)
    ------------------------------------------
    Average loans held for investment (7)                        $131,581   $129,043  $127,916
    Average interest-earning assets                               176,267    177,710   174,143
    Average total assets                                          200,106    201,611   199,229
    Average interest-bearing deposits                             109,914    110,750   109,251
    Average total deposits                                        128,450    128,268   125,834
    Average borrowings                                             34,812     37,366    39,451
    Average stockholders' equity                                   29,698     29,316    28,255

    Performance Metrics
    -------------------
    Net interest income growth (quarter over quarter)                 (3)%         5%        -  %
    Non-interest income growth(quarter over quarter)                    -          2        (9)
    Revenue growth(quarter over quarter)                               (3)         4        (2)
    Revenue margin (10)                                              9.19       9.35      9.17
    Net interest margin (11)                                         7.22       7.39      7.20
    Return on average assets (12)                                    0.82       1.72      1.90
    Return on average equity (13)                                    5.54      11.80     13.38
    Return on average tangible common equity (14)                   10.43      22.58     26.57
    Non-interest expense as a % of average loans held for
     investment (15)                                                 7.96       7.12      7.05
    Efficiency ratio (16)                                           64.64      55.30     56.47
    Effective income tax rate                                        28.0       30.0      32.3
    Full-time equivalent employees (in thousands)                    30.5       29.5      28.2

    Credit Quality Metrics (17)
    ---------------------------
    Allowance for loan and lease losses                            $4,250     $4,280    $4,488
    Allowance as a % of loans held for investment                    3.13%      3.29%     3.48%
    Net charge-offs                                                  $884       $812      $931
    Net charge-off rate (18) (19)                                    2.69%      2.52%     2.91%
    30+ day performing delinquency rate                              3.35       3.13      2.90
    30+ day total delinquency rate (20)                                 -       3.81      3.57

    Capital Ratios
    --------------
    Tier 1 risk-based capital ratio (21)                             12.0%      12.4%     11.8%
    Tier 1 common equity ratio (22)                                   9.7       10.0       9.4
    Total risk-based capital ratio (23)                              14.9       15.4      15.0
    Tangible common equity (TCE) ratio (24)                           8.2        8.3       7.9





    CAPITAL ONE FINANCIAL CORPORATION (COF)
    Table 2:  Notes to Consolidated Financial & Statistical Summary
     (Table 1)

    (1)                         Certain prior period amounts have been reclassified to conform to the current period presentation.

                                 Includes the impact from the change in fair value of retained interests, including interest-only
    (2)                          strips, which totaled $11 million in Q4 2011, $12 million in Q3 2011, and $16 million in Q2 2011.

                                 The mortgage representation and warranty reserve increased to $943 million as of December 31, 2011,
                                 from $892 million as of September 30, 2011. We recorded a provision for repurchase losses of $59
                                 million in Q4 2011, $72 million in Q3 2011, and $37 million in Q2 2011. The majority of the provision
                                 for repurchase losses is generally included in discontinued operations, with the remaining portion
    (3)                          included in non-interest income.

                                 The estimated uncollectible amount of billed finance charges and fees excluded from revenue totaled
                                 $130 million in Q4 2011, $24 million in Q3 2011, and $112 million in Q2 2011. As further discussed in
                                 our September 30, 2011 Form 10-Q, in the third quarter of 2011 we revised the manner in which we
                                 estimate expected recoveries of finance charge and fee amounts previously considered to be
                                 uncollectible. The result of this revision was a reduction of the uncollectible finance charge and fee
                                 reserves by approximately $83 million as of September 30, 2011, which resulted in a corresponding
    (4)                          increase in revenues of $83 million in Q3 2011.

                                 Includes core deposit intangible amortization expense of $40 million in Q4 2011, $42 million in Q3
                                 2011, and $44 million in Q2 2011. Also includes integration costs of $17 million in Q4 2011, $1
    (5)                          million in Q3 2011, and $0 million in Q2 2011.

                                 Tangible book value per common share is a non-GAAP measure calculated based on tangible common equity
                                 divided by common shares outstanding. See "Table 12: Reconciliation of Non-GAAP Measures and
    (6)                          Calculation of Regulatory Capital Measures" for the calculation of tangible common equity.

                                 Results reflect the impact of the April 1, 2011 acquisition of the existing private-label credit card
                                 loan portfolio of Kohl's Department Stores ("Kohl's"), which had an outstanding principal and interest
    (7)                          balance of approximately $3.7 billion at acquisition.

                                 Tangible assets is a non-GAAP measure consisting of total assets less assets from discontinued
                                 operations and intangible assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation
    (8)                          of Regulatory Capital Measures" for the calculation of this measure.

                                 Tangible common equity is a non-GAAP measure consisting of total stockholders' equity less intangible
                                 assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital
    (9)                          Measures" for the calculation of this measure.

                                 Calculated based on annualized total revenue for the period divided by average interest-earning assets
                          (10)   for the period.

                                 Calculated based on annualized net interest income for the period divided by average interest-earning
                          (11)   assets for the period.

                                 Calculated based on annualized income from continuing operations, net of tax, for the period divided by
                          (12)   average total assets for the period.

                                 Calculated based on annualized income from continuing operations, net of tax, for the period divided by
                          (13)   average stockholders' equity for the period.

                                 Calculated based on annualized income from continuing operations, net of tax, for the period divided by
                          (14)   average tangible common equity for the period.

                                 Calculated based on annualized non-interest expense for the period divided by average loans held for
                          (15)   investment for the period.

                          (16)  Calculated based on non-interest expense for the period divided by total revenue for the period.

                                 Purchased credit impaired ("PCI") loans acquired as part of the Chevy Chase Bank ("CCB") acquisition
                                 are included in the denominator used in calculating the credit quality metrics presented in Table 1.
                                 These metrics excluding the impact of loans acquired from CCB from the denominator are presented
    (17)                         below:

                                                                                 2011            2011            2011
      (Dollars in millions) (unaudited)                                         Q4             Q3               Q2
    ---------------------------------                                          ---             ---             ---
      CCB period-end acquired loan portfolio                                   $4,689          $4,873          $5,181
      CCB average acquired loan portfolio                                       4,781           4,998           5,112
      Allowance as a % of loans held for investment, excluding CCB loans         3.22%           3.40%           3.62%
      Net charge-off rate, excluding CCB loans                                   2.79            2.62            3.03
      30+ day performing delinquency rate, excluding CCB loans                   3.47            3.25            3.02

                                 In accordance with our loss-sharing agreement with Kohl's, charge-offs for the portfolio are reported
                                 net of any reimbursement of credit losses from Kohl's, which has the impact of lowering the overall
    (18)                         charge-off rate.

                                 Calculated based on annualized net charge-offs for the period divided by average loans held for
                          (19)   investment for the period.

                                 The 30+ day total delinquency rate as of the end of Q4 2011 will be provided in the 2011 Annual Report
                          (20)   on Form 10-K.

                                 Tier 1 risk-based capital ratio is a regulatory capital measure calculated based on Tier 1 capital
                                 divided by risk-weighted assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation
    (21)                         of Regulatory Capital Measures" for the calculation of this ratio.

                                 Tier 1 common equity ratio is a non-GAAP measure calculated based on Tier 1 common equity divided by
                                 risk-weighted assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation of
    (22)                         Regulatory Capital Measures" for the calculation of this ratio and non-GAAP reconciliation.
                             .
                                 Total risk-based capital ratio is a regulatory capital measure calculated based on total risk-based
                                 capital divided by risk-weighted assets. See "Table 12: Reconciliation of Non-GAAP Measures and
    (23)                         Calculation of Regulatory Capital Measures" for the calculation of this ratio.

                                 Tangible common equity ratio ("TCE ratio") is a non-GAAP measure calculated based on tangible common
                                 equity divided by tangible assets. See "Table 12: Reconciliation of Non-GAAP Measures and Calculation
    (24)                         of Regulatory Capital Measures" for the calculation of this ratio and non-GAAP reconciliation.





    CAPITAL ONE FINANCIAL CORPORATION (COF)
    Table 3:  Consolidated Statements of Income

                                                                                                Year Ended
                                                                                                ----------
                                                                                      December
                                                               2011        2011       2010                31,      December 31,
                                                 Q4         Q3          Q4                 2011               2010
                                                ---        ---          ---                ----               ----
    (Dollars in
     millions, except
     per share data)
     (unaudited)
    ---------------------

    Interest income:
    Loans held for
     investment,
     including past-
     due fees                                     $3,440    $3,550       $3,352       $13,774            $13,934
    Investment
     securities                                      244       264          305         1,137              1,342
    Cash equivalents
     and other                                        17        21           17            76                 77
                                                     ---       ---          ---           ---                ---
                       Total interest
                       income                      3,701     3,835        3,674        14,987             15,353


    Interest expense:
    Deposits                                         264       294          340         1,187              1,465
    Securitized debt
     obligations                                      80        89          165           422                809
    Senior and
     subordinated notes                               89        84           65           300                276
    Other borrowings                                  86        85           81           337                346
                                                     ---       ---          ---           ---                ---
                       Total interest
                       expense                       519       552          651         2,246              2,896


    Net interest income                            3,182     3,283        3,023        12,741             12,457
    Provision for loan
     and lease losses                                861       622          838         2,360              3,907
                                                     ---       ---          ---         -----              -----
    Net interest income
     after provision
     for loan and lease
     losses                                        2,321     2,661        2,185        10,381              8,550
                                                   -----     -----        -----        ------              -----

    Non-interest
     income:
    Servicing and
     securitizations                                   9        12           10            44                  7
    Service charges and
     other customer-
     related fees                                    452       542          496         1,979              2,073
    Interchange fees,
     net                                             346       321          349         1,318              1,340
    Net other-than-
     temporary
     impairment losses
     recognized in
     earnings                                      (6)    (6)       (3)          (21)     (65)
    Other                                             67         2           87           218                359
                                                     ---       ---          ---           ---                ---
                       Total non-
                       interest income               868       871          939         3,538              3,714


    Non-interest
     expense:
    Salaries and
     associate benefits                              817       750          657         3,023              2,594
    Marketing                                        420       312          308         1,337                958
    Communications and
     data processing                                 177       178          181           681                693
    Supplies and
     equipment                                       137       143          139           539                520
    Occupancy                                        131       122          115           490                486
    Other                                            936       792          691         3,262              2,683
                                                     ---       ---          ---         -----              -----
                       Total non-
                       interest expense            2,618     2,297        2,091         9,332              7,934

    Income from
     continuing
     operations before
     income taxes                                    571     1,235        1,033         4,587              4,330
    Income tax
     provision                                       160       370          332         1,334              1,280
                                                     ---       ---          ---         -----              -----
    Income from
     continuing
     operations, net of
     tax                                             411       865          701         3,253              3,050
    Loss from
     discontinued
     operations, net of
     tax                                              (4)      (52)          (4)         (106)              (307)
                                                     ---       ---          ---          ----               ----
    Net income                                      $407      $813         $697        $3,147             $2,743
                                                    ====      ====         ====        ======             ======

    Basic earnings per
     common share:
      Income from
       continuing
       operations                                  $0.89     $1.89        $1.55         $7.08              $6.74
      Loss from
       discontinued
       operations                                  (0.01)    (0.11)       (0.01)        (0.23)             (0.67)
                                                   -----     -----        -----         -----              -----
      Net income per
       basic common share                          $0.88     $1.78        $1.54         $6.85              $6.07
                                                   =====     =====        =====         =====              =====

    Diluted earnings
     per common share:
      Income from
       continuing
       operations                                  $0.89     $1.88        $1.53         $7.03              $6.68
      Loss from
       discontinued
       operations                                  (0.01)    (0.11)       (0.01)        (0.23)             (0.67)
                                                   -----     -----        -----         -----              -----
      Net income per
       diluted common
       share                                       $0.88     $1.77        $1.52         $6.80              $6.01
                                                   =====     =====        =====         =====              =====

    Weighted average
     common shares
     outstanding (in
     millions):
       Basic EPS                                   456.2     456.0        452.7         455.5              452.1
       Diluted EPS                                 458.5     460.4        457.2         459.1              456.4

    Dividends paid per
     common share                                  $0.05     $0.05        $0.05         $0.20              $0.20





    CAPITAL ONE FINANCIAL CORPORATION (COF)
    Table 4:  Consolidated Balance Sheets


                                                                              December 31,  September  30,  December 31,
    (Dollars in millions)(unaudited)                                                   2011            2011          2010
    --------------------------------                                                   ----            ----          ----

    Assets:
    Cash and due from banks                                                          $2,097          $1,794        $2,067
    Interest-bearing deposits with banks                                            3,399           3,238         2,776
    Federal funds sold and securities purchased under
     agreements to resell                                                             342           1,326           406
                                                                                      ---           -----           ---
                 Cash and cash equivalents                                          5,838           6,358         5,249
    Restricted cash for securitization investors                                      791             984         1,602
    Securities available for sale, at fair value                                   38,759          38,400        41,537
    Loans held for investment:
                 Unsecuritized loans held for investment, at amortized cost        88,242          83,010        71,921
                 Restricted loans for securitization investors                     47,650          46,942        54,026

                 Total loans held for investment                                  135,892         129,952       125,947
                     Less: Allowance for loan and lease losses                     (4,250)         (4,280)       (5,628)

                 Net loans held for investment                                    131,642         125,672       120,319
    Loans held for sale, at lower-of-cost-or-fair-value                               201             312           228
    Accounts receivable from securitizations                                           94             101           118
    Premises and equipment, net                                                     2,748           2,785         2,749
    Interest receivable                                                             1,029             958         1,070
    Goodwill                                                                       13,592          13,593        13,591
    Other                                                                          11,325          10,985        11,040
                                                                                   ------          ------        ------
                 Total assets                                                    $206,019        $200,148      $197,503



    Liabilities:
    Interest payable                                                                 $466            $401          $488
    Customer deposits:
                 Non-interest bearing deposits                                     18,281          17,541        15,048
                 Interest-bearing deposits                                        109,945         110,777       107,162

                 Total customer deposits                                          128,226         128,318       122,210
    Securitized debt obligations                                                   16,527          17,120        26,915
    Other debt:
                  Federal funds purchased and securities loaned or sold under
                  agreements to repurchase                                          1,464           1,441         1,517
                 Senior and subordinated notes                                     11,034          11,051         8,650
                 Other borrowings                                                  10,536           4,703         4,714

                 Total other debt                                                  23,034          17,195        14,881
    Other liabilities                                                               8,100           7,736         6,468
                                                                                    -----           -----         -----
                 Total liabilities                                                176,353         170,770       170,962


    Stockholders' equity:
    Common stock                                                                        5               5             5
    Paid-in capital, net                                                           19,274          19,234        19,084
    Retained earnings and accumulated other comprehensive
     income                                                                        13,631          13,382        10,654
    Less:  Treasury stock, at cost                                                 (3,244)         (3,243)       (3,202)
                                                                                   ------          ------        ------
                 Total stockholders' equity                                        29,666          29,378        26,541

                 Total liabilities and stockholders' equity                      $206,019        $200,148      $197,503




    CAPITAL ONE FINANCIAL CORPORATION (COF)
     Table 5:  Average Balances, Net Interest Income and Net Interest Margin


                                                                            2011 Q4                     2011 Q3                        2010 Q4
                                                                            -------                     -------                        -------
                                                                              Interest                      Interest                         Interest
                                                               Average        Income/  Yield/  Average       Income/  Yield/  Average        Income/  Yield/
    (Dollars in millions)(unaudited)                           Balance        Expense   Rate   Balance       Expense  Rate    Balance       Expense    Rate
    --------------------------------                           -------        -------   ----   -------       -------  ----    -------       -------    ----
    Interest-earning assets:
      Loans held for investment                                $131,581         $3,440  10.46% $129,043        $3,550  11.00% $125,441         $3,352   10.69%
      Investment securities                                      39,005            244   2.50    37,189           264   2.84    41,004            305    2.98
      Cash equivalents and other                                  5,681             17   1.20    11,478            21   0.73     7,547             17    0.90
                                                                  -----            ---   ----    ------           ---   ----     -----            ---    ----
    Total interest-earning assets                              $176,267         $3,701   8.40% $177,710        $3,835   8.63% $173,992         $3,674    8.45%
                                                               --------         ------   ----  --------        ------   ----  --------         ------    ----

    Interest-bearing liabilities:
      Interest-bearing deposits
        NOW accounts                                            $13,700            $12   0.35%  $12,602            $9   0.29%  $12,918             $8    0.25%
        Money market deposit accounts                            47,167             87   0.74    47,483           100   0.84    43,822            110    1.00
        Savings accounts                                         31,422             47   0.60    30,944            56   0.72    25,121             54    0.86
        Other consumer time deposits                             12,264             77   2.51    13,530            84   2.48    16,941            112    2.64
        Public fund CD's of $100,000 or more                         84              1   4.76        92             1   4.35       204              1    1.96
        CD's of $100,000 or more                                  4,748             39   3.29     5,407            43   3.18     6,696             54    3.23
        Foreign time deposits                                       529              1   0.76       692             1   0.58       895              1    0.45
                                                                    ---            ---   ----       ---           ---   ----       ---            ---    ----
      Total interest-bearing deposits                          $109,914           $264   0.96% $110,750          $294   1.06% $106,597           $340    1.28%
      Securitized debt obligations                               16,780             80   1.91    18,478            89   1.93    27,708            165    2.38
      Senior and subordinated notes                              10,237             89   3.48    10,519            84   3.19     8,096             65    3.21
      Other borrowings                                            7,794             86   4.41     8,369            85   4.06     6,624             81    4.89
                                                                  -----            ---   ----     -----           ---   ----     -----            ---    ----
    Total interest-bearing liabilities                         $144,725           $519   1.43% $148,116          $552   1.49% $149,025           $651    1.75%
                                                               --------           ----   ----  --------          ----   ----  --------           ----    ----

    Net interest income/spread                                                  $3,182   6.97%                 $3,283   7.14%                  $3,023    6.70%
                                                                                ======                         ======                          ======

    Impact of non-interest bearing
     funding                                                                             0.25%                          0.25%                            0.25%
    Net interest margin                                                                  7.22%                          7.39%                            6.95%
                                                                                         ====                           ====                             ====





    CAPITAL ONE FINANCIAL CORPORATION
     (COF)
    Table 6: Loan Information and
     Performance Statistics (1)

                                                 2011       2011       2011
    (Dollars in millions)(unaudited)        Q4         Q3          Q2
    --------------------------------       ---         ---        ---
    Period-end loans held for investment
    ------------------------------------
    Credit card:
       Domestic credit card (2)               $56,609    $53,820    $53,994
       International credit card                8,466      8,210      8,711
          Total credit card                    65,075     62,030     62,705
                                               ------     ------     ------
    Consumer banking:
       Automobile                              21,779     20,422     19,223
       Home loan                               10,433     10,916     11,323
       Retail banking                           4,103      4,014      4,046
          Total consumer banking               36,315     35,352     34,592
                                               ------     ------     ------
    Commercial banking:
       Commercial and multifamily real
        estate                                 15,410     14,389     14,035
       Middle market                           12,684     11,924     11,404
       Specialty lending                        4,404      4,221      4,122
                                                -----      -----      -----
          Total commercial lending             32,498     30,534     29,561
       Small-ticket commercial real estate      1,503      1,571      1,642
                                                -----      -----      -----
          Total commercial banking             34,001     32,105     31,203
                                               ------     ------     ------
    Other loans(3)                                501        465        465
         Total                               $135,892   $129,952   $128,965
                                             ========   ========   ========

    Average loans held for investment
    ---------------------------------
    Credit card:
       Domestic credit card (2)               $54,403    $53,668    $53,868
       International credit card                8,361      8,703      8,823
          Total credit card                    62,764     62,371     62,691
                                               ------     ------     ------
    Consumer banking:
       Automobile                              21,101     19,757     18,753
       Home loan                               10,683     11,126     11,534
       Retail banking                           4,007      3,979      4,154
          Total consumer banking               35,791     34,862     34,441
                                               ------     ------     ------
    Commercial banking:
       Commercial and multifamily real
        estate                                 14,628     14,021     13,597
       Middle market                           12,068     11,572     10,979
       Specialty lending                        4,308      4,154      4,014
                                                -----      -----      -----
          Total commercial lending             31,004     29,747     28,590
       Small-ticket commercial real estate      1,547      1,598      1,726
                                                -----      -----      -----
          Total commercial banking             32,551     31,345     30,316
                                               ------     ------     ------
    Other loans (3)                               475        465        468
                                                  ---        ---        ---
          Total                              $131,581   $129,043   $127,916
                                             ========   ========   ========

    Net charge-off rates
    --------------------
    Credit card:
       Domestic credit card (4)                  4.07%      3.92%      4.74%
       International credit card                 5.77       6.15       7.02
          Total credit card                      4.30%      4.23%      5.06%
                                                 ----       ----       ----
    Consumer banking:
       Automobile                                2.07%      1.69%      1.11%
       Home loan (5)                             0.90       0.53       0.60
       Retail banking (5)                        1.44       1.67       1.73
          Total consumer banking (5)             1.65%      1.32%      1.01%
                                                 ----       ----       ----
    Commercial banking:
       Commercial and multifamily real
        estate (5)                               0.76%      0.12%      0.39%
       Middle market (5)                         0.20       0.41       0.13
       Specialty lending                         0.24       0.44       0.47
                                                 ----       ----       ----
          Total commercial lending (5)           0.47%      0.28%      0.30%
       Small-ticket commercial real estate       3.73       2.19       3.77
                                                 ----       ----       ----
          Total commercial banking (5)           0.63%      0.37%      0.50%
                                                 ----       ----       ----
    Other loans                                  9.29%      6.38%     10.57%
                                                 ----       ----      -----
          Total                                  2.69%      2.52%      2.91%
                                                 ====       ====       ====

    30+ day performing delinquency rates
    ------------------------------------
    Credit card:
       Domestic credit card                      3.66%      3.65%      3.33%
       International credit card                 5.18       5.35       5.30
          Total credit card                      3.86%      3.87%      3.60%
                                                 ----       ----       ----
    Consumer banking:
       Automobile                                6.88%      6.34%      6.09%
       Home loan (5)                             0.89       0.78       0.70
       Retail banking (5)                        0.83       0.89       0.76
          Total consumer banking (5)             4.47%      4.01%      3.70%
                                                 ----       ----       ----

    Nonperforming asset rates (6) (7)
    ---------------------------------
    Consumer banking:
       Automobile                                0.58%      0.53%      0.49%
       Home loan (5)                             4.58       4.74       4.40
       Retail banking (5)                        2.50       2.37       2.45
          Total consumer banking (5)             1.94%      2.04%      2.00%
                                                 ----       ----       ----
    Commercial banking:
       Commercial and multifamily real
        estate (5)                               1.43%      2.16%      2.35%
       Middle market(5)                          0.82       1.04       1.19
       Specialty lending                         0.75       0.87       0.95
                                                 ----       ----       ----
          Total commercial lending (5)           1.10%      1.54%      1.71%
       Small-ticket commercial real estate       2.86       1.58       0.75
                                                 ----       ----       ----
          Total commercial banking (5)           1.17%      1.55%      1.66%
                                                 ----       ----       ----





    CAPITAL ONE FINANCIAL
     CORPORATION (COF)
    Table 7:  Financial & Statistical Summary
     --Credit Card Business

                                                    2011       2011       2011
    (Dollars in millions)
     (unaudited)                               Q4          Q3         Q2
    ---------------------                     ---         ---        ---
    Credit Card
    -----------
    Earnings:
      Interest income                             $2,253     $2,354     $2,209
      Interest expense                               304        312        319
                                                     ---        ---        ---
      Net interest income                          1,949      2,042      1,890
      Non-interest income                            638        678        619
                                                     ---        ---        ---
      Total revenue                                2,587      2,720      2,509
      Provision for loan and
       lease losses                                  600        511        309
      Non-interest expense                         1,431      1,188      1,238
                                                   -----      -----      -----
      Income from continuing
       operations before taxes                       556      1,021        962
      Income tax provision                           203        358        344
                                                     ---        ---        ---
      Income from continuing
       operations, net of tax                       $353       $663       $618
                                                    ====       ====       ====

    Selected metrics:
      Period-end loans held
       for investment                            $65,075    $62,030    $62,705
      Average loans held for
       investment                                 62,764     62,371     62,691
      Average yield on loans
       held for investment                         14.12%     14.84%     13.83%
      Revenue margin                               16.49      17.44      16.01
      Net charge-off rate                           4.30       4.23       5.06
      30+ day total delinquency
       rate (8)                                     3.86       3.87       3.60
      Purchase volume (9)                        $38,179    $34,918    $34,226

    Domestic Card
    -------------
    Earnings:
      Interest income                             $1,940     $1,992     $1,852
      Interest expense                               234        239        245
                                                     ---        ---        ---
      Net interest income                          1,706      1,753      1,607
      Non-interest income                            613        588        584
                                                     ---        ---        ---
      Total revenue                                2,319      2,341      2,191
      Provision for loan and
       lease losses                                  519        381        187
      Non-interest expense                         1,183        972      1,008
                                                   -----        ---      -----
      Income from continuing
       operations before taxes                       617        988        996
      Income tax provision                           222        351        354
                                                     ---        ---        ---
      Income from continuing
       operations, net of tax                       $395       $637       $642
                                                    ====       ====       ====

    Selected metrics:
      Period-end loans held
       for investment                            $56,609    $53,820    $53,994
      Average loans held for
       investment                                 54,403     53,668     53,868
      Average yield on loans
       held for investment                         14.05%     14.62%     13.52%
      Revenue margin                               17.05      17.45      16.27
      Net charge-off rate (4)                       4.07       3.92       4.74
      30+ day total delinquency
       rate (8)                                     3.66       3.65       3.33
      Purchase volume (9)                        $34,586    $31,686    $31,070

    International Card
    ------------------
    Earnings:
      Interest income                               $313       $362       $357
      Interest expense                                70         73         74
                                                     ---        ---        ---
      Net interest income                            243        289        283
      Non-interest income                             25         90         35
                                                     ---        ---        ---
      Total revenue                                  268        379        318
      Provision for loan and
       lease losses                                   81        130        122
      Non-interest expense                           248        216        230
                                                     ---        ---        ---
      Income (loss) from
       continuing operations
       before taxes                                  (61)        33        (34)
      Income tax provision
       (benefit)                                     (19)         7        (10)
                                                     ---        ---        ---
      Income (loss) from
       continuing operations,
       net of tax                                   $(42)       $26       $(24)
                                                    ====        ===       ====

    Selected metrics:
      Period-end loans held
       for investment                             $8,466     $8,210     $8,711
      Average loans held for
       investment                                  8,361      8,703      8,823
      Average yield on loans
       held for investment                         14.57%     16.24%     15.77%
      Revenue margin                               12.82      17.42      14.42
      Net charge-off rate                           5.77       6.15       7.02
      30+ day total delinquency
       rate (8)                                     5.18       5.35       5.30
      Purchase volume (9)                         $3,593     $3,232     $3,156





    CAPITAL ONE FINANCIAL CORPORATION (COF)
    Table 8:  Financial & Statistical
     Summary --Consumer Banking Business

                                                    2011       2011      2011
    (Dollars in millions) (unaudited)           Q4        Q3         Q2
    ---------------------------------          ---        ---        ---
    Consumer Banking
    ----------------
    Earnings:
      Interest income                             $1,521     $1,546    $1,517
      Interest expense                               416        449       466
                                                     ---        ---       ---
      Net interest income                          1,105      1,097     1,051
      Non-interest income                            152        188       194
                                                     ---        ---       ---
      Total revenue                                1,257      1,285     1,245
      Provision for loan and lease losses            180        136        41
      Non-interest expense                           893        853       758
                                                     ---        ---       ---
      Income from continuing operations before
       taxes                                         184        296       446
      Income tax provision                            67        106       159
                                                     ---        ---       ---
      Income from continuing operations, net
       of tax                                       $117       $190      $287
                                                    ====       ====      ====

    Selected metrics:
      Period-end loans held for investment       $36,315    $35,352   $34,592
      Average loans held for investment           35,791     34,862    34,441
      Average yield on loans held for
       investment                                   9.46%      9.83%     9.51%
      Auto loan originations                      $3,586     $3,409    $2,910
      Period-end deposits                         88,540     88,589    87,282
      Average deposits                            88,390     88,266    86,926
      Deposit interest expense rate                 0.84%      0.95%     1.00%
      Core deposit intangible amortization           $31        $32       $34
      Net charge-off rate (5)                       1.65%      1.32%     1.01%
      Nonperforming loans as a percentage of
       loans held for investment (5) (6)            1.79       1.88      1.83
      Nonperforming asset rate (5) (6)              1.94       2.04      2.00
      30+ day performing delinquency rate (5)
       (6)                                          4.47       4.01      3.70
      Period-end loans serviced for others       $17,998    $18,624   $19,226





    CAPITAL ONE FINANCIAL CORPORATION
     (COF)
    Table 9:  Financial & Statistical
     Summary --Commercial Banking
     Business

                                                  2011       2011      2011
    (Dollars in millions) (unaudited)        Q4          Q3        Q2
                                             ---        ---        ---
    Commercial Banking
    ------------------
    Earnings:
      Interest income                             $547       $533      $523
      Interest expense                             177        180       190
                                                   ---        ---       ---
      Net interest income                          370        353       333
      Non-interest income                           75         62        62
                                                   ---        ---       ---
      Total revenue                                445        415       395
      Provision for loan and lease losses           74        (10)      (18)
      Non-interest expense                         220        200       192
                                                   ---        ---       ---
      Income from continuing operations
       before taxes                                151        225       221
      Income tax provision                          54         80        79
                                                   ---        ---       ---
      Income from continuing operations, net
       of tax                                      $97       $145      $142
                                                   ===       ====      ====

    Selected metrics:
      Period-end loans held for investment     $34,001    $32,105   $31,203
      Average loans held for investment         32,551     31,345    30,316
      Average yield on loans held for
       investment                                 4.68%      4.69%     4.74%
      Period-end deposits                      $26,532    $25,282   $24,304
      Average deposits                          26,034     25,227    24,282
      Deposit interest expense rate               0.42%      0.48%     0.52%
      Core deposit intangible amortization          $9        $10       $10
      Net charge-off rate (5)                     0.63%      0.37%     0.50%
      Nonperforming loans as a percentage of
       loans held for investment (5)              1.09       1.43      1.54
      Nonperforming asset rate (5)                1.17       1.55      1.66

    Risk category: (10)
      Noncriticized                            $31,306    $29,374   $28,459
      Criticized performing                      1,843      1,781     1,765
      Criticized nonperforming                     371        459       481
                                                   ---        ---       ---
      Total non-PCI loans                       33,520     31,614    30,705
      Total PCI loans                              481        491       498
      Total                                    $34,001    $32,105   $31,203
                                               =======    =======   =======

      % of period-end held for investment
       commercial loans:
      Noncriticized                              92.07%     91.49%    91.21%
      Criticized performing                       5.42       5.55      5.66
      Criticized nonperforming                    1.09       1.43      1.54
                                                  ----       ----      ----
      Total non-PCI loans                        98.59      98.47     98.40
      Total PCI loans                             1.41       1.53      1.60
      Total                                     100.00%    100.00%   100.00%
                                                ======     ======    ======





    CAPITAL ONE FINANCIAL
     CORPORATION (COF)
    Table 10:  Financial & Statistical Summary
     -- Other and Total

                                                    2011       2011      2011
    (Dollars in millions)
     (unaudited)                                Q4         Q3        Q2
    ---------------------                      ---        ---        ---
    Other
    -----
    Earnings:
      Interest income                              $(620)     $(598)    $(550)
      Interest expense                              (378)      (389)     (412)
                                                    ----       ----      ----
      Net interest expense                          (242)      (209)     (138)
      Non-interest income
       (expense)                                       3        (57)      (18)
                                                     ---        ---       ---
      Total revenue                                 (239)      (266)     (156)
      Provision for loan and lease
       losses                                          7        (15)       11
      Non-interest expense                            74         56        67
                                                     ---        ---       ---
      Loss from continuing
       operations before taxes                      (320)      (307)     (234)
      Income tax benefit                            (164)      (174)     (132)
                                                    ----       ----      ----
      Income (loss) from
       continuing operations, net
       of tax                                      $(156)     $(133)    $(102)
                                                   =====      =====     =====

    Selected metrics:
      Period-end loans held for
       investment (4)                               $501       $465      $465
      Average loans held for
       investment (4)                                475        465       468
      Period-end deposits                         13,154     14,447    14,531
      Average deposits                            14,026     14,775    14,626


    Total
    -----
    Earnings:
      Interest income                             $3,701     $3,835    $3,699
      Interest expense                               519        552       563
                                                     ---        ---       ---
      Net interest income                          3,182      3,283     3,136
      Non-interest income                            868        871       857
                                                     ---        ---       ---
      Total revenue                                4,050      4,154     3,993
      Provision for loan and lease
       losses                                        861        622       343
      Non-interest expense                         2,618      2,297     2,255
                                                   -----      -----     -----
      Income from continuing
       operations before taxes                       571      1,235     1,395
      Income tax provision                           160        370       450
      Income from continuing
       operations, net of tax                       $411       $865      $945
                                                    ====       ====      ====

    Selected metrics:
        Period-end loans held for
         investment                             $135,892   $129,952  $128,965
        Average loans held for
         investment                              131,581    129,043   127,916
        Period-end deposits                      128,226    128,318   126,117
        Average deposits                         128,450    128,268   125,834





    CAPITAL ONE FINANCIAL CORPORATION (COF)
    Table 11:  Notes to Loan and Business Segment Disclosures (Tables 6 - 10)

    (1)                                                                   Certain prior period amounts have been reclassified to conform to the current period presentation.

                                                                           Results reflect the impact of the April 1, 2011 acquisition of the existing private-label credit card
                                                                           loan portfolio of Kohl's, which had an outstanding principal and interest balance of approximately $3.7
    (2)                                                                    billion at acquisition.

                                                                           Other loans held for investment includes unamortized premiums and discounts on loans acquired as part of
    (3)                                                                    the North Fork and Hibernia acquisitions.

                                                                           In accordance with our loss-sharing agreement with Kohl's, charge-offs for the portfolio are reported
                                                                           net of any reimbursement of credit losses from Kohl's, which has the impact of lowering the overall
    (4)                                                                    Domestic Card charge-off rate.

                                                                           PCI loans acquired as part of the CCB acquisition are included in the denominator used in calculating the
                                                                           credit quality ratios presented in Tables 6-10. These metrics excluding the impact of loans acquired from
    (5)                                                                    CCB from the denominator are presented below:

                                                                                2011             2011             2011
      (Dollars in millions) (unaudited)                                       Q4               Q3               Q2
      ---------------------------------                                       ---             ---               ---
      CCB period end acquired loan portfolio                                  $4,689           $4,873           $5,181
      CCB average acquired loan portfolio                                      4,781            4,998            5,112

      Net charge-off rates:
        Consumer banking:
           Home loan                                                            1.48%            0.87%            0.98%
           Retail banking                                                       1.46             1.69             1.76
                                                                                ----             ----             ----
               Total consumer banking                                           1.87%            1.51%            1.17%
                                                                                ----             ----             ----

        Commercial banking:
           Commercial and multifamily real estate                               0.77%            0.12%            0.40%
           Middle market                                                        0.21             0.42             0.13
                                                                                ----             ----             ----
               Total commercial lending                                         0.48             0.28             0.31
                                                                                ----             ----             ----
               Total commercial banking                                         0.64%            0.38%            0.51%
                                                                                ----             ----             ----

      30+ day performing delinquency rates:
        Consumer banking:
           Home loan                                                            1.47%            1.28%            1.18%
           Retail banking                                                       0.84             0.90             0.77
                                                                                ----             ----             ----
               Total consumer banking                                           5.06%            4.57%            4.29%
                                                                                ----             ----             ----

      Nonperforming asset rates:
        Consumer banking:
           Home loan                                                            7.55%            7.80%            7.38%
           Retail banking                                                       2.52             2.40             2.48
                                                                                ----             ----             ----
               Total consumer banking                                           2.20%            2.33%            2.32%
                                                                                ----             ----             ----

        Commercial banking:
           Commercial and multifamily real estate                               1.44%            2.18%            2.39%
           Middle market                                                        0.84             1.07             1.22
                                                                                ----             ----
               Total commercial lending                                         1.11             1.57             1.73
                                                                                ----             ----             ----
               Total commercial banking                                         1.19%            1.57%            1.68%
                                                                                ----             ----             ----

      Nonperforming loans as a percentage of period-end loans held for
       investment:
        Consumer banking                                                        2.03%            2.15%            2.12%
        Commercial banking                                                      1.11             1.45             1.56

                                                                           Nonperforming assets consist of nonperforming loans and real estate owned ("REO") and foreclosed assets.
                                                                           The nonperforming asset ratios are calculated based on nonperforming assets for each category divided by
                                                                           the combined period-end total of loans held for investment, REO and foreclosed assets for each
    (6)                                                                    respective category.

                                                                           As permitted by regulatory guidance, our policy is generally to exempt delinquent credit card loans from
                                                                           being classified as nonperforming. We continue to accrue finance charges and fees on credit card loans
                                                                           until the loan is charged off, typically when the account becomes 180 days past due. Billed finance
    (7)                                                                    charges and fees considered uncollectible are not recognized in income.

                                                                           In the third quarter of 2011, we revised the manner in which we estimate expected recoveries of finance
                                                                           charge and fee amounts previously considered to be uncollectible. This revision resulted in an increase
                                                                           of 11 basis points in the 30+ day delinquency rate for Domestic Card. For International Card, the change
    (8)                                                                    did not have a significant impact on the 30+ day delinquency rate.

    (9)                                                                   Includes credit card purchase transactions net of returns. Excludes cash advance transactions.

                                                                           Criticized exposures correspond to the "Special Mention," "Substandard" and "Doubtful" asset categories
    (10)                                                                   defined by bank regulatory authorities.




    CAPITAL ONE FINANCIAL CORPORATION (COF)
    Table 12: Reconciliation of Non-GAAP Measures and Calculation of Regulatory Capital Measures

    In addition to disclosing required regulatory capital measures, we also report certain non-GAAP
     capital measures that management uses in assessing its capital adequacy. These non-GAAP measures
     include average tangible common equity, tangible common equity ("TCE"), TCE ratio, Tier 1 common
     equity and Tier 1 common equity ratio. The table below provides the details of the calculation of
     each of these measures. While these non-GAAP capital measures are widely used by investors,
     analysts and bank regulatory agencies to assess the capital position of financial services
     companies, they may not be comparable to similarly titled measures reported by other companies.

                                                                                     2011                  2011          2011

    (Dollars in millions)(unaudited)                                               Q4                    Q3       Q2
    --------------------------------                                              ---                   ---      ---
    Average Equity to Non-GAAP Average Tangible
     Common Equity
    -------------------------------------------
    Average total stockholders' equity                                            $29,698               $29,316       $28,255
    Less:  Average intangible assets(1)                                           (13,935)              (13,990)     (14,025)
    Average tangible common equity                                                $15,763               $15,326       $14,230
                                                                                  =======               =======       =======


    Stockholders' Equity to Non-GAAP Tangible Common
     Equity
    ------------------------------------------------
    Total stockholders' equity                                                    $29,666               $29,378       $28,681
    Less:  Intangible assets (1)                                                  (13,908)              (13,953)     (14,006)
    Tangible common equity                                                        $15,758               $15,425       $14,675
                                                                                  =======               =======       =======


    Total Assets to Tangible Assets
    -------------------------------
    Total assets                                                                 $206,019              $200,148      $199,753
    Less:  Assets from discontinued operations                                       (305)                 (304)         (32)
                                                                                     ----                  ----           ---
    Total assets from continuing operations                                       205,714               199,844       199,721
    Less:  Intangible assets (1)                                                  (13,908)              (13,953)     (14,006)
    Tangible assets                                                              $191,806              $185,891      $185,715
                                                                                 ========              ========      ========


    Non-GAAP TCE Ratio
    ------------------
    Tangible common equity                                                        $15,758               $15,425       $14,675
    Tangible assets                                                               191,806               185,891       185,715
                                                                                  -------               -------       -------
    TCE ratio (2)                                                                     8.2%                  8.3%         7.9%
                                                                                      ---                   ---           ---



    Non-GAAP Tier 1 Common Equity and Regulatory
     Capital Ratios (3)
    --------------------------------------------
    Total stockholders' equity                                                    $29,666               $29,378       $28,681
    Less:  Net unrealized (gains) losses on AFS
     securities recorded in AOCI (4)                                                 (289)                 (401)        (482)
                      Net (gains) losses on cash flow hedges recorded in
                       AOCI (4)                                                        71                    55            71
                      Disallowed goodwill and other intangible assets             (13,855)              (13,899)     (13,954)
                      Disallowed deferred tax assets                                 (534)                 (227)        (647)
                      Other                                                            (2)                   (2)          (2)

    Tier 1 common equity                                                          $15,057               $14,904       $13,667
    Plus:  Tier 1 restricted core capital items (5)                                 3,635                 3,636         3,636
                                                                                    -----                 -----         -----
    Tier 1 capital                                                                $18,692               $18,540       $17,303
                                                                                  -------               -------       -------
    Plus:  Long-term debt qualifying as Tier 2 capital                              2,437                 2,438         2,727
                      Qualifying allowance for loan and lease losses                1,977                 1,896         1,864
                      Other Tier 2 components                                          23                    24            28

    Tier 2 capital                                                                 $4,437                $4,358        $4,619
                                                                                   ------                ------        ------
    Total risk-based capital (6)                                                  $23,129               $22,898       $21,922
                                                                                  =======               =======       =======

    Risk-weighted assets (7)                                                     $155,472              $149,028      $146,201
                                                                                 ========              ========      ========

    Tier 1 common equity ratio (8)                                                    9.7%                 10.0%         9.4%
    Tier 1 risk-based capital ratio (9)                                              12.0                  12.4          11.8
    Total risk-based capital ratio (10)                                              14.9                  15.4          15.0

    (1)  Includes impact from related deferred taxes.
    (2)  Calculated based on tangible common equity divided by tangible assets
    (3)  Capital ratios as of the end of Q4 2011 are preliminary and therefore subject to change once
     the calculations have been finalized.
    (4)  Amounts presented are net of tax.
    (5)  Consists primarily of trust preferred securities.
    (6)  Total risk-based capital equals the sum of Tier 1 capital and Tier 2 capital
    (7)  Calculated based on prescribed regulatory guidelines.
    (8)  Tier 1 common equity ratio is a non-GAAP measure calculated based on Tier 1 common equity
     divided by risk-weighted assets.
    (9)  Tier 1 risk-based capital ratio is a regulatory capital measure calculated based on Tier 1
     capital divided by risk-weighted assets.
    (10)  Total risk-based capital ratio is a regulatory capital measure calculated based on total
     risk-based capital divided by risk-weighted assets.

SOURCE Capital One Financial Corporation